Sephora In Cologne: Beauty Shopping In Germany's Cathedral City

Sephora is a French-owned cosmetics company that specializes in makeup, skincare, fragrance, and hair products. It is one of the largest cosmetics companies in Germany and the leading retailer of perfume and cosmetic products in Europe. The company was founded in Paris in 1970 and has since expanded to several locations worldwide. This paragraph aims to introduce the topic of whether there is a Sephora store in Cologne, Germany, and provide some background information on the company.

Sephora Köln's address and contact number

Sephora is a French-owned cosmetics company that specializes in makeup, skincare, fragrance, and hair products. It is one of the largest cosmetics companies in Germany and the leading retailer of perfume and cosmetic products in Europe.

The Sephora store in Köln, Germany, is located at Schildergasse 49, Ground Floor, 50667 Köln. The store can be contacted by phone at +49 221 258 53 203.

The Köln store is open seven days a week, from 10 am to 8 pm, Tuesday through Monday. The store offers a range of beauty products, including makeup, skincare, and hair care items, as well as perfumes.

Sephora Köln is one of the most reviewed cosmetics stores in Cologne, with a rating of 4.10 out of 5 on Google Maps from 606 reviews. Reviews highlight the helpfulness and knowledge of the staff, the wide range of products available, and the convenience of the store's location. However, some reviews mention negative experiences with staff and security, as well as issues with returns and refunds.

The store offers a personalized shopping experience with product gravuring, allowing customers to customize their purchases with a message and their choice of font. Customers can also take advantage of the Click & Collect option, where they can order products online and pick them up in-store within two hours.

Sephora Köln's opening hours

Sephora in Cologne, Germany, is open Monday to Saturday from 10 am to 8 pm. The store is closed on Sundays.

The store's address is Schildergasse 49 Ground Floor, 50667 Köln, Germany. You can contact the store by phone on +49 221 258 53 203.

Sephora Köln is one of the most reviewed cosmetics stores in Cologne, with a rating of 3.9 out of 5 on Google Maps from over 565,000 reviews.

Sephora's history and product range

Sephora is a French multinational retailer of personal care and beauty products, offering an extensive range of nearly 340 brands, as well as its own private label, the Sephora Collection. The product range includes cosmetics, skincare, fragrances, nail colours, beauty tools, body products, and hair care items.

History

Sephora was founded in Limoges, France, in 1969 and is currently based in Neuilly-sur-Seine, France. The company was first launched in Paris in August 1970 by Dominique Mandonnaud. In 1993, Mandonnaud acquired Sephora and merged it with his own perfume chain, introducing the "assisted self-service" sales experience that encouraged customers to test products before purchasing. This differentiated Sephora from standard retail models for cosmetics.

Mandonnaud continued to expand the brand through the 1990s, opening its flagship store on Champs Élysées in 1997. In July 1997, Mandonnaud and his partners sold Sephora to LVMH, which expanded the brand globally, adding beauty and cosmetic products to its portfolio.

Sephora opened its first store in the United States in New York City in 1998, followed by its first Canadian store in Toronto in 2004 and its first Australian store in 2014. The company now operates over 430 stores across North America and has expanded its presence worldwide, with over 2,300 stores in 33 countries.

Product Range

Sephora offers a wide range of beauty products from more than 300 brands, including well-known names such as Tatcha, Huda Beauty, and Bobbi Brown. In addition to its own Sephora Collection, the company also curates innovative brands, such as Rare Beauty by Selena Gomez and FENTY BEAUTY by Rihanna.

Sephora has a diverse assortment of products, including cosmetics, skincare, fragrances, nail colours, beauty tools, body products, and hair care items. They also offer a range of credit card products and a subscription service, Play! By Sephora, which provides customers with sample-size products for a monthly fee.

Sephora is committed to diversity and inclusion and has dedicated initiatives to foster belonging among all clients and employees. In 2019, they introduced a new tagline, "We Belong to Something Beautiful," to reinforce this dedication.

Customer reviews of Sephora Köln

Sephora Köln in Germany has received mixed reviews from its customers. While some customers have praised the store for its wide range of products and helpful staff, others have complained about rude and unfriendly employees, as well as issues with returns and refunds.

One of the most common complaints in the reviews is the attitude of the staff. Several customers have mentioned that the employees were rude, unhelpful, and made them feel uncomfortable. For example, one reviewer wrote, "The attitude of the staff is very bad. She kept staring at us the whole time we were shopping just because we are 「asian」. She seemed like she thought we were going to steal something in this store." Another reviewer mentioned that the staff followed them around the store, making them feel like they were being accused of shoplifting.

On the other hand, some customers have had positive experiences with the staff at Sephora Köln. One reviewer mentioned that the staff were "very helpful and accommodating in English as well as German." Another reviewer praised a specific employee, Jana, for being "so polite and also [giving] some amazing tips not just about the makeup but also what to visit in Cologne."

In addition to the staff, there are also mixed reviews regarding the products offered at Sephora Köln. While some customers have found a great selection of makeup, skincare, and hair care products, others have been disappointed by the lack of variety, especially for men. One reviewer mentioned that there is a "gentlemen's section, but it is very small."

Another common issue mentioned in the reviews is the difficulty in returning products. Several customers have complained that Sephora does not allow returns or refunds, even for faulty or unused products. One reviewer wrote, "You cannot return your product if it doesn't work for you," while another mentioned that they were "not allowed to exchange a product even though it was still sealed and unused."

Despite the mixed reviews, Sephora Köln has received an average rating of 3.9 out of 5 stars on Google Maps, with over 565,000 reviews. This suggests that while there are some areas for improvement, the store is generally well-received by its customers.

How to buy from Sephora Germany

Yes, there is a Sephora store in Cologne, Germany. The store is located at Schildergasse 49, Ground Floor, 50667 Köln, and is open Tuesday to Monday from 10 am to 8 pm.

If you are unable to visit the store in person, you can also buy from Sephora Germany online. Here is a step-by-step guide on how to do so:

• Register for an account: To open an account at Sephora, provide your credit card details at checkout or register your email address and other personal information.
• Choose your products: Select any products you want to purchase from Sephora Germany, such as perfumes and makeup products.
• Add to cart: Press the "add to cart" button and select the product variety if necessary.
• Apply a promo code: If you have a promo code, enter it and press "Validate my cart."
• Select delivery and payment method: Choose your preferred delivery and payment method and press "confirm."
• Track your order: Once your order is placed, you can track it from the Sephora website or the Sephora app.

Frequently asked questions