Antonio Mcgowan
Fragrance Nevaeh is an online store that offers fragrances, skincare, and beauty products. The company claims to provide 100% authentic products and has an anti-counterfeit policy in place. They also offer free shipping on orders over $100 in the US and have an extensive selection of products for every taste. There are some positive reviews for the company, with customers praising the quality of the products, fast shipping, and good customer service. However, there is also a negative review highlighting issues with receiving a refund for an order that was not delivered.
| Characteristics | Values |
|---|---|
| Customer Reviews | Positive reviews include: Superb business, smells amazing, great service and awesome packaging, definitely a customer for life, nice fragrance, shipped fast, lovely smell, beautiful scent, great decanter/discounter, will be buying again, amazing scent, loved the packaging, good shipping time, great scent, fast shipping, got a personalized note, 10/10, smells like a high class seafood restaurant, great scent, smells like old money, nice scent, will continue to get my business, came in great condition, smells amazing, perfect condition, got a nice letter, Fragrance Nevaeh always delivers |
| Negative reviews include: They aren't trusted at all from my experience, I was asked to pay a fee of £55 to get it shipped to me, I was told that if I can't pay the amount and the package returns back to them I would get a refund, the package then returned to them and they received it, I have then emailed them twice requesting a refund and I still have no response from them, so in conclusion they aren't trusted at all from my experience | |
| Trustworthiness | Fragrance Nevaeh claims to be deeply committed to providing 100% authentic products, and maintains that they are trustworthy and reliable. They also claim to have an extensive selection of products for every taste. |
| Payment Methods | Zelle |
What You'll Learn
Fragrance Nevaeh's authenticity promise
Our Commitment to You
At Fragrance-Nevaeh.com, we understand that your trust is paramount. That's why we are dedicated to delivering 100% authentic products of the highest quality, with a promise of satisfaction. Our customers are at the heart of what we do, and we strive to bring you genuine, unaltered fragrances, skincare, and beauty products, just as the brand intended.
Our Anti-Counterfeit Measures
We have a strict policy against supplying counterfeit merchandise. Every item is carefully examined and audited by our expert personnel, sourced only from trusted distributors and suppliers. We perform quality checks at shipment arrival and maintain the same scrutiny during customer shipments. Our goal is to ensure that every product you receive is authentic and meets our high standards.
Fresh Inventory and Batch Variability
Due to high customer demand, we maintain a fresh inventory of all our products, emphasising the most up-to-date batches. We understand that fragrances can vary from batch to batch and region to region, as manufacturers change their ingredients. While we cannot control the production process, we are committed to ensuring item authenticity, even with slight variations.
Customer-Centric Approach
We pride ourselves on our customer-focused pledge, guaranteeing your absolute satisfaction. Our dedicated team is more than just assistance; they are fragrance concierges, guiding you to your ideal scent. We offer premium quality at competitive rates, making luxury accessible to all. With our extensive selections, you can explore diverse products tailored to your unique tastes, ensuring the perfect fragrance for every occasion.
Customer Testimonials
Our happy customers speak for us. With over 40,000 orders and counting, we have received numerous positive reviews, praising our superb business, great scents, and fast shipping. Some customers have even called us "the best in the business".
Trust is the foundation of our business, and we are committed to delivering on our authenticity promise. Shop with confidence at Fragrance-Nevaeh.com, knowing that we stand behind the quality and authenticity of every product we offer.
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Customer reviews
Fragrance Nevaeh also has a number of positive reviews on their website. One customer mentions that the store has "superb business" and that they love the scent of their purchase. Another customer mentions that they love the scent of their purchase and that they will continue to give the store their business.
However, there is one negative review on Reddit, where a customer mentions that they had to pay an additional fee for shipping and were not refunded when their package was returned to the company. The customer also mentions that they have not received a response to their emails requesting a refund.
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Shipping and payment concerns
Fragrance Nevaeh offers free shipping on domestic orders over $100, with a flat rate of $4.99 for ground shipping on orders under $99. They also offer premium shipping for a flat rate of $7. While they strive to process and dispatch orders within 1-3 business days, they are not responsible for any shipping carrier delays.
The company provides detailed tracking information, allowing customers to stay updated on the status of their packages. However, Fragrance Nevaeh is not liable for non-delivery due to incorrect address information provided by the customer.
In terms of payment, Fragrance Nevaeh accepts various methods, including Zelle. All orders are subject to payment verification, and unresolved payment issues may result in delays or cancellations. The company prioritises secure transactions, utilising industry-standard encryption and security measures to protect customer payment information.
Fragrance Nevaeh also offers shipping protection, which customers can opt for at checkout. This protects against damage, loss, or theft during transit. If shipping protection is not selected, the company will not be held liable for any issues that may arise.
For international orders, customers are responsible for customs fees, taxes, and additional shipping charges. It's important to note that Fragrance Nevaeh has a strict no-return policy for international orders, so these are considered final sale items.
The company has a customer support team that can address any questions or concerns regarding shipping and payment.
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Return and refund policy
Fragrance-Nevaeh.com offers a return and refund policy to ensure customer satisfaction. Here are the key points regarding their return and refund process:
Domestic Orders
For domestic orders, Fragrance-Nevaeh.com provides free USPS Ground Shipping for orders totalling $100 and above. If you receive a product that is damaged or flawed, you must contact their customer service within 3 days of receipt by emailing customercare@fragrance-nevaeh.com. Provide the order number, items, and quantities damaged/short-shipped, as well as photos of the shipping box and damaged product(s).
International Orders
Fragrance-Nevaeh.com has a strict no-return policy for international orders. International orders are considered final sale items. However, if an item arrives damaged or broken, customers are advised to contact them immediately.
Order Status Updates
You can check the status of your order at any time by logging into your account on Fragrance-Nevaeh.com. They also send email updates at each stage of the process, including order confirmation and shipping confirmation.
Undelivered, Unclaimed, or Refused Packages
For redelivery and returns, customers are responsible for shipping and handling fees unless the issue arises from a company or carrier error. The original shipping cost remains unchanged for undelivered, unclaimed, refused, or returned packages unless the mistake is made by the company.
Backorders and Out-of-Stock Items
In the rare event that an item is out of stock, Fragrance-Nevaeh.com will notify you as soon as possible. You have the option to wait for the item to be restocked, substitute it with a similar product, or cancel the item for a full refund.
Pre-orders and Cancellations
Fragrance-Nevaeh.com provides estimated dates of fulfilment for pre-orderable items. A 5% cancellation fee is charged for any pre-order cancellations. If there is an excessive delay in fulfilment, Fragrance-Nevaeh.com will work with customers to find a mutually acceptable outcome.
Shipping Carrier Delays
While Fragrance-Nevaeh.com partners with reputable shipping carriers, they are not responsible for any delays that may occur during transit, including delays due to weather conditions, natural disasters, customs processing, or other unforeseen circumstances.
Lost or Stolen Packages
Fragrance-Nevaeh.com is not responsible for lost or stolen packages once they are marked as delivered. Customers are advised to contact the shipping carrier directly and check with neighbours and local postal services.
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Product quality and variety
Fragrance-Nevaeh.com offers a wide range of perfumes and colognes, including well-known brands such as Initio Parfums Prives, Maison Francis Kurkdjian, and Parfums de Marly Paris. They also offer skincare and beauty products. The website provides detailed descriptions of each product, including the size and price, and some products are available for pre-order.
The company has a strict anti-counterfeit policy and only sources products from trusted distributors and suppliers. Each item is carefully examined and audited by their expert personnel, and they perform quality checks at the time of shipment arrival and during customer shipments. Fragrance Nevaeh aims to provide customers with authentic, unaltered products, and they emphasise keeping their inventory up-to-date with the most recent batches. However, they do note that fragrances can vary from batch to batch and region to region due to manufacturers' annual ingredient changes.
Customer reviews on the Fragrance Nevaeh website are generally positive, with many praising the company for their fast shipping, competitive prices, and high-quality products. Some customers have expressed satisfaction with the secure packaging, handwritten notes, and personalised customer service. However, there is one negative review mentioning issues with receiving a refund for an order that was not delivered.
Overall, Fragrance Nevaeh appears to offer a diverse range of products, with a focus on providing authentic and premium fragrances, skincare, and beauty items. Their commitment to quality assurance and customer satisfaction is highlighted, although there may be slight variations in fragrances due to factors beyond their control.
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Frequently asked questions
Yes, Fragrance Nevaeh is a legitimate business that was established in February 2023. They have an extensive range of products and over 40,000 orders.
Fragrance Nevaeh promises to deliver 100% authentic products that are genuine and unaltered. They have a strict anti-counterfeit policy and only source products from trusted distributors and suppliers. Every item is carefully examined and audited by their expert personnel.
Fragrance Nevaeh has received many positive reviews from customers who praise their fast shipping, great packaging, and competitive prices. Some customers have expressed concerns about shipping issues and refunds, but overall, the business seems to be well-regarded.
