Fragracebuy.Ca Legitimacy: Is It A Reliable Site?

Fragrancebuy.ca is an online retailer of fragrances, including designer and niche perfumes. The company has been in the wholesale business for over two decades and launched its online division in 2013. It promises customers warehouse sale pricing from the comfort of their homes, with a focus on providing dynamic and customer-driven services. But is it legit?

Reviews on Trustpilot, Sitejabber, and various forums suggest that Fragrancebuy is a legitimate business. Customers generally praise the company for its competitive prices, fast delivery, and excellent customer service. Many reviewers specifically mention that the fragrances they received were authentic and packaged securely. However, there are also a few negative reviews, with some customers reporting issues with shipping delays, product quality, and customer support.

Overall, Fragrancebuy.ca appears to be a legitimate website for purchasing fragrances, with a majority of positive reviews indicating customer satisfaction.

Is Fragrancebuy.ca trustworthy?

Fragrancebuy.ca is an online warehouse sale for brand-name fragrances based in Canada. They have been in the wholesale business for over two decades and launched their online division in 2013. The company claims to offer 100% authentic fragrances at bargain prices, providing customers with the comfort of a warehouse sale at home.

Reviews for Fragrancebuy.ca are mostly positive, with many customers reporting great experiences with the company. The company has a rating of 4.8 stars out of 6,109 reviews on Sitejabber, with reviewers highlighting their excellent customer service, great prices, and fast delivery. Similarly, on Trustpilot, Fragrancebuy Canada has received numerous positive testimonials, with some customers praising their quick delivery, secure packaging, and responsiveness to queries.

However, there are also a few negative reviews, with some customers reporting issues with shipping delays, products not being in stock, and discrepancies in discount applications. Additionally, one customer questioned the authenticity of a Creed Aventus fragrance they purchased, noting differences in packaging and perfume levels compared to a bottle bought from a high-end retailer.

Overall, Fragrancebuy.ca appears to be a mostly trustworthy site for purchasing fragrances. The majority of customers have reported positive experiences, with prompt deliveries, secure packaging, and responsive customer service. However, as with any online purchase, it is always a good idea to exercise caution and do your own research before placing an order.

What are Fragrancebuy.ca's shipping policies?

Fragrancebuy.ca offers free shipping when you buy five or more items. The company also offers free shipping for group buying (five or more items) for both the USA and Canada via Fedex/UPS only.

Fragrancebuy.ca has partnerships with Fedex, UPS, and Canada Post, allowing customers to choose their preferred carrier at checkout. The company also offers FragBuy Care Insurance for $0.99 CAD, which covers any damage, loss, or theft of the order.

• Toronto and GTA: from $9.95, delivered within 6 hours to 36 hours from the shipping date via FragBuy courier.
• Ontario: from $9.95, delivered within 1-5 business days from the shipping date via Fedex and UPS (Canada Post may differ).
• Quebec: from $10.95, delivered within 1-6 business days from the shipping date via Fedex and UPS (Canada Post may differ).
• Newfoundland/Nova Scotia/PEI: from $12.95, delivered within 5-9 business days from the shipping date via Fedex and UPS (Canada Post may differ).
• New Brunswick/Manitoba/Saskatchewan/Alberta/BC: from $12.95, delivered within 6-9 business days from the shipping date, excluding rural areas via Fedex (Canada Post may differ).
• NT/NU/Yukon: $17.95, delivered within 14 business days via Canada Post.
• USA (all states): $14.95 CAD (~$11.59 USD), delivered duty/tax-free within 2-5 business days via Fedex Home Delivery. Please note that shipments to the USA need to clear customs, and tracking scans will go live within 48 hours after providing the tracking information. Fragrancebuy.ca does not ship to PO Boxes, APO addresses, Guam, Puerto Rico, Hawaii, or Alaska at this time.

Please note that rural locations may require extra time for delivery, and all Canadian rural addresses and PO Box addresses will be auto-shipped via Canada Post to optimize travel time, regardless of the carrier selected at checkout.

What is the Fragrancebuy.ca returns policy?

Fragrancebuy.ca offers a 14-day return policy from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in the same condition as when it was received. Exchanges are only granted for identical products that were purchased directly from FragranceBuy and are in their original packaging with unmodified contents.

Customers are responsible for shipping costs for returns, and USA returns incur an additional $7 international border processing fee for brokerage and return handling. To initiate a return, customers must email FragranceBuy at service@fragrancebuy.ca for instructions and the return address.

There are certain situations where only partial refunds are granted. Any item returned that is not in its original condition, is damaged, or is missing parts for reasons not due to FragranceBuy's error will be subject to a 20% restocking fee. If an item is returned more than 14 days after delivery, it will not be refunded. In the case of failed delivery attempts, the item will be refunded less the shipping cost and a 20% restocking fee, with an additional $7 fee for USA customers.

All returns must be arranged through customer service and require a FragranceBuy-issued RMA number. Once the return is received and inspected, FragranceBuy will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the customer's original payment method.

Is Fragrancebuy.ca a Canadian company?

Yes, Fragrancebuy.ca is a Canadian company. It is an online fragrance retailer that was founded in 2013 and is based in Toronto, Ontario, Canada. The company has a background in business and a Bachelor's degree from the University of Toronto. Fragrancebuy.ca offers discounted designer and niche fragrances to fragrance enthusiasts through an online shopping experience. They have become one of the most dynamic and customer-driven companies in Canada and are known for their professionalism.

Fragrancebuy.ca has a wide selection of fragrances at low prices and provides fast shipping. They also offer a loyalty program and fun events for customers, such as a virtual Easter egg hunt challenge. The company has received many positive reviews for their great customer service, prices, products, and shipping.

In addition to their online store, Fragrancebuy.ca also has a physical warehouse in Canada and has been wholesaling to Canadian boutiques for over two decades. They are committed to providing customers with an optimal, comfortable, and excellent shopping experience, both during the purchase and after.

How does Fragrancebuy.ca source its products?

Fragrancebuy.ca is Canada's online warehouse sale for brand name fragrances. The company has been wholesaling to Canadian boutiques for over 20 years, but its online division was born in 2013. Fragrancebuy.ca is committed to providing customers with warehouse sale pricing from the comfort of their homes.

The company sources its products from authorized distributors and other resellers through legitimate channels of trade. They do not purchase their products directly from brand owners or manufacturers. However, they guarantee that all their products are 100% authentic, and they take full quality control over their internal supply chain.

Fragrancebuy.ca offers significant benefits to its customers, including no duties, no brokerage fees, no customs surprises on delivery, and fully insured orders through FragBuy Care Insurance. They also actively carry the inventory they sell in-house, ensuring that everything is physically in stock and ready to ship.

The company has a 14-day refund policy and a worry-free authenticity guarantee. They invite customers to visit their Facebook community, read reviews, and join online forums and discussion groups to learn more about their service and the originality of their products.

Frequently asked questions