
ALT. Fragrances has a rating of 4.6/5 on Trustpilot, with 957 customers giving it an overall rating of 'excellent'. The company's customer service is highly praised, with one customer reporting that they were sent a replacement package after theirs was sent to the wrong address. However, another customer complained that they were unable to get a refund after purchasing a special offer that they were unhappy with.
Characteristics | Values |
---|---|
Trustpilot rating | 4.6/5 |
Number of reviews | 957 |
Customer service | Excellent |
Delivery | Quick |
Scent | Long-lasting |
What You'll Learn
ALT. Fragrances has a 4.6/5 rating on Trustpilot
The fragrances themselves have also been well-received, with one reviewer commenting that the scent lasts all day. The delivery has been described as quick, and the company has been praised for its prompt resolution of delivery issues.
However, there are some negative reviews, with one customer complaining about the quality of a special offer and another criticising the company's refund policy.
Fruit Extracts: Natural Scents for Skin Care
You may want to see also
Customers have praised the company's customer service
However, some customers have complained about the company's refund policy, with one saying that they were told they could get a refund but the company then changed their mind. Another customer said that they were not aware of the company's no-refunds policy until after they had bought the product.
Are Plug-In Fragrances Safe for Dogs?
You may want to see also
The scents are said to last all day
One customer review says that the scent of their ALT fragrances lasts all day. They have bought six fragrances so far and have no complaints. They are definitely a repeat buyer.
The company has a rating of 4.6/5 on Trustpilot, with 957 customers leaving reviews. One customer says that the fragrances are great quality, and another says that they are terrible and smell like cat pee.
The company also has excellent customer service, according to several reviews. One customer had a small issue with a scent that leaked during shipping, but support quickly remedied the situation. Another customer had an issue with their delivery, but the team responded promptly and resolved the matter.
The Ultimate Guide to Using Fragrance Wash
You may want to see also
One customer had a negative experience with a scent that smelled like cat pee
This experience stands in contrast to the positive reviews that many other customers have left for ALT. Fragrances. The company has a rating of 4.6/5 on Trustpilot, with many customers praising the quality of the fragrances and the excellent customer service. One customer reported that they had an issue with a scent that leaked during shipping, but the support team quickly remedied the situation. Another customer praised the quick delivery to NYC and the longevity of the scents, saying that they had bought six fragrances so far and had no complaints.
Contacting Fragrance Direct: A Step-by-Step Guide
You may want to see also
Another customer was unhappy with the company's refund policy
Although the majority of reviews for ALT. Fragrances are positive, with the company receiving a 4.6/5 rating on Trustpilot, one customer was unhappy with the company's refund policy. The customer in question bought a special offer of three fragrances for $99, but was unhappy with the product, claiming that it 'smelled like cat pee'. They returned the fragrances, but were told that they could not receive a refund, only an exchange. The customer was particularly unhappy that the company's policy on refunds was not made clear at the point of sale.
Another customer also complained about the company's refund policy. They claimed that they were initially told they could receive an exchange or a refund, but that the company then changed their mind and refused to give them their money back. This customer also felt that the company's refund policy was not made clear enough, and advised others never to buy from a start-up company that does not have a money-back guarantee.
Swimming Scents: Fragrance Lake's Unique Experience
You may want to see also
Frequently asked questions
The fragrances at ALT are rated as excellent, with a 4.6/5 rating on Trustpilot.
Customer service at ALT is rated as exceptional, with many customers praising the quick response times and helpful team.
One customer review states that the scent lasts all day.
Delivery is said to be quick, with one customer in NYC stating that their package arrived promptly.