Anisha Riggs
Fragrance Direct is a company that sells fragrances and other beauty products. They have a customer service team that can be contacted via phone or email. In this article, we will explore the different ways you can get in touch with Fragrance Direct's customer service team, as well as some of the common issues that customers face when contacting them.
| Characteristics | Values |
|---|---|
| Phone number | (+44) 01625443143 |
| Email address | [email protected] |
| Customer service opening hours | Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm |
What You'll Learn
How to contact Fragrance Direct
There are several ways to get in touch with Fragrance Direct. You can contact them via the 'Still need help?' section on their website, or by calling them at (+44) 01625443143. Their core Customer Services Team are available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm.
If you have received a faulty item, Fragrance Direct asks that you provide the following information before contacting them: the order number, the name of the faulty item, and a description of the fault.
If you have received an item that is different to the one you ordered, you can contact Perfume Direct by emailing [email protected] Monday to Friday, between 9 am and 5 pm.
If you realise you have made a mistake when ordering, there is a 20-minute window in which you can stop your order by finding the order in your account and selecting the CANCEL button.
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How to cancel an order
If you want to cancel an order with Fragrance Direct, you can do so within 20 minutes of placing it. Log into your account, find the order, and select the 'cancel' button. If you have any issues with this, you can contact Fragrance Direct's customer services team. They are available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm. You can reach them by calling (+44) 01625443143 or by messaging them from the contact centre when logged into your account.
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How to reset your password
If you need to reset your password for your Fragrance Direct account, you can do so by following these steps:
- Go to the Fragrance Direct website and click on the 'Sign In' option.
- Enter your email address and password. Make sure that you have entered the correct details, including checking that caps lock is not on as passwords are case-sensitive.
- If the details are correct, click on the 'Forgotten your password' option.
- Follow the simple steps to reset your password.
You can also contact Fragrance Direct by calling them at (+44) 01625443143. Their core Customer Services Team are available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm. You can also contact them via the 'Still need help?' section on their website.
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How to report a faulty item
If you have received a faulty item from Fragrance Direct, you can contact the company in a number of ways.
Firstly, you can call the company's customer services team on (+44) 01625443143. The team is available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm.
Alternatively, you can contact Fragrance Direct via the 'Still need help?' section on the company's website. You can also speed up the process by providing the following information:
- Your name and contact details
- The faulty item's name, batch code and best before date
- A description of the fault
- A photo of the fault, if possible
Once Fragrance Direct has looked into the fault, the company will let you know what the next steps are by sending you an email.
Please note that Fragrance Direct is not the same company as Perfume Direct or Direct Fragrances.
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How to report a missing item
If you have received a missing item from Fragrance Direct, you can contact them by calling (+44) 01625443143. Their core Customer Services Team are available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm. You can also contact them by messaging them from the contact centre when logged into your account.
If you have received an item which is different to that which you ordered, you can email [email protected] Monday – Friday, between 9am and 5pm.
If you have received a faulty item, you can contact Fragrance Direct via the 'Still need help?' section on their website. They will then let you know what they plan to do next by sending you an email.
If you have ordered from Direct Fragrances, you can get in touch with them via their website.
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Frequently asked questions
You can contact Fragrance Direct by calling them at (+44) 01625443143 or by messaging them from the contact centre when logged into your account.
The core Customer Services Team are available Monday to Friday, 8.30 am to 5 pm GMT; Saturday and Sunday, 10 am to 4 pm GMT; and Bank Holidays, 10 am to 2 pm.
You can contact Fragrance Direct via the 'Still need help?' section on their website. They will then let you know what they plan to do next by sending you an email.
You can contact Perfume Direct by emailing them at [email protected] Monday – Friday, between 9am and 5pm.
