Returning Cologne To Ulta: Cap Or No Cap?

Ulta Beauty offers a generous return policy, allowing customers to return most new or gently used products within 60 days of purchase for a full refund. However, there are specific guidelines and requirements that must be met for returns, especially for used beauty products such as colognes. While Ulta will accept returns for opened and used beauty products, all original components, including caps, must be included with the return. Additionally, returns made without a receipt may result in store credit instead of a refund, and shipping costs for online returns must be covered by the customer. Ultimately, the decision to accept a return without a cap is at the discretion of the store, and customers are encouraged to provide all original parts and proof of purchase for a smooth return process.

Ulta's return policy

If you are returning an item after the 60-day window, you can still get a refund in the form of an in-store credit. You also have the option to exchange the product for the same item, or a different one, at a higher or lower cost. If you are exchanging for a more expensive item, you will need to cover the difference.

Ulta will also accept returns without the original packaging, as long as you have the receipt and are within the 60-day return window.

The online return policy is the same as the in-store policy, with the only difference being that the customer is responsible for the return and shipping fees. You can also return online orders in-store to any Ulta store to avoid shipping costs.

If you are returning a product that you are unhappy with, you can get a full refund if you have the receipt and return the item within 60 days. If you don't have proof of purchase, you can still return the item, but you will only be eligible for a merchandise credit.

It is important to note that Ulta does not resell used, damaged, or expired products. All returned products that don't meet their standards are properly disposed of.

Returning used cologne

When returning a used item, you must provide proof of purchase, either through the original receipt or by using your Ultamate Rewards member ID. If you are unable to provide a receipt, an in-store credit will be issued for the lowest price Ulta sold that product for in the last 90 days.

It's also worth noting that Ulta employees are trained to inspect and dispose of any returned items that are used, damaged, or expired. So, while you can return a used item, it will not be resold and will instead be properly disposed of.

Additionally, if you are an Ultamate Rewards member, any rewards points earned from purchasing the item will be deducted from your balance when you return it.

Overall, Ulta's return policy is straightforward and customer-friendly. Simply bring the used cologne you wish to return to any Ulta Beauty store, along with the necessary proof of purchase, and their associates will assist you in processing your return.

Returning without a receipt

If you are unable to provide a receipt for your return, you're not completely out of luck. If the Ulta associate is unable to verify the original purchase price of the product you're returning, they can still issue an in-store credit equal to the lowest price Ulta sold that product for in the last 90 days. So, if that product recently went on sale for less than you paid for it, you're going to lose out on some money, but you'll still get some money back.

If you're a member of Ulta's reward program, Ultamate Rewards, you won't need to keep receipts, because you can prove your purchase with your rewards account. However, if you're not a rewards program member, you will need a receipt to return your item.

If you do need an Ulta staff member to find your purchase in your rewards account, it may take a little extra time, so give yourself a few extra minutes or come back another day if you're in a hurry.

Ulta does reserve the right to limit a customer's returns if they feel you're misusing the policy. That includes making excessive returns (especially without a receipt), so just be sure you're not abusing the privilege.

Returning online orders in-store

To return an online order in person, bring the item(s) you want to return, along with the original order confirmation details (either printed or on your phone) and the packing slip, to your nearest Ulta store. If you paid by credit card, the associate will ask to see it for confirmation, and your refund will be issued to the same card. If you used an online payment service like PayPal or AfterPay, your refund will be issued to your preferred credit or debit card, or you may receive in-store credit.

It is important to note that purchases made from Ulta cannot be returned to Ulta Beauty at Target locations or vice versa. Additionally, if you want to avoid return shipping charges, returning your online order to a physical store is a good option. You will also receive your refund faster this way, as you won't have to wait for the item to be processed at a warehouse.

Getting a refund

If you are returning a product that was purchased online, you can either mail it back or return it to a physical store. If you choose to mail it back, you will be responsible for the return shipping charges. If you choose to return it to a physical store, you will not be charged for shipping, but you will need to bring the product, the original order confirmation, and the packing slip.

For a product to be eligible for a refund, it must include all original components. However, the original packaging is not typically necessary. Ulta will not accept returns for products that have been excessively used, but opened and gently used products are usually accepted.

Once your return is processed, you will be notified by email. Refunds are typically processed within 30 business days of receiving the product at the distribution center. Credit card or bank card refunds may take 7-10 days to appear on your account after you receive your notification email.

Frequently asked questions