Anisha Riggs
Ross has a 30-day return policy for most of its products. If you return an item within 30 days of purchase, you will get a full refund in the original form of payment. However, if you return an item after 30 days, you will only be eligible for store credit or an exchange, provided you have the purchase receipt.
Ross uses a third-party refund verification system, and all returns are subject to verification. You will need to provide a valid photo ID when returning an item without a receipt.
Items must be in their original condition, with all tags and tickets attached, to be eligible for a refund, exchange, or store credit.
| Characteristics | Values |
|---|---|
| Return Policy | 30 days from the date of purchase |
| Exchange Policy | Exchange is subjected to the in-store availability of the item |
| Non-Receipted Returns | A valid photo ID is required |
| Refund Verification System | All returns are subject to system verification |
| Return of Fine Jewelry, Swimwear, and Lingerie | The original ticket must be attached and the return must be accompanied by a receipt |
| Return of Defective Items | The item will be exchanged for its original value |
| Return of Items Without a Receipt | The customer will be refunded in the form of store credit or the item will be exchanged |
| Return of Items After 30 Days | The customer will be refunded in the form of store credit |
What You'll Learn
- Ross's return policy is 30 days from the date of purchase
- If you return an item after 30 days, you will receive store credit
- You can return items without a receipt, but you will only get store credit
- You need a valid photo ID for returns without a receipt
- You can't return items that have been used, worn, or altered
Ross's return policy is 30 days from the date of purchase
Ross Stores uses a refund verification system, and all returns are subject to verification. The Ross return policy is 30 days from the date of purchase. If you return an item within 30 days of purchase, you will get a full refund in the original form of payment. If you return an item after 30 days, you will get a refund in the form of store credit.
Ross's standard return policy is to provide the return of items within 30 days from the date of delivery. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross store.
The items you are returning must not be used, worn, or altered. You will need to provide a valid photo ID when making a "no-receipt return".
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If you return an item after 30 days, you will receive store credit
If you return an item to Ross after 30 days, you will receive store credit. Ross has a 30-day return policy, but if you are unable to return your item within this time frame, you can still return it for store credit. However, there are some conditions to this.
You must have the original receipt for the item, as non-receipted returns are not accepted after 30 days. The item must also be in its original condition, with all tags still attached. It must not have been used, worn, or altered in any way.
If your return meets these conditions, you will be given store credit for the amount you paid for the item. You can then use this store credit to purchase something else in the store.
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You can return items without a receipt, but you will only get store credit
Returning items without a receipt is possible at Ross, but you will only get store credit. Ross uses a third-party refund verification system, and all returns are subject to verification. The number of no-receipted refunds allowed by the system is limited, so it is recommended that you keep your receipt.
If your return is approved by the refund system, you will be refunded in the form of store credit or given an exchange at the item's current selling price. You will be required to show a valid photo ID when making a no-receipt return.
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You need a valid photo ID for returns without a receipt
Ross Stores uses a refund verification system, and all returns are subject to system verification. If you are returning an item without a receipt, you will need to show a valid photo ID, which will be entered into the system for refunds. The system will only accept a limited number of no-receipted refunds.
If you are returning an item with a receipt, you do not need to show a photo ID.
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You can't return items that have been used, worn, or altered
Ross has a strict return policy for items that have been used, worn, or altered. If you try to return an item that falls into any of these categories, you will not be eligible for a refund, exchange, or store credit. This policy is in place to prevent fraud and abuse of the return system and to ensure that returned items can be resold.
To be eligible for a return, items must be in their original condition with all tags still attached. If you have removed a tag, you can bring it back to the store, and they can re-attach it for you.
If you are unsure whether your item has been used, worn, or altered, it is best to contact Ross customer service at 1-800-335-1115 for guidance. They will be able to advise you on the specific return policy for your item and let you know if your return will be accepted.
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Frequently asked questions
Ross accepts returns within 30 days of purchase for a full refund in the original form of payment. Returns made after 30 days will be refunded in the form of store credit.
Yes, you can return eligible items without a receipt within 30 days. If you're returning an item without a receipt after 30 days, you will only receive store credit for the current selling price of the item.
Ross does not accept returns on items that have been used, worn, or altered.
Yes, you can return items to any Ross store.
Ross offers an extended return period for items purchased between December 1 and December 31. The return deadline for these items is January 31.
