Aroma Com: Legit Or A Scam?

There is conflicting evidence as to whether aroma.com, or amoma.com, is a legitimate website. Some users have reported that the website is a scam, with misleading prices and poor customer service. Others have praised the website for its ease of use, competitive prices, and helpful customer support team. The website has a rating of 3.7 stars out of 5 from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. However, there are reports that the company has closed, and one user states that their bank is taking action to recover funds after a negative experience with the website.

Aroma.com is Amoma.com

There are mixed reviews of Amoma.com online. Some customers have reported positive experiences, praising the company for its competitive prices, user-friendly platform, and expert customer care. However, others have complained about issues with their bookings, including problems with reservations not being processed correctly and discrepancies between the amenities advertised and those provided.

It is worth noting that, as of 2024, the Amoma.com website appears to be closed, although it is still possible to contact the company via email, LinkedIn, and Facebook.

Amoma.com is closed

The website was a hotel booking platform that offered deals on over 300,000 hotels worldwide. However, it seems to have closed down, and users are no longer able to leave reviews on Trustpilot.

Amoma.com was a third-party travel agent that sourced rooms from bed banks and wholesalers. This meant that there were sometimes issues with reservations, as Amoma did not deal directly with the hotels. In some cases, customers would arrive at their hotel only to find that their booking did not exist, or that they had been charged extra fees. There were also issues with cancellations, with some customers reporting that they were charged high cancellation fees, or that Amoma refused to refund them at all.

On the other hand, some customers reported having positive experiences with Amoma.com, praising the company for its good deals, easy booking process, and helpful customer service.

It is important to note that Amoma.com is not the only hotel booking website that has faced complaints about reservations and cancellations. Other similar websites have also received negative reviews, so it is always a good idea to read the terms and conditions carefully before booking.

Amoma.com has mixed reviews

On the one hand, several customers have expressed satisfaction with Amoma.com, citing its user-friendly interface, attractive prices, and overall positive booking experiences. Some have even recommended the site for its ability to offer great deals on accommodations. In their reviews, users have mentioned receiving excellent customer service from Amoma.com, particularly when issues arose.

On the other hand, a significant number of users have shared negative experiences, primarily related to booking issues and poor customer support. Some customers have encountered problems with their reservations, including instances where hotels had no record of their bookings upon check-in, discrepancies in room availability, and unexpected additional fees. These issues have often been compounded by challenges in reaching Amoma.com's customer support and resolving the problems effectively.

It is worth noting that the majority of reviews for Amoma.com on Trustpilot are positive, with a rating of 3.7 out of 5 stars, indicating overall customer satisfaction. However, the negative reviews highlight important considerations for travelers, especially regarding the reliability of bookings and the responsiveness of customer service.

Therefore, while Amoma.com may offer competitive prices and positive experiences for some, the mixed reviews suggest that users should proceed with caution and thoroughly research their accommodations before finalizing any travel plans.

Amoma.com has been called a scam

One customer reported that they realised Amoma.com was a scam about ten seconds after submitting a hotel booking. They explained that Amoma.com charged them nearly $1,300 for a reservation that didn't exist, and when they tried to resolve the issue, Amoma.com was unresponsive. The customer was eventually refunded by their credit card company, but it was a stressful and time-consuming process.

Another customer reported that they were very unhappy with Amoma.com's "what you see is what you pay" policy, which they felt was misleading. They were informed that the price they selected included all hotel fees, but then received an additional charge for local tax, which increased their total cost by around $70-$100 USD. When they contacted Amoma.com about this, the company was unhelpful and unable to provide clear information.

Other customers have reported issues with Amoma.com's customer service, including long wait times, unresponsiveness, and unhelpful responses. Some customers have also reported issues with hidden fees and taxes, with one person stating that they ended up paying an additional $20 per night resort fee that Amoma.com failed to disclose.

In addition to these issues, there have also been reports of Amoma.com taking money for bookings that were never received by the hotel, as well as problems with cancellations and refunds.

While there are some positive reviews of Amoma.com, the number of negative reviews and the seriousness of the complaints suggest that users should proceed with caution when considering using this website for hotel bookings.

Amoma.com has been called fraudulent

In another case, a customer reported that they were charged a large cancellation fee after having to cancel their reservation. The customer stated that the cancellation would have been free if they had booked through other travel agencies. Another customer reported a similar issue, stating that Amoma.com wouldn't refund or cancel their reservation.

Additionally, some customers have reported issues with hidden fees and upsells. One customer mentioned that they were charged additional resort fees that Amoma.com failed to inform them about. Another customer experienced a bait-and-switch situation, where their reservation was not honoured, and they were offered an alternative hotel in a less desirable location.

However, it is worth noting that there are also positive reviews for Amoma.com, with some customers praising the company for its competitive prices, ease of use, and helpful customer service.

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