Updating The Pura App: A Step-By-Step Guide

The Pura app allows users to control, customise and personalise their fragrance experience from their phones. Users can control the intensity of the scent, diffusion time, ambient light colours, and access an optional away mode. However, some users have reported issues with the app, such as connectivity problems and a reduction in the number of customisation options after an update. To fix these issues, Pura recommends updating the app to the latest version.

Troubleshooting Pura app updates

If you're having issues updating your Pura app, there are several steps you can take to troubleshoot the problem.

First, check that your device's operating system is compatible with the Pura app. The app requires iOS 16.0 or later for Apple devices, and it appears that the Android app is also compatible with most recent devices.

If your device is compatible, the next step is to ensure that you have a stable internet connection. Updates may fail if your connection is unstable or too slow. Try connecting to a different network or restarting your router if you're experiencing connectivity issues.

Another common issue is insufficient storage space on your device. Before updating, delete any unnecessary files or apps to free up space. You can also try restarting your device, as this can clear temporary files and create more available storage.

If you're still unable to update the Pura app, there may be an issue with the app store you're using. Try updating the app store itself first, then attempt to update Pura again. If the issue persists, you may need to uninstall and reinstall the Pura app, ensuring you download the latest version.

In some cases, issues with app updates can be caused by bugs or glitches in the operating system. Keeping your device's software up to date can help prevent these issues. Check for any available system updates and install them if necessary.

If none of these steps resolve the problem, you can reach out to Pura's customer support for further assistance. They can be contacted via email at support@pura.com, and they also have a Help Center on their website with additional troubleshooting information.

Diffuser offline error messages

If you're encountering "Diffuser Offline" error messages or your diffuser is flashing red and green, there are several potential reasons and fixes. Firstly, ensure that your Pura app is updated to the latest version, as errors and connectivity issues are often caused by outdated app versions.

If your Pura diffuser won't connect to your Wi-Fi, check your Wi-Fi network settings. Pura diffusers are incompatible with Wi-Fi settings that require Mac address authentication, a username, or additional security features. If you have any of these settings, consult your Wi-Fi network provider to make the necessary changes for your diffuser.

In some cases, the issue may be related to power. Ensure that your diffuser is plugged into an active power outlet. If the outlet is not receiving power, try moving the diffuser to another outlet and press the reset button.

If you're still encountering issues, check for any available updates for the Pura app and ensure you have the latest version installed. This can help resolve any bugs or compatibility issues.

If you continue to experience problems with your Pura diffuser, you can reach out to Pura's customer support for further assistance. They can guide you through additional troubleshooting steps or offer other solutions to resolve the "Diffuser Offline" error messages.

Controlling scent intensity

The Pura app allows you to control the intensity of your scent experience. You can adjust the power level of the scent to suit your preferences, whether you like strong or subtle fragrances. The intensity settings range from "subtle", "medium", or "strong". You can also adjust the settings to be stronger or weaker, depending on your preference.

The intensity settings are designed to cater to different-sized rooms. For example, the "strong" setting is recommended for large rooms, while the "medium" setting is more suitable for bedrooms. The "subtle" setting may be preferred for those who are sensitive to strong scents or for smaller spaces.

In addition to the intensity settings, the Pura app also offers custom schedules and timers, allowing you to set specific diffusion times for your fragrances. This feature helps to conserve fragrance, as you can schedule the diffuser to run only when you are home. The app also notifies you when it's time to replace your fragrance vials, based on your usage and intensity settings.

The ability to control fragrance intensity is a key selling point for Pura, as it empowers users to get the desired fragrance experience tailored to their preferences and needs. With the app, you can easily adjust the settings to create the perfect ambiance in your space.

Syncing Pura devices with the app

To sync your Pura devices with the app, you will need:

• A Pura smart fragrance diffuser
• A phone that will connect to the diffuser via Bluetooth
• A high-speed home internet connection with a 2.4GHz WiFi network (5 GHz is not supported)

Once you have downloaded the Pura app on your smartphone, follow these steps:

• Create an account and begin the onboarding sequence.
• Scan the QR code on the back of your device and then plug it in.
• Allow the app to connect to Bluetooth and Wi-Fi. Ensure Bluetooth is turned on.
• Scan the QR codes of your selected fragrances and insert them into the correct bays, making sure to unscrew the lids and that they double-click into the device.
• On the app, select the room the device is located in.
• Review and select "Finish".

Now your Pura device should be synced with the app, and you can control and customise your fragrance experience from your phone.

Downloading the Pura app

The Pura app is available for download on the App Store and Google Play. You can also download the app by scanning the QR code provided on the Pura website or Reddit page.

Once you have downloaded the app, you can set up your Pura device by plugging in your diffuser and following the in-app instructions. The app will allow you to control and customise your fragrance experience, including the scent intensity, diffusion time, ambient light colours, and an optional away mode.

It is important to keep your Pura app updated to the latest version to ensure a smooth experience and avoid errors and connectivity issues. Updates can be found in the App Store or Google Play, depending on your device.

The Pura app has received generally positive reviews, with users praising the ease of use, effective diffusers, and responsive customer support. However, some users have experienced issues with updates, including changes to the intensity level options and sync problems.

Frequently asked questions