Heidi Norton
Perfume's Club is a company that sells perfumes and cosmetics online. The company has received many negative reviews on Trustpilot and Reviews.io, with customers reporting issues such as non-delivery of packages, poor customer service, and deceptive business practices. Some customers have also claimed that the company sells fake or illegal perfumes. However, Scamadviser, a website that checks if a website is legitimate or a scam, has given perfumesclub.com a high trust score, citing its use of an SSL certificate and its registration for more than one year in the future as positive signs. While Scamadviser considers the website safe, it still recommends that users do their own checking to ensure their online safety.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 1.8/5 |
| Number of reviews on Trustpilot | 41 |
| Scamadviser rating | Legit and safe |
| Scamadviser total reviews | 3474 |
| Scamadviser average score | 2.3/5 |
| SSL certificate | Yes |
| Customer service | Poor |
| Delivery | Delayed |
| Hidden costs | Yes |
| Fake products | Yes |
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What You'll Learn
Trustpilot reviews are poor
The website perfumesclub.com has an SSL certificate, which means that data shared between the browser and the website is encrypted. This is a good sign, as SSL certificates are used by legitimate websites. However, scammers are increasingly using SSL certificates, so it is not a guarantee of reliability.
Perfumes Club US has a rating of 1.8/5 on Trustpilot, which is considered "poor". Several reviews mention issues with receiving goods, including missing items, empty boxes, and long shipping times. Some reviews claim that the company is a scam and advise others not to purchase from them. There are also accusations of deceptive and misleading practices, with hidden costs and a lack of transparency regarding additional customs fees for US buyers.
There are also reports of possible fake products being sold, with customers experiencing chemical burns from skincare products and receiving perfumes that were verified as fake by a well-known perfume shop.
While some customers have had positive experiences with fast delivery and good prices, the overall sentiment of the Trustpilot reviews is negative, with many expressing outrage and advising others to avoid the company.
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Scamadviser says it's safe
Scamadviser has deemed the website perfumesclub.com safe and legitimate for consumers to access. The website has been given a high ranking by Tranco, which rates websites based on popularity and listings. Scamadviser also identified an SSL certificate, which means that the data shared between the user's browser and the website is encrypted and cannot be read by others. SSL certificates are always used by legitimate and safe websites.
However, it is important to note that scammers are increasingly using SSL certificates as well. Scamadviser is an automated algorithm that checks if a website is legitimate and safe based on an analysis of facts found online in public sources. While Scamadviser considers the website safe, it always recommends that users do their own checking to ensure the website is safe to use.
Despite Scamadviser's rating, there are several negative reviews of perfumesclub.com on other platforms, such as Trustpilot and reviews.io. Some customers have reported issues with their orders, including missing or damaged items, long delivery times, and poor customer service. There have also been concerns about potential fake products and hidden costs associated with customs fees.
Overall, while Scamadviser indicates that perfumesclub.com is safe, there are mixed reviews from customers regarding their experiences with the website. It is always advisable to exercise caution when shopping online and to be aware of potential scams or fraudulent activities.
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Customers report scams
Customers have reported scams by Perfume's Club on various online platforms. On Trustpilot, the company has received a rating of 1.8/5, with numerous negative reviews. Customers have complained about never receiving their packages, receiving empty boxes, and experiencing poor customer service. Some have even accused the company of being a scam and warned others to stay away.
Similar complaints have been made on other review sites, with customers reporting issues such as missing or damaged items, deceptive practices regarding hidden costs and customs fees, and a lack of accountability from the company. One customer reported that Perfume's Club tried to force them to sign a false legal affidavit claiming that their entire parcel was undelivered, even though only one of the two items they ordered was missing. Another customer reported receiving a product that was opened and a different colour from the original, and the company refused to assist with a return or refund.
On the other hand, some customers have shared positive experiences, praising the fast delivery and availability of products that are difficult to find elsewhere. Scamadviser, a website that checks for scams, has given perfumesclub.com a high trust score, citing the use of an SSL certificate and the registration of the domain name for more than one year in the future as positive signs. However, they also caution that scammers can use SSL certificates, and it is always recommended to do your own checking to ensure a website's safety.
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Non-delivery of goods
There are several reviews on Trustpilot that suggest that Perfume's Club US is not a legitimate business. The company has a rating of 1.8/5, with many reviews mentioning non-delivery of goods. Several customers have complained that they never received their packages, even after contacting the company's customer service. Others have reported receiving empty boxes or incorrect items, with no option for returns from the US. Some reviews also suggest that the company engages in deceptive and misleading practices, such as hidden costs and a lack of transparency about additional customs fees for international shipments.
However, there are also a few positive reviews from customers who have received their orders promptly and without issues. It is worth noting that the company's website mentions worldwide delivery and provides specific delivery and return terms and conditions. They use reputable shipping companies like Royal Mail, DPD, and Fedex for deliveries within the UK and DHL for international shipments.
In terms of non-delivery of goods, it is important to understand your rights as a consumer and the company's policies and procedures in such cases. While the company does not explicitly mention what happens if a parcel is not delivered, they do provide information on returning goods. They specify that returns should be made using the relevant postal service in the customer's country and that specific shipping regulations for perfumes must be followed.
If you are experiencing non-delivery of goods from Perfume's Club, it is recommended to contact their customer service team and follow up on the status of your order. It may be helpful to refer to their delivery and returns policies to understand your options and rights in such situations.
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Poor customer service
While some customers have reported positive experiences with Perfume's Club, there are several negative reviews online that highlight issues with the company's customer service. Many customers have complained about receiving empty boxes or incorrect, damaged, or missing items in their orders. When contacted, Perfume's Club's customer service team often fails to resolve these issues satisfactorily, with some customers reporting that they were refused refunds or replacements even when providing photographic evidence of the issues.
In addition, some customers have reported issues with hidden costs and customs fees that were not disclosed at the time of purchase, resulting in unexpected additional charges. There are also concerns about the authenticity of some of the products sold by Perfume's Club, with some customers claiming that they received fake perfumes and skincare products that caused chemical burns.
While the website perfumesclub.com has been deemed safe by Scamadviser, an automated algorithm that checks for potential scams, it is always recommended that individuals conduct their own checks as well. The presence of an SSL certificate on a website does not guarantee its legitimacy, as scammers can also use SSL certificates to protect data shared between browsers and websites.
Overall, the mixed reviews of Perfume's Club suggest that while some customers have had positive experiences, others have encountered significant issues with their orders and poor customer service, which has left them feeling frustrated and dissatisfied.
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Frequently asked questions
Scamadviser, a website that checks if other websites are scams or not, has identified an SSL certificate on perfumesclub.com, meaning that the data shared between your browser and the website is encrypted and cannot be read by others. Scamadviser has deemed the website safe and legit for consumers to access. However, it is always recommended that you do your own checking to ensure the safety of a website.
Perfume's Club has received mixed reviews from customers. While some customers have praised the company for its fast delivery and well-packaged orders, others have complained about issues such as missing or empty packages, deceptive business practices, and poor customer service. Some customers have even accused the company of being a scam.
Yes, there have been some negative reviews from customers who claim that they received fake perfumes from Perfume's Club. These customers have stated that the perfumes they received did not smell like the genuine product and that the company refused to provide a refund or replacement.
