Aroma Store's Legitimacy: Is It Trustworthy?

Aroma Retail is an environmental scenting company that offers a wide range of products and services. They provide scenting solutions, fragrance oils, and more. Their product line includes linen spray, room spray, reed diffusers, glass candles, and various scent machines such as the Travel Scent Machine, 101 Smart Scent Machine, and Professional Scent Machine. They also offer a variety of fragrances, including the Canna-Less Collection, Seasonal Collection, and Mood Collection. While the company has received positive reviews for its diverse selection of unique scents and fast delivery, there are also some negative reviews regarding the quality of the machines and the accuracy of the oil level app.

Aroma Retail's customer service

On Trustpilot, several customers have left positive reviews about their experiences with Aroma Retail's customer service team. One customer wrote that they had a "great experience" with the customer service team, who replaced their unit within a week when something went wrong. Another customer praised the company for their "outstanding" customer service, saying that they were "super quick" to resolve an issue and that their products are "beautiful" and "fantastic". Similarly, another reviewer described Aroma Retail's customer service as "exceptional", noting that the company provided "the best customer service" they had ever received and that they were "blown away" by the level of service they received.

In addition to these positive reviews, there are also several negative reviews of Aroma Retail's customer service on Trustpilot. One customer wrote that the company did not address their concerns and that they had a "horrible experience" with the company. Another customer reported that they never received a response to their negative review, and that the company did not take any action to address their issues. This sentiment was echoed by another reviewer, who stated that Aroma Retail "hasn't replied to negative reviews" and that they felt the company's customer service was "disappointing".

Overall, while there are some positive reviews of Aroma Retail's customer service, there are also several negative reviews that suggest the company could improve its handling of customer complaints and negative feedback.

The cost of Aroma Retail's products

Fragrance Oils

• The 4oz fragrance oil refills are generally priced at $39.95 to $39.99.
• The 8oz fragrance oil refills are typically priced at $74.99.
• The 27oz fragrance oil refills can cost up to $239.99.

Linen Spray Air Freshener

The 16oz linen spray air freshener is usually priced at $39.99.

Wax Melts

A set of 3 scented soy wax melts is offered with free delivery, but the exact price is not specified.

Diffusers and Scent Machines

• The AromaPlan 2024 Bluetooth Smart Scent Air Machine is listed for $247, but other sellers offer it for as low as $165.33.
• The Aroma Retail Scent Machine – Travel is available for $195 before any discounts.
• The Aroma Retail Scent Machine – 101 Smart is priced higher than the Travel version but the exact price is not specified.
• The Aroma Retail Scent Machine – Professional is the most expensive option, but the exact price is not provided.

The effectiveness of Aroma Retail's products

The Effectiveness of Aroma Retail Products

Aroma Retail is an environmental scenting company that offers a wide range of products and services. They provide scenting solutions, fragrance oils, and more. Their product line includes linen spray, room spray, reed diffusers, glass candles, and various scent machines such as the Travel Scent Machine, 101 Smart Scent Machine, and Professional Scent Machine.

Their fragrances are categorized into several collections, including the Aromachology Collection, Canna-Less Collection, Seasonal Collection, Resorts Collection, Places Collection, and Mood Collection.

In addition to the quality of their products, Aroma Retail has also been recognized for their exceptional customer service. Many customers have highlighted the responsiveness, willingness to help, and friendliness of the customer service team. The company has been described as "super quick" and "hassle-free" when it comes to addressing issues and providing solutions.

However, there are also some negative reviews that should be taken into consideration. Some customers have experienced issues with their scent machines, such as faulty devices, leaking oil, and difficulty detecting the scent. There have also been complaints about the high cost of the products and the strong fragrance, which some found overpowering.

Overall, Aroma Retail appears to offer effective and high-quality products that are well-received by the majority of customers. Their diverse range of fragrances and dedicated customer service contribute to a positive experience for those seeking scenting solutions for their homes or businesses.

The variety of Aroma Retail's products

Aroma Retail offers a wide range of products to cater to different scenting needs. Their product categories include scent machines, wax melters, fragrance oils, linen sprays, and gift sets.

The scent machines are available in three models: Professional, 101 Smart, and Travel. The Professional model is designed for large spaces up to 15,000 square feet and can be connected to HVAC systems. The 101 Smart model is suitable for spaces up to 2,000 square feet and is often used in homes, lobbies, and reception areas. The Travel model, as the name suggests, is portable and can be used in various settings like offices, restrooms, bedrooms, and cars.

The Wax Melter/Candle Warmer is a dual-function product, allowing users to melt wax or warm candles. Aroma Retail offers a range of fragrance oils in different sizes, including 4oz, 8oz, and 27oz bottles. These oils are designed to fill the respective scent machines and are also available as refills.

The Linen Spray is another popular product, safe for use on common fabrics. It comes in a variety of fragrances and a 1-gallon refill bottle.

Aroma Retail also offers gift sets, allowing customers to mix and match different products. The sets typically include a combination of glass products, such as sprays, reeds, and candles, and are available in various fragrances.

In addition to these core products, Aroma Retail also provides parts and accessories for their scent machines, such as replacement bottles and adapters. They also offer sample blotters so customers can experience the fragrances before purchasing.

The quality of Aroma Retail's products

Aroma Retail is an environmental scenting company that offers a wide range of products and services. They provide scenting solutions, fragrance oils, and more. Their product line includes linen spray, room spray, reed diffusers, glass candles, and various scent machines such as the Travel Scent Machine, 101 Smart Scent Machine, and Professional Scent Machine.

The quality of their products is reflected in the numerous positive reviews they have received from customers. Many customers have praised the effectiveness of their products in filling their spaces with pleasant aromas. The diverse selection of unique scents has also been highlighted, with customers appreciating the ability to choose fragrances that match their moods and occasions.

In addition, Aroma Retail's fragrances are free of synthetic toxins and volatile organic compounds, ensuring that they are safe for use in public spaces and will not cause allergic reactions in people or pets.

However, there have been some mixed reviews regarding the longevity and intensity of the scents. Some customers have reported that the fragrances dissipate over time or are not strong enough to fill larger spaces.

Overall, Aroma Retail appears to offer high-quality products that are well-received by customers, with some room for improvement in terms of scent longevity and intensity.

Frequently asked questions