Seamus Hammond
Fragrance Revival is a website that claims to recreate discontinued fragrances. However, there are several concerns about its legitimacy. The website has received numerous negative reviews, with customers complaining that the fragrances they received did not resemble the original scents they ordered. There are also allegations that Fragrance Revival is a rebranded version of Scent Matchers, a company with mostly negative reviews, and that both companies operate out of the same locations. Fragrance Revival has also been accused of violating intellectual property rights and disregarding consumer safety and product quality by lacking transparency regarding fragrance allergens and proper maceration processes.
| Characteristics | Values |
|---|---|
| Customer experience | Mixed reviews, with some positive feedback on Yelp for ScentMatchers, but mostly negative reviews on Trustpilot for Fragrance Revival |
| Authenticity | Fragrance Revival has been accused of selling knock-offs and dupes of original fragrances, including those of Filigree & Shadow |
| Transparency | Lack of transparency regarding fragrance allergens and disregard for proper maceration processes |
| Customer service | Some customers have reported issues with customer service, including difficulty in obtaining refunds and lack of response to inquiries |
| Shipping time | Varies, with some customers reporting longer wait times than expected |
| Price | $64.99 with an original listed price of $85 |
| Business operation | Fragrance Revival and ScentMatchers are operated by the same company |
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What You'll Learn
- Fragrance Revival is a rebranded version of Scent Matchers
- The company has poor reviews on Trustpilot
- Fragrance Revival has been accused of violating intellectual property rights
- The company has been criticised for its customer service
- Fragrance Revival offers refunds if customers are not satisfied with their purchase
Fragrance Revival is a rebranded version of Scent Matchers
Fragrance Revival is a legitimate business that recruits discontinued fragrances. However, it has received poor reviews from customers who claim that the fragrances they received were not similar to the original scents. Fragrance Revival is an offshoot of Scent Matchers, a company that has been in business for over 10 years.
Scent Matchers, the parent company of Fragrance Revival, specialises in creating scents that are nearly identical to discontinued perfumes or colognes. While Scent Matchers has been operational for over a decade, Fragrance Revival was launched to implement fresh ideas on a more updated and modern website. The companies share the same business model, offering instant refunds to dissatisfied customers.
Both companies have received mixed reviews. While some customers have praised Scent Matchers for successfully recreating discontinued fragrances, others have complained about changes in the colour and scent of their products. Fragrance Revival has also received criticism for selling fragrances that smell nothing like the originals.
In addition to customer complaints about the accuracy of the fragrances, there have been concerns about potential intellectual property rights violations. Fragrance Revival has been accused of exploiting brand names and fragrance titles without consent, which is a clear violation of intellectual property rights.
Overall, while Fragrance Revival and Scent Matchers offer a unique service by recreating discontinued fragrances, there are mixed reviews about the accuracy and quality of their products, as well as concerns about intellectual property rights and customer safety.
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The company has poor reviews on Trustpilot
Fragrance Revival is a website that offers recreations of discontinued fragrances. The company has received poor reviews on Trustpilot, with a rating of 2.1/5 stars. Several customers have complained that the fragrances they received from Fragrance Revival smelled nothing like the originals, with some describing the scents as "terrible" and "nauseating". There have also been issues with customer service, with some reviewers stating that they had difficulty obtaining refunds or replacements.
One customer reported that the fragrance they received from Fragrance Revival was supposed to be a dupe of a particular perfume but that it smelled nothing like the original. They also noted that the fragrance dried sticky and caused their hair to harden. Another customer had a similar experience, stating that the fragrance they received was not a close match to the one they had ordered and that it had a strong ethanol and alcohol scent.
In addition to the issues with fragrance accuracy, some customers have raised concerns about the company's business practices. One reviewer on Trustpilot claimed that Fragrance Revival shipped the wrong product and did not acknowledge the mistake. This review also mentioned that the company did not answer phone calls or emails regarding the issue. Another reviewer expressed frustration with the company's return policy, stating that dealing with customer service was a "nightmare".
Fragrance Revival has also been accused of intellectual property violations by the founder of Filigree & Shadow, a fragrance company that creates original and authentic perfumes. The founder of Filigree & Shadow discovered that Fragrance Revival was selling knockoffs of their fragrances, including personal creations dedicated to their late mother and fragrances crafted to support various social causes. This incident prompted the founder to address the issue of Fragrance Revival's exploitation of their brand name and fragrance titles without consent, emphasizing the importance of upholding intellectual property rights, consumer safety, and product quality.
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Fragrance Revival has been accused of violating intellectual property rights
Fragrance Revival has listed numerous fragrances from Filigree & Shadow with the label "Filigree & Shadow Type," indicating their intention to mimic the original creations. This exploitation of brand names and fragrance titles is a clear violation of intellectual property rights, as stated by the founder of Filigree & Shadow.
In addition to the intellectual property concerns, Fragrance Revival has also received criticism for its lack of transparency regarding fragrance allergens and their disregard for proper maceration processes. This raises serious concerns for consumer safety and product quality. On the other hand, Filigree & Shadow upholds stringent standards of authenticity, transparency, and sustainability by disclosing the composition of their fragrances and listing all fragrance allergens. They also adhere to FDA regulations for cosmetics.
Fragrance Revival operates similarly to another company called Scent Matchers, which has been described as its "sister company." Customers have reported ordering from one company and receiving a product from the other, indicating that they may be operated by the same entity. Scent Matchers has been in business since at least 2014 and is BBB Accredited. However, reviews for both companies are mostly negative, with customers complaining about long shipping times, poor customer service, and fragrances that do not match the original scent.
While Fragrance Revival offers a money-back guarantee if customers are not satisfied with the fragrance, some reviews mention difficulties in obtaining refunds and issues with customer service. The company also states that they will continue to redo the scent until they get it right, but this requires the customer to provide a sample of the original scent, which some reviewers have found frustrating. Overall, the accusations of intellectual property rights violations against Fragrance Revival, coupled with customer complaints about the quality of their products, raise concerns about the legitimacy of the company.
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The company has been criticised for its customer service
Fragrance Revival has been criticised for its poor customer service. The company has a rating of 2.1/5 on Trustpilot, with many customers complaining that the fragrances they received were not similar to the original scents they ordered. Some reviews claim that the fragrances were "nothing like the original" and that they were "terrible", smelling like "cheap roses and something nutty", "sweet insect spray", "hairspray", and "funeral home".
Customers have also reported issues with the company's customer service, stating that Fragrance Revival did not respond to their emails, phone calls, or messages regarding refunds or issues with their orders. One customer noted that they were unable to get a refund for a fragrance that smelled nothing like the original, despite the company's money-back guarantee. Another customer mentioned that dealing with customer service was a "nightmare".
In addition to the issues with fragrance accuracy and customer service, Fragrance Revival has also been accused of intellectual property rights violations by Filigree & Shadow, a fragrance company based in Seattle. Fragrance Revival was found to be selling knockoffs of Filigree & Shadow's fragrances, including personal fragrances with sentimental value and fragrances crafted to support various social causes. This has led to concerns about the company's ethics and business practices.
While some customers have expressed satisfaction with their purchases, the majority of reviews highlight issues with the accuracy of the fragrances, long delivery times, and poor customer service. Fragrance Revival's website does include a disclaimer stating that they cannot guarantee that their fragrances will smell like the originals, but this has not prevented widespread criticism and disappointment from customers.
Overall, the company's poor ratings and numerous complaints about their customer service and product quality suggest that customers should proceed with caution when considering purchasing from Fragrance Revival.
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Fragrance Revival offers refunds if customers are not satisfied with their purchase
Fragrance Revival is a website that offers customers the chance to buy discontinued fragrances. The website has a library of over 2000 discontinued fragrances that have been remade so that customers can purchase them again. The company claims to use 22% perfume oil in their fragrances, along with other ingredients. However, they have been criticized for their lack of transparency regarding fragrance allergens and their disregard for proper maceration processes.
However, some customers have reported difficulties in obtaining refunds from Fragrance Revival. There are reviews claiming that dealing with their customer service was a "nightmare." Some customers have also expressed concerns about the quality and authenticity of the fragrances they received, with some believing that the company sells fake perfumes.
Fragrance Revival has been accused of being a "dupe website" or a knockoff company by some customers. The company has been criticized for recreating discontinued fragrances and selling them under similar labels and at discounted prices. Fragrance Revival has also been linked to another company called Scent Matchers, with some customers believing that they are essentially the same company operating under two different names.
Overall, while Fragrance Revival does offer refunds and claims to provide an ethical service, there are mixed reviews regarding the effectiveness of their refund policy and the legitimacy of their business practices.
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Frequently asked questions
Fragrance Revival is a website that sells knock-off fragrances. While they claim to use 22% perfume oil, they lack transparency about fragrance allergens and disregard proper maceration processes, raising concerns for consumer safety and product quality.
Fragrance Revival is believed to be a rebranded version of Scent Matchers. Both companies have the same bottles, similar labels, identical fragrances, and prices. ScentMatchers is a BBB-accredited business.
Fragrance Revival has received poor reviews, with a 2.1/5 rating on Trustpilot. Many customers complain that the fragrances they received did not match the original scent, while others have had issues with customer service and long shipping times.
Fragrance Revival has offered refunds to some customers who have posted negative reviews about their products on social media. However, others have reported difficulties in getting a response from the company regarding refunds and customer service inquiries.
Fragrance Revival offers refunds if customers are not satisfied with the fragrance. However, their website states that customers need to provide a sample of the original scent for them to replicate it, which has been criticised by buyers.
