Aura Fragrance: Legit Or A Scam?

Aura Fragrance is a perfume wholesaler that sells its products online as well as in physical stores. While some customers have questioned the legitimacy of the company due to its low prices, the majority of reviews suggest that the company is legitimate and its products are authentic. However, there are also a number of negative reviews highlighting issues with customer service, shipping, and the quality of some products.

Aura Fragrance's eBay feedback is 99.7% since 2013

Aura Fragrance is a perfume wholesaler that sells its products on eBay and its own website. The company has been selling on eBay since 2013 and has an impressive feedback score of 99.7% with almost three thousand reviews. This high score and large number of reviews suggest that the company is legitimate and has been successfully selling its products for many years.

While Aura Fragrance's eBay feedback is overwhelmingly positive, there are some mixed reviews of the company on other platforms. For example, on Trustpilot, the company has an overall "Poor" rating, with some customers reporting issues with shipping, customer service, and the authenticity of the fragrances. However, there are also positive reviews on Trustpilot, with some customers praising the company's prices, selection, and customer service.

On a Basenotes forum, some customers report having positive experiences with Aura Fragrance, while others have had issues with shipping and returns. Overall, the feedback on the Basenotes forum is mixed, with some customers questioning the authenticity of the fragrances and others claiming that they have received legitimate products.

Aura Fragrance appears to be a legitimate company with mostly positive feedback on eBay. However, there are some negative reviews on other platforms regarding shipping, customer service, and the authenticity of the products. It is always a good idea to do your own research and read reviews from multiple sources before making a purchase.

Aura Fragrance's customer service has been described as practically non-existent

Aura Fragrances has been described as having practically non-existent customer service. One user on Trustpilot commented that the company's customer service is "completely non-existent" and that if you have an issue with your order, you will "never get help". They added that there is "no point" in calling or emailing as you will not hear back from the company. Another reviewer on Trustpilot stated that they had a "wonderful experience" with a customer service representative called Domingo, who was "awesome at following through and staying on top" of their concerns. However, this positive review is in the minority.

Aura Fragrances has also been described as having "lousy customer service" by a reviewer on Trustpilot, who added that the company "never replies to emails". This review also mentioned that the company cancelled their order without asking them first, and that the reason given for the cancellation was a "fraud transaction", which the reviewer found "shocking".

A user on Basenotes commented that they had to threaten a PayPal dispute to get a refund from the company after following their return procedure, which they described as "unacceptable". They added that the company's management and customer service "don't give a goddamn once they've got your money".

Overall, while there is one positive review of Aura Fragrances' customer service, the majority of reviews describe it as non-existent or extremely poor.

Aura Fragrance has a physical store in Houston, Texas

Aura Fragrance of Paris offers a wide range of prestige fragrance brands, with over 125 brand groups and hundreds of individual fragrance brands available. The company takes pride in its long-standing relationships with vendors and clients. They collaborate with specialists from Paris, Grasse, and Geneva, as well as talented designers and suppliers, to create their fragrances.

While the company has received mixed reviews online, some customers have reported positive experiences with the Houston store. One customer mentioned that they had purchased both niche and designer fragrances from the store and found them to be authentic. However, they noted that customer service was lacking, and they would not recommend purchasing online for shipping.

Another reviewer mentioned that they had received a fake fragrance from the Houston store and were initially told that the company did not guarantee authenticity or accept returns. However, after further discussion, they received a refund.

Overall, while Aura Fragrance does have a physical store in Houston, Texas, customer experiences vary, and it is advisable to exercise caution when making purchases, especially online.

Aura Fragrance has been accused of selling fake fragrances

On Trustpilot, a customer from Houston claimed that they had purchased a fake Guerlain L'Homme Ideal Extreme fragrance from the physical store. They stated that the bottle they received was not the same as the one advertised on the website and that the scent and longevity of the fragrance were significantly different from a genuine bottle. Additionally, they reported being told by an employee that the company does not guarantee the authenticity of their products and does not accept returns.

Another reviewer on Trustpilot reported a similar issue with a fake Initio Atomic Rose fragrance. After comparing it to a real product and providing pictures, Aura Fragrance asked them to return the item. However, the reviewer claimed that the company continued to sell the fragrance, stating that "barely anyone complained."

In contrast, some customers have defended the legitimacy of Aura Fragrance. One Trustpilot reviewer shared their experience of purchasing a PDM Layton Exclusif fragrance at a low price and receiving an authentic product. They mentioned that the order arrived within four business days and expressed satisfaction with the overall experience.

Similarly, a user on Reddit shared their positive experience, stating that they had purchased Tom Ford Grey Vetiver and Frederic Malle fragrances at unbeatable prices, and both were authentic. They also mentioned that their orders were well-packaged and included tracking information.

While there are accusations of selling fake fragrances, the reviews suggest a mix of both positive and negative experiences with Aura Fragrance. Some customers have received authentic products, while others have raised concerns about the authenticity and quality of the fragrances they purchased.

Aura Fragrance has been praised for its excellent customer service

Aura Fragrance's customer service has been described as "attentive", with one reviewer saying that they "fought" with the company until they "finally" got their money back. Another reviewer said that they "received [their] perfume in a couple of days ago. As far as I can tell it's legit, I had no issue with shipping and comparing to a sample I had of the fragrance it seems like it isn't diluted or anything."

However, it is worth noting that there are also several negative reviews of Aura Fragrance's customer service. One reviewer said that the company's "customer service is an absolute pathetic waste of time", while another said that the company's "customer service is practically non-existent". Another reviewer said that the company's "customer service here is completely non-existent. Have an issue with your order? You'll never get help. Ever. You won't hear back from them and it doesn't matter if you email or call them."

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