Returning Cologne To Burlington: What's The Policy?

Burlington Coat Factory has a 30-day return policy for items bought both in-store and online. This includes cologne, which can be returned if it is in its original packaging and unused. However, some customers have reported difficulty in returning cologne to Burlington Coat Factory, with one customer reporting that they were only able to return cologne after pleading their case.

Burlington's general return policy

Burlington Coat Factory's return policy allows customers to return items purchased from their website or stores within 30 days of the purchase. The merchandise must be in its original packaging and unused to be eligible for a return.

If you are returning an item in person, you must bring your packing slip and a valid photo ID card. The refund will be issued through the original form of payment. However, no cash or credit card refunds will be granted in person.

If you are returning an item bought online, you may use UPS or Fed Ex for mailing it. Burlington Coat Factory will not be responsible for lost packages or shipping delays.

For non-receipted returns, a valid photo ID and transaction slip must be provided. In such cases, the refund will be issued in the form of a merchandise credit for the lowest selling price.

PayPal-purchased products are also returnable, and refunds will be credited to the PayPal account.

Some items, such as swimsuits, breast pumps, and fragrances, cannot be returned for sanitary and health reasons.

Returning cologne bought in-store

According to Burlington Coat Factory's return policy, you can return a product you bought in-store within 30 days of purchase. To do so, you must bring the original receipt and a valid photo ID (such as a driver's license, state-issued non-driver ID, passport, or military ID). The product must be in its original packaging and unused, with all tags still attached.

If you are missing your receipt, you can still return the cologne within 60 days of purchase. In this case, you will need to provide a valid photo ID and the transaction slip. However, you will only receive a merchandise credit for the lowest selling price, rather than a refund to your original form of payment.

It is important to note that some items, such as fragrances, breast pumps, and breast pump accessories, cannot be returned for sanitary and health reasons. Additionally, shipping fees will not be refunded, and no cash or credit card refunds will be granted in person.

For in-store returns, you can expect to receive your refund in the original form of payment. This includes cash refunds for debit cards using a PIN.

One customer reported successfully returning an unopened bottle of cologne to Burlington Coat Factory, although the store associate was initially unsure of the return policy. In this case, the customer had to explain that they had only used a few sprays and had the original packaging and receipt.

Another customer reported being unable to return a bottle of cologne, even though it was unopened and they had the receipt. However, this may be an isolated incident, as other customers have reported successfully returning fragrances to Burlington Coat Factory.

Returning cologne bought online

Burlington Coat Factory's Online Return Policy:

• Time limit: According to Burlington's general return policy, you have 30 days from the date of purchase to return any item. This applies to both in-store and online purchases.
• Required documents: Make sure you have the original receipt or shipping confirmation email when returning an item. If you don't have the receipt and it's been more than 60 days since the purchase, bring a valid government-issued ID (driver's license, passport, etc.) to process the return.
• Product condition: To be eligible for a return, the cologne must be in its original packaging and unused. Opened or used fragrances are typically not accepted for sanitary and health reasons. Ensure that the product is in its original condition and hasn't been tampered with.
• Refund method: Refunds are typically issued through the original payment method. However, if you don't have a receipt and it's been over 60 days, you may only receive a gift card for the lowest selling price.
• Shipping charges: Keep in mind that shipping charges are non-refundable. If you're returning by mail, you'll need to cover the shipping costs for sending the item back.
• Restocking fee: Some items may be subject to a restocking fee, so be sure to check the product's details before returning.
• Return process: Currently, Burlington Coat Factory only accepts returns by mail. Complete the return section of your packing slip and circle the item number for the item(s) being returned. Send the package back, and Burlington will process your refund after deducting shipping and package handling charges.

Additional Tips for Returning Cologne:

• Condition of packaging: When returning cologne, ensure that the box is in good condition. It should be intact and preferably with the original cellophane or seal still in place.
• Amount used: Ideally, the cologne bottle should be mostly full and not depleted. If you've only sprayed it a few times, you can try holding the bottle upside down to clear the excess liquid from around the nozzle.
• Return reasons: You may be asked about the reason for returning the cologne. Common reasons include not liking the fragrance, receiving the wrong item, or having an allergic reaction.
• Return experience: Your experience may vary depending on the store and the staff. It's always a good idea to approach the situation politely and respectfully. If you encounter any issues, you can contact Burlington Coat Factory's customer service for further assistance.

Returning cologne without a receipt

For example, Sephora allows returns for up to 60 days without a box or receipt, as long as the customer's name is in their system. However, returns made without a receipt may result in store credit instead of a refund to the original payment method.

Burlington Coat Factory's policy states that non-receipted returns, accompanied by a photo ID and made within 60 days, will receive a merchandise credit for the lowest selling price.

Other retailers, like Nordstrom, have been known for their flexible return policies, allowing returns of opened fragrances with no time limit.

It is always a good idea to review the return policy of the specific retailer before attempting to return a product without a receipt. Additionally, keeping the original packaging and ensuring the product is in new or gently used condition can increase the chances of a successful return.

Burlington's refund policy

Burlington offers a generous 30-day window for customers to return or exchange items that don't meet their expectations. This policy applies to a wide range of products, from apparel to home goods. The company is committed to ensuring a positive and stress-free shopping experience, providing flexibility and accommodating different situations.

Conditions for Returns

To be eligible for a return or exchange, items must be in pristine, unused, and unwashed condition, with all original packaging and tags intact. This policy ensures that returned items can be resold, maintaining the integrity of Burlington's inventory and allowing them to offer high-quality products at competitive prices.

There are exceptions to the return policy for certain items, including swimwear, intimate apparel, breast pumps and accessories, fabric sold by the yard, assembled merchandise, and shipping fees. These items have specific return guidelines due to their nature.

Proof of Purchase

A valid proof of purchase is necessary for processing returns or exchanges. This can include the original receipt, gift receipt, or order confirmation email. If you don't have the receipt, you can still return the item with a valid photo ID, and Burlington will offer a merchandise credit for the item's lowest selling price.

Refund Method

Burlington issues refunds to the original form of payment within 5-14 days. After 30 days, refunds are provided as merchandise credit. If the original payment method is unavailable, a merchandise credit may be given.

Non-Returnable Items

It's important to note that certain items cannot be returned, including swimwear, intimate apparel, pierced jewellery, opened CDs/DVDs, and clearance items marked as final sale.

Online Returns

For online purchases, customers can return items by mail or in-store. The return process for online purchases may vary slightly from in-store returns.

Customer Service

Burlington is committed to providing exceptional customer service. Their team is available to answer any questions or provide assistance with returns, refunds, or other inquiries. Customers can reach them by phone, email, or live chat during business hours.

Frequently asked questions