Lord & Taylor has a return policy that allows customers to return unwanted merchandise within 30 days of the order ship date. After 30 days, all sales are considered final and cannot be returned or exchanged. The item must be in new condition, with all tags still attached, unworn, unwashed, and undamaged. A $9.95 return fee will be deducted from the original purchase amount for each return.
Characteristics | Values |
---|---|
Time to return | 30 days from the order ship date |
Product condition | Unworn, unwashed, and undamaged |
Tags | All tags should be attached |
Final sale items | Not eligible for returns |
Footwear | Sent back in dust cover and original box |
Beauty products | Opened beauty products are not returnable |
Hygienic liner | Must be on the product when returned |
Jewelry | Returned with all packaging and paperwork |
Return shipping fee | $9.95 |
Refunds | Credited to the original form of payment |
Gift orders | Refunded by merchandise credit |
Return processing time | 7-10 days |
Exchange | Initiate through the returns center |
What You'll Learn
Lord & Taylor's return policy
Lord & Taylor Return Policy
Lord & Taylor has a Final Sale policy, meaning that once a purchase is made, it is considered final and cannot be returned or exchanged. However, there are some brand exceptions to this policy. For online purchases, you have 30 days from the order ship date to return your unwanted merchandise. After 30 days, all sales are final.
Returning Merchandise to a Lord & Taylor Store
To return an item to a Lord & Taylor store, the purchase will need to be verified by bringing in the original receipt with the merchandise. Merchandise purchased online can be returned to any Lord & Taylor store, except clearance centres and outlets.
Returning Merchandise by Mail
Items can be returned by mail within 90 days of purchase. After 90 days, refunds will be issued as a gift card or credited to a Lord & Taylor account. You can use the pre-paid label included in the package, but a charge of $6.95 will be applied to your Lord & Taylor account. Alternatively, you can use your own shipping method to send items back to:
> Lord & Taylor
> Attn: Returns Department
> 250 Highland Blvd.
> Wilkes-Barre, PA 18702
It is recommended that you send the shipment via a traceable and insured method.
Conditions for Returns
Lord & Taylor will only accept returns if the merchandise is unworn, unwashed, unlaundered, and undamaged, with all tags still attached. Items must be in their original packaging and in a salable condition. Footwear must be returned in its original box, which must be placed inside another box for mailing. Opened beauty products, as well as items marked as final sale, are not eligible for returns.
Refunds
For eligible returns, refunds will be credited to the original form of payment, less the return shipping fee of $9.95. Gift orders will be refunded by way of merchandise credit to the gift recipient. Once your return is received and verified, Lord & Taylor processes refunds within seven to 10 days.
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Returning cologne that has been opened
It is important to note that Lord & Taylor specifically mentions that opened beauty products are not eligible for returns. While cologne could be considered a beauty product, it is not explicitly stated whether this policy applies to cologne as well. Therefore, it is advisable to contact Lord & Taylor's customer service team for clarification on this matter.
When returning an item to Lord & Taylor, it is essential to ensure that the merchandise is in new condition. This means that the item should be unworn, unwashed, and undamaged, with all tags still attached. Additionally, a $9.95 return shipping fee will be deducted from the original purchase amount.
To initiate a return, you will need to find your order number and obtain an RMA number and a return shipping label. Taking photos of the original packing slip receipt and the items being returned is also recommended. After packaging everything securely, follow the shipping label instructions to complete the return process.
It is worth noting that Lord & Taylor's return policy may change or be updated, so it is always a good idea to refer to their official website or contact their customer service team for the most up-to-date information.
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Returning cologne as a gift
Firstly, it is important to note that Lord & Taylor has a 30-day return policy from the date of purchase. This means that you have 30 days to return any unworn, unwashed, and undamaged merchandise. After 30 days, all sales are considered final and cannot be returned or exchanged.
To initiate a return for a gift, you can start by visiting the Lord & Taylor returns center online. You will need to provide your order number to process the return. If you encounter any issues during this process, you can always contact their customer service team at help@lordandtaylor.com for assistance.
There is a $9.95 return shipping fee that will be deducted from the original purchase amount. Once your return is received and verified, Lord & Taylor will process your refund within 7 to 10 days. You should receive an email notification once your return has been processed.
It is worth noting that Lord & Taylor has implemented a Final Sale policy, which means that all sales are considered final and cannot be returned or exchanged. However, this policy has some brand exceptions, and the company encourages customers to thoroughly review product details, specifications, and images before making a purchase.
Additionally, specific product categories have additional rules for returns. For example, footwear must be sent back in its original box, and opened beauty products are not eligible for returns.
By following these steps, you can successfully return cologne purchased as a gift from Lord & Taylor within the specified time frame and in accordance with their return policy guidelines.
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Time limit for returning cologne
The return policy at Lord & Taylor is quite straightforward. Customers have 30 days from the date of purchase to return any unworn, unwashed, and undamaged merchandise. This includes cologne, as long as it is in its original packaging and has not been opened. After 30 days, all sales are final, and items cannot be returned or exchanged.
It is important to note that Lord & Taylor charges a return shipping fee of $9.95, which will be deducted from the refund. The refund will be issued to the original form of payment within seven to ten days of the return being received and verified.
For customers wishing to return a gift, the eligible gift orders are refunded by way of merchandise credit to the gift recipient.
To initiate a return, customers must first locate their order number and then visit the returns centre on the Lord & Taylor website to obtain an RMA number and return shipping label. It is recommended to take photos of the original packing slip receipt and the items being returned before packaging and shipping them according to the shipping label instructions.
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Getting a refund for returned cologne
If you are looking to return cologne bought from Lord & Taylor, there are a few things to keep in mind to ensure you receive a refund. Firstly, it is important to act quickly as you only have 30 days from the order ship date to return any unwanted merchandise. After 30 days, all sales are considered final and cannot be returned or exchanged.
Once you have confirmed that you are within the 30-day window, the next step is to ensure that the cologne is in new condition. This means that it should be unworn, unwashed, and undamaged, with all the tags still attached. Additionally, if the product had a hygienic liner when you purchased it, that liner must still be on the product when you return it.
To initiate the return process, you will need to find your order number. This is essential, as you cannot process a return without it. After locating your order number, visit the Lord & Taylor website to obtain an RMA number and a return shipping label. Take photos of your original packing slip receipt and the items you are returning for your records. Package everything up and return it according to the shipping label instructions.
Please note that Lord & Taylor charges a return shipping fee of $9.95, which will be deducted from your refund. Once your return is received and verified, Lord & Taylor will process your refund within seven to ten days. You should receive an email notification when your return has been processed.
It is important to note that Lord & Taylor's return policy may change, and it is always a good idea to refer to their official website for the most up-to-date information. Additionally, there may be specific product categories with additional rules, so be sure to review any relevant information before initiating a return.
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Frequently asked questions
Yes, you can return cologne to Lord & Taylor as long as it is in new condition, meaning it is unworn, unwashed, and undamaged, and all the tags are still attached.
You have 30 days from the order ship date to return your cologne. After 30 days, all sales are final.
First, find your order number, as you cannot process a return without it. Then, go to the returns center to get your RMA number and return shipping label. Take photos of your original packing slip receipt and the items you are returning. Package everything up and return it according to the shipping label instructions.
Lord & Taylor charges a return shipping fee of $9.95. This amount will be deducted from your refund.