Aroma Max: Legit Or Scam?

MaxAroma is an online retailer of perfumes and other scented personal and home-care products. The company has received mixed reviews, with some customers praising the authenticity, pricing, and fast delivery of their products, while others have raised concerns about potential scams, unresponsiveness to negative reviews, and issues with customer service. While MaxAroma claims to provide 100% authentic products sourced from trusted distributors, some customers have questioned the legitimacy of certain items offered on the website, particularly those with unusual bottle sizes.

MaxAroma's authenticity promise

At MaxAroma, we understand the importance of quality assurance and authenticity. We promise to deliver only the highest-quality, authentic products, sourced from trusted distributors and suppliers.

Our customers can shop with confidence, knowing that each item has been carefully examined and audited by our expert personnel upon arrival and before shipment. We strive to maintain a fresh inventory of all our products, prioritising the most up-to-date batches. While manufacturers may change ingredients annually, causing minor variations in colour or scent, we ensure every item we sell is 100% authentic.

We are committed to providing exceptional customer service and competitive prices. Our customers can also enjoy free standard shipping on all U.S. orders over $10, free samples and gifts, and simple, easy 30-day returns and exchanges.

We take the issue of counterfeit merchandise very seriously and strictly refrain from supplying such products. However, we encourage customers to reach out to our customer service team if they have any concerns or issues with their orders. While we cannot accommodate requests for specific batches, we are dedicated to ensuring customer satisfaction and addressing any queries or complaints promptly and effectively.

Customer reviews of the company

Max Aroma has received mixed reviews from customers. On Trustpilot, the company has an "Excellent" rating with 3,434 reviews. Customers have praised the company for its fast shipping, secure packaging, authentic products, and competitive prices. One customer stated that they had ordered from Max Aroma many times and had never received a fake product. Another customer highlighted the company's lightning-fast shipping and positive experience with customer service.

However, there are also negative reviews, with some customers reporting issues with their orders. One customer complained about the company's customer service, stating that they only had one customer service representative and that the company failed to resolve their issue. Another customer expressed concerns about potential counterfeit products, noting that they had received a watered-down cologne. Other complaints include problems with shipping, partial refunds, and difficulties obtaining full refunds.

On the Better Business Bureau website, Max Aroma has received several complaints related to fraudulent charges, issues with refunds, and poor customer service. The company has responded to some of these complaints, but customers have often been unsatisfied with the resolutions.

A discussion on Reddit also reveals mixed experiences with Max Aroma. Some users have had good buying experiences with the company, while others have questioned the authenticity of certain products offered by Max Aroma, particularly regarding the size of the bottles.

Overall, while Max Aroma has received positive reviews for its fast shipping and competitive prices, there are also concerns about the authenticity of its products, customer service, and issues with refunds and fraudulent charges.

Customer complaints about the company

There are a number of customer complaints about Max Aroma, with some customers claiming that the company is a complete scam. One customer complained that the company failed to deliver their order due to an "insufficient address", despite the correct address being saved on the afterpay website. The customer was only partially refunded, and their order was not re-shipped.

Another customer complained that their order was "watered down", losing its smell after 10 minutes. The customer also complained about the company's customer service, stating that they are "beyond rude" and "will not respond after 1 message".

Other customers have complained about fraudulent charges from Max Aroma, with one customer claiming that the company drained their Mastercard gift card without their authorization. The customer service representative told the customer that they could not issue a refund since the order had already been processed and shipped.

Some customers have also complained about the company's return policy, with one customer stating that they were charged a $57 restocking fee for returning two perfumes that they claimed were only sprayed once or twice. The customer also claimed that the company refused to return a wrong perfume that they had accidentally sent to the company.

Overall, while there are some positive reviews of Max Aroma, there are also a number of customer complaints about the company's delivery, customer service, and return policies.

The company's response to complaints

MaxAroma has a detailed page on its website dedicated to its "Authenticity Promise". The company states that it sources its products from "trusted distributors and suppliers" and that it "strictly refrains from supplying counterfeit merchandise". Each item is "carefully examined and audited by expert personnel" upon arrival and before being shipped to customers. The company also emphasises that it prioritises keeping its inventory up-to-date, which makes it difficult for them to retain vintage or older batches.

On Trustpilot, MaxAroma has responded to some positive reviews, thanking customers for their support and for shopping at MaxAroma. However, there are also several negative reviews that the company has not replied to. One customer complained about the company's incompetence, stating that their order was not delivered due to an insufficient address, and that they were only partially refunded. Another customer accused the company of having "watered-down cologne", claiming that a $100 bottle lost its smell after 10 minutes.

On the Better Business Bureau website, there are several complaints about MaxAroma, with some indicating that the business failed to respond to the dispute. One customer reported that they made two purchases and were supposed to receive $30 in store credit, but after following up for months, they received a dismissive response stating that their request was still under review. MaxAroma responded to this complaint by apologising for the issue and promising to send a replacement package. However, the customer was still not satisfied and demanded a full refund. In another case, a customer reported a fraudulent charge on a gift card, and while MaxAroma responded by advising the customer to open a dispute with their financial institution, the customer was not satisfied with this resolution.

The company's refund policy

MaxAroma offers a free return policy, which includes free shipping and no restocking fee for one return per month. To request a return, you must submit your request within 30 days of purchase. You can log in with your account to find your order or enter your email address and order number.

If the returned item is in acceptable condition, no restocking fee will be charged. However, if there is significant use, MaxAroma may charge a restocking fee of up to 50%. Before returning the product, you must receive an RMA # from MaxAroma's Customer Care Service, and the return must be executed within 30 days of the RMA # issuance.

Damaged, significantly used, or flawed items will not be accepted for return. Once the returned product has been inspected and received back into inventory, a refund will be issued. Please note that shipping fees and shipping insurance are non-refundable. Alternatively, customers can request store credit instead of a refund.

For international returns, only APO/FPO addresses are eligible. For these addresses, customers must contact customer service and get confirmation before returning the order.

If you receive a product that is damaged or flawed, MaxAroma accepts responsibility and will provide an RMA and return label upon approval. The damaged product must be returned within 30 days of the RMA issuance to receive credit.

In the case of order cancellations, customers are responsible for any shipping and handling charges if the order has already been shipped. Canceled orders are eligible for a full refund, including shipping and handling, only if canceled before shipping.

For undelivered, unclaimed, refused, or returned packages, a Return to Sender fee of $8.00 will be charged. Shipping and handling, tax, and gift-wrapping costs are non-refundable. If the package is returned due to an invalid or unclaimed shipping address, MaxAroma will charge the customer for reshipping the order.

MaxAroma offers free standard domestic shipping on all purchases made with store credit within the United States.

Frequently asked questions