Antonio Mcgowan
Fragrance Room is a website that claims to sell 100% genuine discounted designer perfumes at best discounted prices. However, the legitimacy of the website has been questioned by many customers. Several reviews on Trustpilot suggest that the website is a scam, with people reporting issues with ordering, payment, and non-delivery of products. The website has also been reviewed at the extremes, with both very positive and very negative reviews, indicating a possible scam. Scamadviser gives the website a relatively low trust score of 3/5 and finds several scam indicators, including negative reviews, payment-related issues, and website setup concerns. Overall, there are strong doubts about the legitimacy of Fragrance Room, and buyers are advised to exercise caution when considering purchases from this website.
| Characteristics | Values |
|---|---|
| Website | fragranceroom.com |
| Scam Rating | Suspicious |
| Trustpilot Score | 3/5 |
| Trustpilot Reviews | 10 |
| Scam Advisor Score | 3/5 |
| Scam Advisor Reviews | 10 |
| Website Status | Not Working |
| Company Status | Possibly out of business |
What You'll Learn
Fragrance Room's website is no longer working
The Fragrance Room website is no longer working. A customer service representative for the company has advised that customers should purchase their products through other vendors such as Walmart, Macy's, and Nordstrom's. The company's IT team is working on adding a flag to the checkout feature of the website to notify customers that orders can no longer be placed through the website.
The Fragrance Room website has been experiencing issues with its checkout feature, with customers reporting problems when attempting to place orders. When calling the customer service number listed on the website, callers hear a greeting for a company called Cheryl Enterprises, and voicemails for individuals such as Sandra Blando. Emails sent to the company's email address have been reported to bounce back, and the company's Facebook page appears outdated with fake-looking comments.
The website offered a vast selection of genuine premium perfumes and beauty products at discounted prices. The company claimed to make luxury and designer fragrances accessible to everyone, with a mission to curate a selection of top brands at the best prices. However, the website's low prices may have been a red flag for potential scams, as some customers reported placing orders only to have them cancelled without explanation.
In addition to issues with the website and customer service, there have been reports of random charges on credit cards from random companies after shopping on the Fragrance Room website. The website collected personal information, including credit card details, with no intention to fulfill orders.
Given the issues with the website, customer service, and reports of potential fraud, it is advisable to avoid making purchases through the Fragrance Room website and to consider alternative vendors for fragrance and beauty products.
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The company's customer service is poor
Customers have also reported that Fragrance Room takes their money without sending confirmation of the order or the product. The company's customer service team does not respond to queries about orders and fails to deliver products. In some cases, customers have reported random charges on their credit cards from random companies after shopping with Fragrance Room.
Based on these issues, Fragrance Room's customer service has been described as a "joke", with customers warning others to avoid the company and not give them card details.
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Fragrance Room's website has a low rank
The Fragrance Room website has a low rank, according to Tranco. This means that the number of visitors to the site is quite low. This could be expected for a small, niche, or new website, but a more popular website should have a higher ranking. The website has received mainly negative reviews and has been reviewed at the extremes. This may indicate a possible scam, as scammers often compensate for negative reviews by buying positive ones.
The website has been set up several years ago, which is usually a positive sign. However, this is not always the case, as sometimes scammers buy existing domain names and continue their malicious practices on them.
The website has an SSL certificate, which is a good sign. However, there are different levels of certification, and scammers can also install free SSL certificates. An SSL certificate is important to protect your data when entering it on a website.
The website also offers "get your money back" friendly payment methods, such as Alipay, Mastercard, Paypal, and Visa. However, there is never a 100% guarantee of getting your money back, and each payment method has its own restrictions.
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The website has received mainly negative reviews
Fragrance Room is a website that sells perfumes and beauty products. The website has received mainly negative reviews, with customers reporting issues with ordering, customer service, and potential scam activity.
One customer reported that they tried to place an order on the website, but the checkout feature was not working. They called the phone number listed on the website, and the greeting did not mention Fragrance Room. Instead, it said "Cheryl Enterprises." The customer's call was directed to voicemail, and they were unable to reach a customer service representative. This experience led the customer to believe that Fragrance Room is not a legitimate company.
Another customer reported that their order was cancelled without explanation, and they were unable to reach customer service for assistance. This issue was echoed by several other customers who experienced similar problems with their orders being cancelled or not fulfilled. In some cases, customers reported that their orders were cancelled even after receiving a confirmation email, and they were unable to get a response from Fragrance Room regarding the issue.
There are also concerns about potential scam activity associated with the website. One customer reported that they placed an order and received a confirmation, but the following day, they received an email stating that their order was cancelled without any explanation. The customer tried to contact Fragrance Room via email, but their message bounced back due to a full inbox. This raised suspicions about the legitimacy of the company.
Furthermore, some customers have reported issues with the website's customer service. One customer shared that they had a problem with their order and received no help from the customer support team, who were also allegedly rude and cold. Another customer encountered difficulties with their order being shipped to the wrong address, and Fragrance Room refused to issue a refund.
Overall, the negative reviews of Fragrance Room highlight issues with the website's ordering process, customer service, and potential scam activity. Customers have expressed concerns about the legitimacy of the company and warned others to be cautious when considering making purchases from Fragrance Room.
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The website has a low trust score
The website fragranceroom.com has a low trust score of 3 out of 5 on ScamAdviser. This score is calculated based on various factors, including the presence of an SSL certificate, the country where the website is hosted, and whether the website is listed on spam and phishing lists. While a low score does not necessarily confirm that a website is a scam, it is a cause for concern.
One of the reasons for the low trust score is the mixed reviews that fragranceroom.com has received. The reviews are either very positive or negative, which could indicate a possible scam. In such cases, it is important to manually check the reviews to assess their authenticity. Positive reviews might be bought by the company to compensate for the negative ones, so it is crucial to examine both types of reviews critically.
Additionally, according to Tranco, the site has a low rank, indicating that the number of visitors to the website is quite low. This is often expected for small, niche, or starting websites. However, a popular website should ideally have a higher ranking.
Another factor contributing to the low trust score is the age of the domain. While an older website is generally considered more trustworthy, scammers sometimes buy existing domain names to carry out their malicious activities. Therefore, it is essential to conduct a comprehensive review of the website, even if it has been around for a long time.
Furthermore, fragranceroom.com offers payment methods that allow consumers to get their money back in case of disputes. These include Alipay, Mastercard, Paypal, and Visa. However, there are restrictions and conditions associated with each payment method, and consumers should familiarize themselves with these before making a purchase.
In conclusion, while the low trust score of fragranceroom.com raises concerns, it is important to consider multiple factors and conduct further investigations before making a final judgment about the legitimacy of the website.
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Frequently asked questions
Fragrance Room is a suspicious website that might be a scam. People have reported issues with the website, including problems with checkout, orders being cancelled without explanation, and lack of customer service. The website also lists the address of a different fragrance store and an invalid phone number.
Some signs that a website might be a scam include extremely low prices, unresponsiveness to emails, and issues with checkout and order fulfilment. It is also suspicious if a website has only extreme positive or negative reviews, as this may indicate that the scammer is compensating for negative reviews by buying positive ones.
If you suspect a website is a scam, you can manually check reviews, compare prices with competing websites, and check for a valid SSL certificate. You can also use scam-detection apps and browser extensions to help determine if a website is legitimate or a scam.
