Returning Fragrance To Ulta: What's The Policy?

Ulta Beauty is known for its customer-friendly policies, and this includes its policy on returning fragrances. Ulta allows returns on opened perfumes under certain conditions. You have 60 days from the purchase date to return a perfume, and it should be in a gently used condition. This means it shouldn't be significantly depleted. You'll need to present your original receipt or order confirmation for the return. Individual stores might have slightly different interpretations of the return policy, and you may have a smoother return process if the reason for returning is a product issue. Returning multiple opened perfumes might raise questions and could affect your return eligibility.

Ulta's return policy

Ulta Beauty is known for its customer-friendly policies, and this includes its return policy for perfumes and fragrances. The company allows returns on opened perfumes under certain conditions.

Return Window

You have 60 days from the purchase date to return a perfume, whether opened or unopened.

Condition of the Product

The perfume should be gently used, meaning it shouldn't be significantly depleted.

Proof of Purchase

You will need to present your original receipt or order confirmation for the return. If you don't have a receipt, Ulta can look up your purchase using your loyalty account or the credit/debit card used.

Other Factors Affecting Your Return

• Store policy: Individual Ulta stores might have slightly different interpretations of the return policy.
• Reason for return: If you're returning due to a product issue, your return process will likely be smoother.
• Quantity returned: Returning multiple opened perfumes might raise questions and could affect your return eligibility.

Tips for a Successful Return

• Keep the original packaging: Retaining the original box and packaging can streamline the return process.
• Be clear and polite: Explain your reason for returning the perfume calmly and clearly to the Ulta representative.
• Check Ulta's website: For the most accurate and up-to-date information, visit the Ulta Beauty website.

Other Return Policy Details

• Returns must be accompanied by all original components.
• If you are unable to return the product with its receipt and the original purchase price cannot be verified, your refund will be in the form of an in-store credit for the lowest selling price at which the product was sold by Ulta Beauty in the 90 days preceding the return.
• Guests will be asked to provide a valid government-issued ID (e.g. driver's license, state or military ID).
• Returns with a gift receipt can be exchanged for a different product or an in-store credit.
• Ulta Beauty reserves the right to limit returns if there is reason to suspect misuse of the policy, such as excessive returns, reseller activity, or fraud.
• Items purchased from other retailers, dealers or resellers, and not directly from Ulta Beauty, are not eligible for return, refund, or exchange, including Ulta Beauty at Target.
• Purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at an Ulta Beauty at Target location.
• Single-use coupons used on your original purchase cannot be returned.
• Gift cards cannot be returned in exchange for cash.
• A full refund will be issued on a return that included a free product or gift, providing the return is within 60 days of the original purchase.
• Refunds are typically processed within a few days but may take longer to appear on your account, depending on your bank.

Please note that Ulta Beauty does not resell used, damaged, or expired products. All returned products that don't meet their standards are properly disposed of.

Proof of purchase

For online purchases, it is recommended to include the original order confirmation email or packing slip, as well as all original packaging materials. You can also sign into your Ulta account to retrieve your order information.

For in-store purchases, simply bring the product you wish to return to any Ulta store, along with your proof of purchase, and an associate will assist you.

It is worth noting that Ulta reserves the right to require a government-issued physical ID and phone number or email for any returns. Additionally, Ulta may limit returns if there is a reason to suspect misuse of their policy, such as excessive returns, reseller activity, or fraud.

Returning opened fragrances

To ensure a successful return, it is important to follow these guidelines:

• Return Window: You generally have 60 days from the purchase date to return an opened fragrance.
• Condition of the Product: The fragrance should be in a gently used condition and should not be significantly depleted.
• Proof of Purchase: You will need to present your original receipt or order confirmation for the return. If you don't have the receipt, Ulta can look up your purchase using your loyalty account or the credit/debit card used.
• Original Packaging: Retaining the original box and packaging can streamline the return process.
• Reason for Return: Returning a product due to a legitimate issue will likely result in a smoother return process.
• Quantity Returned: Returning multiple opened fragrances might raise questions and could affect your return eligibility.
• Store Policy: Different Ulta stores might have slightly different interpretations of the return policy.

It is worth noting that Ulta does not resell used, damaged, or expired products. All returned products that don't meet their standards are properly disposed of. Additionally, fragrances are considered hazardous materials and must be shipped according to USDOT regulations.

Returning without a receipt

Returning a product without a receipt can be a little tricky, but it's not impossible. Here are some tips to increase your chances of a successful return:

• Provide Valid Identification: When returning an item without a receipt, you will need to present a valid government-issued ID, such as a driver's license or state ID. This helps the store associate verify your identity and process the return.
• Know the Product Details: It is essential to have detailed information about the product you wish to return, including the name, brand, and approximate purchase date. This information will assist the associate in locating the product in their system and initiating the return process.
• Return to the Original Store: If you have lost the physical receipt, returning to the same store where you made the purchase can improve your chances of a successful return. The store may have a record of your transaction, especially if you are a loyal customer or have made the purchase using a credit/debit card.
• Be Patient and Polite: Remember to be patient and polite when interacting with Ulta Beauty associates. They are working within company policies and will do their best to assist you. Express your reason for returning the product calmly and clearly, and they will guide you through the process.
• Understand the Refund Options: Without a receipt, your refund may be issued as store credit or at the current selling price of the product. This is because the store needs to verify the original purchase price. Be prepared for these possibilities, and feel free to inquire about the specific refund options available to you.
• Provide Alternative Proof of Purchase: If you don't have the physical receipt, there are other ways to prove your purchase. You can use delivery and shipping confirmation emails, your Ulta Beauty account information, or even credit card statements that show the transaction. These alternatives can help the store verify your purchase and process the return.

Refunds

Ulta Beauty is known for its customer-friendly policies, and this includes its return policy for fragrances. The company allows returns on opened perfumes under certain conditions.

Return Window

You have 60 days from the purchase date to return a perfume, whether opened or unopened.

Condition of the Product

The perfume should be in a gently used condition, meaning it shouldn't be significantly depleted.

Proof of Purchase

You will need to present your original receipt or order confirmation for the return. If you don't have the receipt, Ulta can look up your purchase using your loyalty account or the credit/debit card used.

Store Policy

Individual Ulta stores might have slightly different interpretations of the return policy, so it is always good to check with the store you plan to return to.

Reason for Return

If you are returning due to a product issue, you are more likely to have a smooth return process.

Quantity Returned

Returning multiple opened perfumes might raise questions and could affect your return eligibility.

Tips for a Successful Return

Retain the original packaging if possible, as this can streamline the return process. Be clear and polite when explaining your reason for returning the perfume to the Ulta representative.

After processing the return, Ulta will issue a refund to the original payment method. Refunds can take a few days to appear in your account. If you paid with a store gift card, your refund will be issued as an Ulta Beauty gift card.

Non-refundable Items

Opened or used products, gift cards, and special order items cannot be returned.

Extended Holiday Return Policy

Items purchased at Ulta stores or on Ulta.com between November 1, 2024, and December 31, 2024, are eligible for return until January 31, 2025, with an extended timeframe for receiving merchandise credits for returns made in-store or online.

Frequently asked questions