Pura's Offline Mode: No Wifi, No Problem

The Pura diffuser requires a 2.4GHz wireless network connection. This is because the 2.4GHz frequency has a longer range and can extend more easily through walls and larger homes. If you don't have a home network available, you can add a 2.4GHz network by working with your internet service provider or IT administrator. You can also turn your phone into a hotspot and connect the Pura to that hotspot. However, it is important to note that the Pura diffuser is unable to connect to networks that require additional security features such as captive portals, additional authentication methods, or user accounts.

Diffuser requires a 2.4GHz wireless network connection

The Pura diffuser requires a 2.4GHz wireless network connection. This is because the 2.4GHz frequency band has a longer range and can more easily penetrate walls and large spaces, creating a better experience for users. The diffuser will not support 5GHz WiFi networks. It also will not support any additional security features, such as captive portals, additional authentication methods, or user accounts.

If you have purchased a diffuser and do not have a home network available, you can add a 2.4GHz network by contacting your internet service provider or IT administrator. Most home WiFi routers broadcast at 2.4GHz, and this frequency can be enabled on your router if it is currently disabled. If you are unsure, you can review your router configuration or contact your router manufacturer for more details.

If your home network is hidden, you can manually enter your network name during the setup process. Be sure to enter it exactly as it appears, including any capitalisation, special characters, and spaces.

Additionally, if you are experiencing WiFi connection issues, rebooting your router can help. This will clear the cache and provide a new channel for the diffuser to connect to.

2.4GHz frequency has a longer range and extends easily through walls

The 2.4GHz frequency band has a longer range and can extend more easily through walls and larger homes, creating a better experience for users. This is because the 2.4GHz frequency band has a lower frequency, which means it has fewer wave pattern repetitions over time and therefore a longer wave with a longer range.

The 2.4GHz frequency band is better at penetrating solid objects like walls. This is because it has a longer wavelength, which means it can travel farther distances and is better at going through obstacles. This makes it ideal for larger homes or spaces where the device may be farther away from the router.

The 2.4GHz frequency band is also more universally compatible, as more wireless devices support this frequency band compared to higher frequencies like 5GHz or 6GHz. This is especially useful if you have many devices in your home or live in an apartment or condo where there may be more wireless networks in close proximity.

However, it is important to note that the 2.4GHz frequency band has slower throughput and fewer channels that don't overlap. It is also more congested than higher frequency bands because many household devices, such as microwaves, cordless phones, and Bluetooth devices, use this band.

In summary, the 2.4GHz frequency band is ideal for devices that require a long-range connection and need to penetrate solid objects like walls. It is also a good choice for ensuring compatibility with a wide range of wireless devices. However, if you are looking for faster speeds and more channels, a higher frequency band like 5GHz or 6GHz may be a better option, provided your devices support these bands.

Diffuser does not support 5GHz WiFi networks

The Pura diffuser requires a 2.4GHz wireless network connection. This is because the 2.4GHz frequency has a longer range and can extend more easily through walls and larger homes, creating a better experience for users.

Your Pura diffuser does not support 5GHz WiFi networks and only supports 2.4GHz connections. Most home WiFi routers broadcast either 2.4GHz or 5GHz frequencies, though more modern ones feature both, either presented as two different available networks.

If you are unsure which frequencies your router features, you can review your router configuration or contact your router manufacturer for more details. If you received your router from your internet service provider (ISP), they may be able to provide support and information.

If you don't have a home network available, you can add a 2.4GHz network by working with your internet service provider or IT administrator.

If you are experiencing WiFi connectivity issues with your Pura diffuser, you can try the following troubleshooting steps:

• Restart your router
• Check your network credentials
• Change WiFi channels
• Check for device interference
• Update the Pura app and diffuser firmware
• Verify WiFi compatibility
• Reset the Pura diffuser

Connect to a hotspot to use without WiFi

The Pura diffuser requires a 2.4GHz wireless network connection. This is because the 2.4GHz frequency has a longer range and can extend more easily through walls and larger homes, creating a better experience for users.

If you don't have a home network available, you can add a 2.4GHz network by working with your internet service provider or IT administrator. Alternatively, you can turn your phone into a hotspot and connect the Pura device to that hotspot.

To do this, go to the settings on your phone and look for the "Personal Hotspot" or "Mobile Hotspot" option. This is usually found under the "Network and Internet" or "Connections" settings. Once you've found it, follow the instructions to turn your phone into a hotspot. You may be asked to give your hotspot a name and password.

Once your hotspot is set up, open the Pura app and follow the instructions to connect your Pura device to the hotspot. Make sure your phone is connected to the hotspot as well so that the Pura app can communicate with the Pura device.

Keep in mind that using your phone as a hotspot may use up more battery power and data, so it's a good idea to keep your phone charged and connected to a stable power source while using it as a hotspot.

Diffuser requires a consistent power source to maintain a strong connection

To use your Pura diffuser, a consistent power source is required to maintain a strong connection with the local network. Diffusers that are plugged into power strips along with other devices may struggle to stay connected. Therefore, it is recommended to plug your Pura diffuser directly into a wall outlet during setup.

Pura diffusers use a 2.4GHz wireless network connection, which has a longer range and can more easily extend through walls and larger homes. This creates a better experience for users. However, the diffuser does not support 5GHz WiFi networks, so it is important to ensure your WiFi router broadcasts a 2.4GHz frequency. Most home WiFi routers offer this frequency, but if you are unsure, you can review your router configuration or contact your router manufacturer.

If you are experiencing WiFi connection issues, rebooting your router can help. This will clear the cache and provide a new channel for the diffuser to connect to. Alternatively, you can turn your phone into a hotspot and connect the Pura to that hotspot.

Frequently asked questions