Aroma 360: Legit Or A Scam?

Aroma360 is a company that specializes in scent marketing and fragrance systems, offering a range of scent solutions for both residential and commercial spaces. Their product line includes diffusers, essential and aroma oils, and custom scent creation. While some customers praise the company for its helpful staff, top-notch customer service, and amazing scents, there are also numerous negative reviews highlighting issues with the quality of their products, misleading information, and frustrating customer service experiences, particularly regarding subscriptions and refunds.

Aroma360's customer service

Aroma360 offers customer service through various channels, including phone, email, and live chat. The company provides a toll-free phone number, 1-866-713-9313, for customers to speak with scent consultant experts or learn about aromachology. This line is operational from Monday to Friday, 9:00 AM to 5:00 PM EST.

The website also offers a 'Contact Us' option, where customers can create a support ticket and receive assistance on topics like order tracking, subscription management, and diffuser setup. A live chat feature connects users to a Concierge bot that requests an email address and query details, with responses typically arriving within 24-48 hours.

For those with an Aroma360 account, logging in and accessing the 'Get help with Product Queries' option provides a drop-down menu to select relevant topics. The company also maintains a physical presence through showrooms and a corporate office in Miami, Florida.

While Aroma360 provides multiple support avenues, customer reviews indicate dissatisfaction with the level of service. Issues range from difficulty cancelling subscriptions and orders to problems with defective products and long hold times. Some customers have reported challenges reaching human operators and receiving timely responses, reflecting negatively on the overall customer service experience.

Quality of products

Aroma360 markets itself as a provider of pure luxury fragrances and the leader in scent marketing and scent branding. The company claims to provide high-quality oils and aromatic sanctuaries that preserve the naturally occurring therapeutic properties of aromachology.

However, several customers have reported issues with the quality of Aroma360's products. Many reviews mention that the diffusers stop working after a short period of time, with some reviews stating that the diffuser stopped dispensing scent after only three weeks. Others have reported issues with the diffusers leaking oil and damaging furniture. Some customers have also noted that the diffusers are loud and that the scent is not noticeable, even in small spaces.

In addition to issues with the diffusers themselves, there have been complaints about the quality of Aroma360's fragrance oils. One customer noted that the scent of the oil was "undetectable unless you are standing a few inches from the reeds". Another review mentioned that the oil had spilled during shipping, filling "over half [of] the inside shipping bag" with oil.

Overall, while Aroma360 claims to provide high-quality products, there are numerous customer reviews that indicate issues with the quality of both their diffusers and fragrance oils.

Product lifespan

Aroma360 is a company that specializes in scent marketing and fragrance systems, offering a range of scent solutions to enhance the ambiance of residential and commercial spaces. Their product line includes diffusers, essential and aroma oils, and custom scent creation.

While some customers have praised the company for its helpful staff, knowledgeable advice, and amazing scents, there are also numerous complaints about the short product lifespan of their diffusers. Many customers have reported that their diffusers broke down or stopped working within a few months or a year of purchase. Some have also mentioned issues with the diffusers being loud or having defects, such as leaking oil.

In addition to the short product lifespan, customers have also expressed frustration with the company's customer service and issues with refunds and replacements. The company has been accused of providing misleading information, making it difficult to obtain refunds or replacements, and not honouring warranties.

Overall, while Aroma360's products may offer pleasant scents, the short product lifespan and challenging customer service experience have left many customers disappointed and feeling that the products are not worth the cost.

Misleading information

Aroma360 has received numerous complaints about misleading information and frustrating customer service experiences. Many customers have expressed disappointment with the company's poor handling of refunds, replacements, and subscription cancellations.

One common issue is the difficulty of cancelling subscriptions, with some customers reporting that the company continued to charge them even after they had attempted to cancel. In some cases, customers were unknowingly signed up for subscriptions without their consent. Additionally, customers have reported issues with defective products, such as diffusers that stopped working shortly after purchase or leaked oil, damaging their furniture.

The company has also been accused of providing misleading information about their products and services. Some customers have complained that the scent diffusers are loud and not as effective as claimed, with the scent being barely noticeable even in small spaces. Others have expressed frustration with the lack of transparency regarding pricing and the true cost of their "FREE" units, which can end up costing thousands of dollars due to hidden fees and long-term contracts.

Furthermore, Aroma360 has been criticized for their poor customer service, with reports of long wait times, unreturned calls, and unhelpful responses. Customers have also shared their dissatisfaction with the company's refusal to accept returns or provide refunds for defective products, even when they are within the return period.

Overall, the misleading information and poor customer service experienced by many Aroma360 customers have left a negative impression, with some even warning others to stay away from the company and its products.

Issues with refunds and replacements

Aroma360 has a 30-day return policy for its products, excluding shipping costs, which are non-refundable. However, customers have complained about issues with obtaining refunds and replacements for their purchases. Some customers have reported that the company refused to accept returns even when the product was faulty or did not meet their expectations. There are also reports of difficulties cancelling subscriptions and being locked into long-term commitments.

In one instance, a customer reported that their diffuser stopped working within a week of purchase, and Aroma360 tried to charge them $99 to return the defective item. Another customer shared that they wanted to return a device because it was not compatible with their HVAC system, but the company refused to take it back, even though they were just one week past the 30-day return period.

Several reviews highlight the challenge of cancelling subscriptions, with some customers resorting to placing a stop order on their credit cards to end their subscriptions. Others have reported being locked into long-term commitments without realising it, as the company's system deceives customers into subscribing to recurring orders.

In terms of replacements, some customers have shared that they received faulty or damaged products and struggled to get Aroma360 to send them replacements. One customer mentioned receiving multiple shipments that were damaged or leaking, and while customer service resent the items, the issue persisted. Another customer reported that their diffuser stopped working just over a year after purchase, and despite attempting all recommended cleaning steps, Aroma360 refused to offer a replacement, citing that the product was outside the 90-day warranty.

Overall, while Aroma360 does have a return and exchange policy in place, customer reviews suggest that the company makes it challenging to obtain refunds or replacements, often citing various reasons for non-cancellation and non-refund.

Frequently asked questions