Seamus Hammond
FragranceUSA is an online store selling popular fragrances often offered by scammers, such as Creed, Initio, Montale, Parfums De Marly, and Tom Ford. The website has been reviewed by customers on Trustpilot and Scamadviser, with an average score of 3.9 out of 5 stars. While some customers have reported negative experiences, the majority of reviews are positive, praising the website for its smooth transactions, fast shipping, and responsive customer service. The website has a high trust rating and is considered safe to use, but there is no guarantee that it is not a scam.
| Characteristics | Values |
|---|---|
| Customer Service | Poor to excellent |
| Shipping Speed | Slow to very fast |
| Product Quality | Fake to authentic |
| Pricing | Competitive |
What You'll Learn
Customer reviews of FragranceUSA
Positive Reviews
> "Fragranceusa has been awesome to deal with. Great pricing, great support, fast shipping and product arrives exactly as described. I’ve placed multiple orders spanning the last 6 months and every experience is the same. Thanks for getting us the best products at the best prices and fastest shipping possible."
>
> "I recently purchased three fragrances from FragranceUSA.com, and the experience was nothing short of perfect. My order was processed and shipped within two business days, and I received it the very next day! The prices were unbeatable, and the service was flawless. I couldn’t be happier with my purchase and will definitely be shopping here again. Highly recommended!"
>
> "I have made several purchases from fragranceusa.com and each and every experience has been amazing. My perfumes arrived quickly and were packed very well. Their customer service is top tier. Definitely recommend and will be shopping with them again."
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> "I’ve been buying from Fragrance USA for years and they’ve consistently delivered great service and unbeatable prices. Every purchase has been smooth, and the quality is always top-notch. Highly recommend them for anyone looking for reliable service and amazing deals. Thank you, Fragrance USA"
>
> "I’m not sure what are the scam reviews about. I had ordered Aventus cologne for a very great deal (better than discounters). Their guy was quick in response and sent me a picture (along with tracking id) within 3 days of purchasing. 3 more days and I got it delivered brand new and unused. I definitely recommend buying from fragranceUSA and would look out for deals myself as well. PS: thank you for that complimentary sample of another cologne!"
Negative Reviews
> "I placed an order and nothing was shipped. I sent in an email about my order and received no response. Buyer Beware!"
>
> "Awful customer service! I tried to contact them via email, live chat and also phone call, but no response, no answer."
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> "Bijan Beni is a swindler!!!! Beware of this company, most of their products are fake!!! Take customer's money and ship fake products!! Disgusting business run by a filthy con artist!!!"
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> "BUYER BEWARE!! Deceptive business practices. Ripped off Aaron Terence Hughes (non-payment of products), customer service is non-existent. Don’t try your luck."
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> "Company withholding payments to suppliers which is tantamount to theft. If this is how they treat suppliers, imagine how they treat customers. Shame, shame, shame."
Additionally, on Reddit, one user commented:
> "I’ve bought a few bottles from them so far, everything has been top-notch."
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FragranceUSA's pricing
FragranceUSA offers a range of premium fragrances at discounted prices. The prices of the fragrances vary, with some costing a few hundred dollars, while others are available for under $50. The website also offers free shipping for orders placed before 3 PM EST and provides a safe and secure checkout system for customers.
In addition to its regular prices, FragranceUSA also offers various deals and discounts. For example, customers can earn points by referring friends, and the website offers a FragranceUSA club where customers can earn points for every dollar spent. The website also occasionally runs promotions, such as providing a free sample with purchase.
Overall, FragranceUSA appears to offer a range of fragrances at varying price points, with many customers appreciating their discounted prices and special deals.
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The legitimacy of FragranceUSA
On Trustpilot, FragranceUSA has received a mix of reviews, with an average rating of 4 out of 5 stars. Some customers have praised the company for its great prices, fast shipping, and seamless buying experience. They have also mentioned that the products are authentic and arrive as described. However, there are also negative reviews claiming that the company does not respond to emails or phone calls and that the products received were faulty or never arrived. It is important to note that the company has not replied to these negative reviews, which may raise some concerns.
On Scamadviser, FragranceUSA has been given a high trust rating, indicating that the website is likely safe to use and is not a scam. The rating is based on various factors, including the website's SSL certificate, age, and positive reviews. However, Scamadviser also highlights that the website offers expensive brands at a discount, which could be a potential concern as it may indicate counterfeit products.
Additionally, on online forums such as Reddit and Fragrantica, some users have shared their positive experiences with FragranceUSA, mentioning that the site is legit and offers quick shipping. Some have also noted that the owner is responsive and reputable. However, there are also comments expressing concerns about the legitimacy of the site and the potential risk of counterfeit products.
Overall, while FragranceUSA has received a mix of reviews and ratings, it is important for customers to exercise caution when making purchases, especially when expensive brands are offered at significant discounts. It is always a good idea to look for verified reviews, compare prices with other retailers, and check for any signs of counterfeit products to ensure a safe and satisfactory buying experience.
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FragranceUSA's customer service
On Trustpilot, several customers have left positive reviews, mentioning the company's intelligent, fast customer support and seamless experience in buying cologne and perfume. One customer stated that they had been buying from FragranceUSA since 2019 and had always had positive experiences with the team. Another customer highlighted the company's exceptional customer service, saying that their concerns were promptly addressed and their order arrived on time.
However, there are also negative reviews on Trustpilot from customers who experienced issues with their orders and felt that their concerns were not addressed by FragranceUSA. Some mentioned that they did not receive their items and that the company did not respond to their emails or phone calls. There are also accusations of the company withholding payments to suppliers.
On fragrantica.com, some customers expressed trust in the site due to the owner's reputation and responsiveness on Facebook. They also mentioned the quick shipping and the inclusion of a free sample with each order. However, one customer shared their concern about the site offering expensive brands at discounted prices, which could be a potential red flag.
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Shipping and delivery
Fragrance USA offers its customers a seamless shopping experience with reliable shipping and delivery services. The company partners with reputable carriers, including Fedex, UPS, and Canada Post, to ensure that your orders are delivered promptly and securely.
For customers in Toronto and the GTA, Fragrance USA provides an exceptional delivery experience with orders being delivered within 6 to 36 hours from the shipping date via their FragBuy courier service. This service includes text updates and a photo confirmation of the delivery at your location, ensuring a transparent and trustworthy FragBuyExperience.
For those in Ontario, Quebec, and the Atlantic provinces, Fragrance USA offers delivery within 1 to 6 business days, with rates starting at $9.95. Meanwhile, customers in the western provinces, including Manitoba, Saskatchewan, Alberta, and British Columbia, can expect their orders to arrive within 6 to 9 business days, with rates starting at $12.95.
Additionally, Fragrance USA provides free shipping for customers who purchase 5 items or more, making it even more convenient and affordable to shop with them.
When it comes to shipping times, Fragrance USA typically ships orders within 1 to 3 business days, although there may be delays due to the COVID-19 pandemic. Once your order has been shipped, you will receive an email confirmation with full tracking information, so you can easily follow the progress of your delivery.
For customers in the United States, Fragrance USA offers duty-free shipping within 2 to 5 business days via Fedex Home Delivery. Please note that shipments to the USA need to clear customs, and tracking scans will go live within 48 hours of receiving your tracking information.
Overall, Fragrance USA prioritizes customer satisfaction and strives to provide a positive shopping experience, from the moment you place your order to the timely delivery of your fragrances.
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Frequently asked questions
According to a review on Scamadviser, the site is "very likely not a scam but legit and reliable". The website has received mainly positive reviews and has a high trust rating. However, it is always good to exercise caution when shopping online.
Customers have reported a mix of positive and negative experiences with fragranceusa.com. Some have praised the website for its great prices, fast shipping, and seamless customer support, while others have complained about non-delivery of items, lack of response from customer service, and issues with refunds.
While the website has a high trust rating, it is important to note that it offers expensive brands at a discount, which could be a red flag. The owner of the website is also using a service to hide their identity, which makes it difficult to identify the real owner.
Yes, there are other websites that offer similar services, such as FragranceNet.com, which has a wide selection of perfumes and beauty products at affordable prices. However, it is always a good idea to research and read reviews of any website before making a purchase.
