Katrina Rosales
Incense fountains are waterfall-like structures that burn incense cones to create an illusion of a smokey waterfall. The incense smoke flows in reverse, from top to bottom, creating a beautiful display. While some people have had positive experiences with incense fountains, there are also several reports of scams associated with online purchases of these products. Trustpilot and BBB reviews reveal mixed reactions, with some customers praising the product's stress-relieving and mood-uplifting effects, while others have encountered issues such as unexpected additional charges, broken items, and unresponsive customer service.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 1.3 / 5 |
| Number of reviews on Trustpilot | 62 |
| Customer service | Poor |
| Shipping | Poor |
| Packaging | Poor |
| Product quality | Poor |
| Scams | Overcharging, unauthorized recurring charges, undelivered products |
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What You'll Learn
- Incense fountain has a bad rating of 1.3/5 on Trustpilot
- Customers have complained about unauthorised recurring payments
- Customers have complained about items being shipped to the wrong address
- Customers have complained about broken items being delivered
- Customers have complained about not receiving their orders
Incense fountain has a bad rating of 1.3/5 on Trustpilot
Incense fountain has received a poor rating of 1.3/5 stars on Trustpilot, with numerous negative reviews citing issues with the product and the company's customer service. Many customers have complained about unexpected additional charges, with some reporting that they were charged multiple times for the same product and others stating that they were signed up for recurring payments without their consent. There have also been issues with delivery, including products never arriving and customers being provided with non-functioning tracking numbers.
On the other hand, Buyincensewaterfall, a similar company, has received a rating of 4.4/5 stars on Trustpilot, with many positive reviews praising the product's aroma and stress-relieving properties. Customers have also commended the company's customer service, with some reporting that they received prompt assistance with issues related to their orders.
While Incense Fountain has a poor rating on Trustpilot, it is worth noting that the reviews on the platform may not be fully representative of everyone's experiences with the company. It is always a good idea to do your own research and read reviews from multiple sources before making a purchase decision.
In conclusion, while Incense Fountain has received a significant number of negative reviews on Trustpilot, there may still be some customers who have had positive experiences with the company. However, based on the majority of reviews, potential customers should proceed with caution and be aware of the possible issues that may arise when ordering from Incense Fountain.
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Customers have complained about unauthorised recurring payments
One customer reported that after purchasing a product from Incense Fountain for $19.99, they were charged an additional $63.57. Another customer stated that they were charged $21.65 per month for several months without receiving any products. Similarly, a different reviewer mentioned that they were charged $35, $7.67, and $67.76 after placing an order for $23. These unexpected charges left customers feeling scammed and violated.
In addition to unauthorised payments, customers have also complained about the difficulty of cancelling orders and receiving refunds. Some customers reported that Incense Fountain failed to respond to their disputes, while others were told that they could not cancel their orders per the company's cancellation policy. This has resulted in customers feeling frustrated and misled by the company's practices.
To address these issues, customers have taken various actions, including contacting their banks or payment providers, such as PayPal, to dispute the charges and stop recurring payments. Some have also filed complaints with the Better Business Bureau (BBB) and left negative reviews on platforms like Trustpilot and Reddit to warn others about their experiences.
It is important for customers to be vigilant when making online purchases and to carefully review the terms and conditions to avoid unexpected charges. Additionally, using secure payment methods that offer purchase protection can provide added security and peace of mind.
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Customers have complained about items being shipped to the wrong address
Incense Fountain has received numerous negative reviews on Trustpilot, with a rating of 1.3/5. Several customers have complained about being overcharged, receiving additional unexpected charges, and having items shipped to the wrong address. In one instance, a customer reported that the company failed to respond to a dispute, resulting in recurring unauthorized charges. Another customer experienced issues with the website adding items to their cart without their consent, resulting in unexpected charges.
In terms of shipping, customers have reported issues with items being shipped to the wrong address. In one instance, a customer reported that their order was shipped to the incorrect address, but the company promptly addressed the issue by offering a replacement and providing options to change the shipping address. However, another customer experienced a delay in receiving their order, potentially due to address-related issues, as they mentioned having to resolve an address-related matter with the customer service team.
It is worth noting that the company has received some positive feedback for its customer service. One customer praised the company for their helpfulness and responsiveness in ensuring that their order arrived on time, despite having to deal with an address-related issue. The customer mentioned that the team followed up to ensure they had received the tracking number and other relevant information.
Overall, while Incense Fountain has received some positive reviews for its customer service, there are multiple complaints about unauthorized charges, shipping issues, and a lack of response to disputes, which has led to a low rating on Trustpilot.
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Customers have complained about broken items being delivered
Another customer on Trustpilot reported a similar issue, stating that they received only one of the two fountains they ordered. The company claimed that the second fountain was shipped separately, but the customer expressed frustration with the experience and warned others about making the same mistake.
In addition to broken items, customers have also reported issues with incorrect charges, failure to deliver products, and difficulty obtaining refunds. These complaints suggest that customers should exercise caution when purchasing from Incensefountain, as there is a risk of receiving broken items or encountering other problems that the company may not adequately resolve.
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Customers have complained about not receiving their orders
Trustpilot reviews reveal that customers have experienced issues with orders not being delivered or arriving late. One customer mentioned that their order was never received, and the tracking number provided did not work. Another review stated that the company took longer than expected to ship their order, causing a delay in delivery.
In addition to non-delivery issues, some customers have reported unexpected charges and difficulties with disputes. Several reviews on the Better Business Bureau (BBB) website indicate that customers were charged multiple times or subscribed to recurring payments without their consent. These customers reported that Incense Fountain failed to respond to their disputes, leaving them feeling scammed and violated.
It is important to note that while there are negative reviews, there are also positive testimonials for Incense Fountain on Trustpilot. Some customers have praised the company for its prompt responses to address issues with orders, such as incorrect addresses, and ensuring timely delivery. However, the majority of reviews highlight concerns about not receiving orders, unexpected charges, and a lack of response from the company to resolve disputes.
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Frequently asked questions
Incense Fountain is rated "Bad" with 1.3 / 5 on Trustpilot, with many customers reporting issues with unexpected recurring payments and unsatisfactory customer service. Therefore, it may not be a legitimate company.
Many customers have complained about unexpected recurring payments, with the company making additional charges to their accounts without consent. Some have also reported issues with deliveries, such as missing items, broken products, and failure to deliver.
While the majority of reviews are negative, there are a few customers who have reported positive experiences with the company. Some have praised the product's pleasant aroma and stress-relieving properties, as well as the company's responsive and helpful customer service.
