Aroma Concepts: Legit Or Scam?

Aroma Concepts is an online perfume shop based in the UK. They offer a range of fragrances, including perfume oils and eau de parfums, with prices ranging from £35 to £49.99. The company provides free shipping for orders over £100 and accepts returns for up to 10 days from the customer's receipt. However, Aroma Concepts has received mixed reviews from customers. While some praise the quality and authenticity of the products, others complain about issues with delivery, customer service, and potential scams. Trustpilot reviewers give the company a Poor rating of 1.9/5, with numerous reports of missing items, unresponsiveness, and difficulties obtaining refunds.

Aroma Concepts has a poor rating on Trustpilot

Aroma Concepts has received a poor rating of 1.9 out of 5 on Trustpilot, with numerous negative reviews citing issues with customer service, delivery, and refunds. Many customers have complained about non-delivery of orders, with some reporting that they never received their items even after multiple attempts to contact the company. There are also reports of broken or missing items within parcels, and customers have stated that Aroma Concepts failed to adequately address these issues.

In addition to delivery and item issues, customers have also reported problems with refunds and disputes. Some customers have mentioned that they were forced to initiate disputes through PayPal or their credit card companies due to Aroma Concepts' lack of response or refusal to issue refunds. The company's customer service has been described as "abysmal," with reports of slow or non-existent responses to queries and an apparent lack of accountability for issues.

Aroma Concepts' poor rating on Trustpilot is a significant cause for concern, indicating a pattern of negative experiences among its customers. The issues highlighted in the reviews, including non-delivery, inadequate customer service, and difficulties with refunds, suggest a lack of reliability and accountability on the part of the company.

While there are a small number of positive reviews mentioning high-quality fragrances and positive delivery experiences, the majority of reviews paint a picture of a company that struggles to fulfil orders and provide satisfactory customer support. As such, prospective customers are advised to exercise caution when considering placing orders with Aroma Concepts, given the high number of negative experiences expressed in the reviews.

Customers have reported issues with deliveries

Aroma Concepts has received a significant number of negative reviews regarding delivery issues. Customers have reported that their orders never arrived, with some stating that they received no confirmation or tracking information. In certain cases, customers were informed that their orders had been delivered, but the packages were nowhere to be found.

Several customers also experienced issues with incorrect or missing items in their parcels. When contacting Aroma Concepts for assistance, many customers encountered unhelpful or unresponsive customer service. Some customers were told to contact the delivery company directly, while others did not receive any response at all.

There are also reports of delayed deliveries, with some customers stating that their orders took over two months to arrive. International orders, in particular, seem to be affected by significant delays, with expected delivery times of up to 14 working days for certain regions.

It is worth noting that there are also positive reviews from customers who received their orders on time and without any issues. However, the high volume of negative reviews related to delivery problems suggests that Aroma Concepts may need to address these concerns to improve their customer experience.

The company's customer service has been described as abysmal

Aroma Concepts is a company that sells fragrances and perfumes. While some customers have had positive experiences with the company, others have described its customer service as "abysmal".

One common issue that customers have reported is that their orders never arrived. In some cases, customers were told that their orders had been delivered, even though they had not received them. Other customers reported that their orders were cancelled or that they never received an email confirmation or tracking number for their orders.

In addition to issues with order fulfilment, some customers have also reported problems with the quality of the products they received. Some people claimed that they received sugar water or empty bottles instead of the perfume or fragrance oil they ordered, while others said that their products arrived broken or damaged.

When customers attempted to contact Aroma Concepts' customer service to resolve these issues, they often encountered further problems. Many people complained that the company did not respond to their emails, messages, or phone calls. One customer reported that they were told by a customer service representative to contact the delivery provider about a problem with their order, rather than being offered a solution by the company. Another customer reported that the company posted their address publicly in response to their negative review, which is a significant breach of privacy and a potential safety risk.

Overall, while some customers have had positive experiences with Aroma Concepts, the company's customer service has been consistently described as poor, unresponsive, and unprofessional.

Some customers have received fake products

Aroma Concepts is a perfume retailer with a significant online presence, including an Amazon storefront and its own website.

Some customers have reported receiving fake products from Aroma Concepts. On Amazon, some customers have stated that they received sugar water or empty bottles instead of the perfume they ordered. One customer said that they received a water-based, not oil-based, perfume with a weak scent, and they feared that it would burn their skin.

However, other customers have stated that they received authentic products from Aroma Concepts. Some reviews specifically mention that they believe other sellers on Amazon are selling fake products, but Aroma Concepts is a legitimate seller. One customer review states that you can tell a product is authentic by the gold tint of the oil and the authentic branding.

On Trustpilot, Aroma Concepts has an overall rating of "Poor" with 1.9 out of 5 stars. Several reviews mention issues with orders not being delivered or items missing from orders. One review states that they received a broken bottle of perfume and were unable to get a refund. Another review mentions that their order was sent to the wrong state, and when they reached out to the company, they were told that they would not help and to investigate the parcel with USPS.

Overall, while some customers have received fake or faulty products, others seem to have had positive experiences with the company, especially those ordering from Aroma Concepts LLC.

Aroma Concepts offers free shipping for all orders over £100

Aroma Concepts is an online perfume shop with a presence in the UK and the US. They offer a range of fragrances, including perfume oils and clones of popular fragrances.

While some customers have reported positive experiences with Aroma Concepts, there are also numerous negative reviews online, with customers reporting issues with non-delivery of items, poor customer service, and potential scams. However, it is important to note that the availability of free shipping for orders over £100 (or $100 in the US) can be an attractive incentive for customers to purchase from the website.

The free shipping offer can be particularly advantageous for customers looking to purchase multiple items or larger quantities of perfume. By taking advantage of this offer, customers can save a considerable amount on shipping costs, especially if they are located outside of the UK or US, where shipping rates may be higher.

In addition to the free shipping incentive, Aroma Concepts also provides a 14-day refund policy for customers, further enhancing the attractiveness of their offer. This refund policy allows customers to purchase with confidence, knowing that they can receive a refund if they are not satisfied with their order.

While Aroma Concepts has received mixed reviews, the free shipping offer for orders over £100 can be a compelling reason for customers to consider purchasing from them. This offer not only reduces the overall cost of larger orders but also provides a convenient option for those looking to try new fragrances without incurring additional shipping charges.

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