Anisha Riggs
Fragrancebuy.ca is an online fragrance store based in Canada. The website offers a wide range of designer and niche perfumes and colognes at discounted prices. With ratings of 4.7 out of 5 on Trustpilot and generally positive reviews on Sitejabber, Fragrancebuy appears to be a legitimate and reliable option for purchasing fragrances online. However, some customers have expressed concerns about potential issues with customs when ordering from outside Canada and unexpected additional charges.
| Characteristics | Values |
|---|---|
| Customer Reviews | Rated "Excellent" with 4.7/5 on Trustpilot from 16,756 to 17,076 customers |
| Customer Service | Quick and responsive |
| Products | Authentic, 100% real, well-priced, extensive collection of designer and niche perfumes |
| Shipping | Fast, reliable, well-packaged |
| Website | Easy ordering experience |
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What You'll Learn
Fragrancebuy.ca's Trustpilot rating
Fragrancebuy.ca has a rating of 4.7/5 stars or "Excellent" on Trustpilot, based on 16,756 reviews. The majority of customers are satisfied with their purchases, with some reviewers mentioning the excellent customer service, great prices, and fast delivery.
Fragrancebuy.ca is also rated highly on Sitejabber, with 6,330 reviews and 4.8 stars. Customers have praised the authenticity and competitive pricing of the products, as well as the fast and reliable delivery.
On Junip, the website has a rating of 4.44 stars based on 33,775 reviews.
Some customers on Trustpilot have criticised the website's loyalty programme and the fact that they started charging taxes from the third order. However, the company has responded to negative reviews, apologising for any issues and offering to resolve them.
Overall, Fragrancebuy.ca appears to be a legitimate website with mostly positive reviews from customers who have had satisfactory shopping experiences.
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Customer reviews
FragranceBuy has garnered generally positive reviews from customers, with a rating of 4.8 stars out of 6,813 reviews on Sitejabber. Customers frequently mention their satisfaction with the company's customer service, great prices, and fast delivery. One reviewer, Parker W., highlights the impressive packaging and exceptional product quality, stating that FragranceBuy is the best company they have purchased fragrances from. Another customer, Tammy V., expresses their wish to have discovered FragranceBuy sooner, praising the authenticity and competitive pricing of the products.
However, there are also reviews that mention lengthy order fulfillment processes and concerns about the loyalty program. For instance, a customer named Sal J. mentions their disappointment with the time taken for order fulfillment, despite being pleased with the product quality and overall experience.
On the other hand, FragranceNet, a platform that has been in operation for over two decades, has a more varied range of customer reviews. While some customers appreciate the discounted prices and the availability of hard-to-find fragrances, others have raised concerns about product authenticity, shipping delays, and issues with customer service. Positive reviews highlight FragranceNet's prompt service and the availability of high-end products at lower prices than other retailers. For instance, Deborah B. praises the website and the prices, while Edgar P. and Aida L. commend the company for their prompt service and speedy delivery.
However, there are also several negative reviews, including complaints about orders not being received, issues with customer service responsiveness, and concerns about the quality and authenticity of the fragrances. For example, one customer complained about receiving a bottle of Jadore fragrance that had no smell, suspecting that it was either past its expiration date or watered down. Another customer, Bruce H., expressed disappointment about not receiving an order despite being sent multiple marketing emails urging them to purchase the product before it sold out.
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Authenticity of products
Fragrancebuy.ca is rated Excellent with a 4.7/5 rating on Trustpilot, based on over 16,000 reviews. The website is praised for its swift delivery, great packaging, competitive prices, and quality products.
Many customers have expressed their satisfaction with the authenticity of the products, with some claiming that they have been ordering from the website for years without encountering any issues. One reviewer mentions that they have spent over $10,000 on fragrances and consider Fragrancebuy.ca to be the best company they have purchased from. The website itself claims to source its products directly from trusted distributors and guarantees the authenticity of its products.
However, it is important to note that some reviewers have expressed concerns about the legitimacy of positive reviews, suggesting that they may be influenced or run by the company itself. While the majority of reviews are positive, there are a small number of negative reviews, with some customers reporting issues with their orders, such as unexpected tax charges and misbdeliveries.
Overall, Fragrancebuy.ca appears to be a legitimate website with a strong reputation for selling authentic products, as evidenced by the large number of positive reviews and the website's focus on customer satisfaction.
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Shipping and packaging
Fragrancebuy.ca offers a local courier service for customers who live nearby. This express service promises delivery within 12-48 hours, with the FragBuy courier service delivering within 6-36 hours with a cutoff time of 10 am. The company also provides status updates via text message, with the driver messaging 10 minutes before and at delivery. A photo is also taken upon delivery to ensure a safe FragBuy experience.
For those who live further away, Fragrancebuy.ca ships via FedEx, UPS, or Canada Post. The usual delivery time is 2-5 business days, although this can vary depending on customs clearance delays or rural routes.
Fragrancebuy.ca also offers a premium shipping option with CanadaPost, which is available for an additional fee. This service promises delivery within 3-12 days.
Some customers have praised the speed of Fragrancebuy.ca's shipping, with some reviewers claiming that their orders arrived within four or five days. One reviewer mentioned that their order was delivered on a Friday after being placed on a Sunday. However, it is important to note that delivery times may vary depending on the customer's location and the shipping method chosen.
In terms of packaging, Fragrancebuy.ca appears to package its products well, with some reviewers specifically mentioning the care put into boxing their items. One reviewer stated that their package was \"very well packaged," while another mentioned that their fragrances were \"packaged with such care\" that it rivalled other online fragrance companies.
Overall, Fragrancebuy.ca seems to offer relatively fast shipping and takes care in packaging its products, ensuring a positive experience for its customers.
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Customer service
On the positive side, many customers have praised FragranceBuy for its quick shipping, with some mentioning that their orders arrived within 3 to 5 days, which is impressive considering the shipping originates from Canada. The packaging has also been a highlight, with customers appreciating the branding and the use of polystyrene foam protection to ensure their products arrive safely.
However, there have been some concerns and complaints about their customer service. Some customers have reported issues with receiving confirmation emails and tracking details for their orders, leading to confusion and frustration. In some cases, customers have felt the need to reach out multiple times before receiving a response, which can be time-consuming and frustrating.
Additionally, while FragranceBuy offers a loyalty program, some customers have criticised it as being less than rewarding. The program offers a one-time free shipping coupon for orders over $99 after a customer has spent $100, which some may consider underwhelming.
It is worth noting that FragranceBuy appears responsive to customer complaints, as evidenced by their responses to issues on the Better Business Bureau website. They address individual concerns, provide refunds or return labels when necessary, and work towards resolving the issues to the customer's satisfaction.
Overall, while FragranceBuy has received some criticism for its customer service, there are also positive reviews highlighting the speed of their shipping and the quality of their packaging. It is always advisable to exercise caution when shopping online, especially when purchasing high-end products, by reading reviews, verifying product authenticity, and following best practices for online shopping.
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Frequently asked questions
Fragrancebuy.ca is rated :"Excellent" with 4.7/5 on Trustpilot. The website is praised for its competitive prices, authenticity, fast shipping, and excellent customer service.
Customers have expressed satisfaction with their purchases on Fragrancebuy.ca, describing the website as "one of the best online perfume shops I have ever used" and praising the company for its amazing service and products.
Fragrancebuy.ca takes pride in sourcing genuine fragrances directly from trusted distributors. The website also encourages customers to leave honest reviews of their purchases, creating a community that helps enthusiasts learn more about the variety of perfumes available.
