Aroma's Reputation: Is It Worth Your Trust?

There are several companies with the name Aroma, including Aroma Housewares, Aroma Retail, Aroma360, and @aroma. Aroma Housewares manufactures appliances and offers them at a discount to its employees, along with free food. Aroma Retail and Aroma360 sell scent diffusers and oils, with Aroma Retail focusing on replicating scents from famous hotels in Las Vegas. @aroma is a Japanese company that provides scent-related services and products, including the development of aroma products and the production of scented spaces.

Aroma Retail has received mixed reviews, with some customers praising their customer service and others complaining about the performance of their products. Aroma360 has received mostly negative reviews, with many customers reporting issues with their diffusers and poor customer service. Aroma Housewares has received mixed reviews, with some employees praising the company's benefits and friendly coworkers, while others have criticised the company culture, low pay, and mandatory religious lectures from the CEO during lunch.

Aroma Retail's customer service

On the one hand, several customers have expressed satisfaction with their purchases, particularly the scent machines and fragrance oils. They appreciate the ability to replicate scents from their favourite hotels and create a pleasant ambiance in their homes. The customer service team has been described as outstanding, with prompt responses and helpful advice. In one instance, a customer service representative named Cristina was specifically mentioned for her exceptional assistance.

On the other hand, there are also numerous complaints about the company's products and customer service. Some customers have experienced issues with their scent machines, such as defective units, oil leakage, and difficulty in dispersing the scent. Others have criticised the app associated with the machines for being inaccurate in estimating the amount of oil left. There are also concerns about the high cost of the oils and the frequency with which they need to be replaced.

In terms of customer service, some reviewers have reported positive experiences, praising the team for their quick responses, helpfulness, and willingness to resolve issues. However, there are also reviews highlighting a lack of responsiveness, particularly to negative reviews and complaints. Additionally, there are reports of unhelpful responses and issues with refunds and returns.

Overall, while Aroma Retail has received some positive feedback for their customer service, there are also significant criticisms that the company should address to improve their reputation and customer satisfaction.

Aroma's business model

Aromas Business Model

There are several companies with "Aroma" in their name. Here is information about the business models of some of them.

Aroma Retail

Aroma Retail is a company that provides scenting solutions for homes and businesses. They offer a range of scent machines, diffusers, and fragrance oils to create aromatic environments. Their products are designed to enhance spaces and provide a unique sensory experience for their customers.

Aroma Retail's business model revolves around selling scent machines and diffusers, as well as a variety of fragrance oils. They cater to both residential and commercial customers, offering products that can be used in homes, offices, hotels, casinos, and other spaces. The company also provides customer support and responds to inquiries about their products.

AT-AROMA Co., Ltd.

AT-AROMA is a company specializing in scent-related products and services. Their business model encompasses several key aspects:

• Production of Spaces: They create aromatic spaces by incorporating essential oils and diffusers in commercial spaces, medical facilities, offices, and public areas.
• Product Development and Sales: AT-AROMA develops and sells professional diffusers, personal-use diffusers, automobile diffusers, and a range of aroma oils.
• Human Resources Development: The company operates schools for aroma space design, fostering a skilled workforce.
• Scent Consulting: They offer customized aroma design and consulting services to meet the unique needs of their clients.

Aroma Housewares

Aroma Housewares is a company that offers a range of appliances and houseware products. Their business model involves designing, manufacturing, and distributing a variety of appliances, such as rice cookers and other kitchen appliances. They sell their products through various channels, including online and physical retailers. The company also provides customer support and handles inquiries and issues related to their products.

Aroma360

Aroma360 is a company that provides scent marketing and branding solutions for businesses and homes. Their business model revolves around selling scent diffusers and a range of high-quality fragrance oils. They offer their products to businesses to enhance their spaces and create a unique brand identity through scent. Aroma360 also provides customer support and responds to inquiries and issues related to their products.

Aroma Housewares' work environment

Aroma Housewares Work Environment

Aroma Housewares is a company that specializes in providing a range of appliances and products for enhancing and enriching people's lives. The company's work environment has been described in various ways by current and former employees.

Some employees have characterized the company as having a friendly and supportive environment, with opportunities to express opinions and be heard. The company also provides healthy snacks and free lunches, which can be seen as a perk for employees. There is also a social aspect to the workplace, with employees describing their coworkers as mostly decent people and the environment as having a good social environment.

However, there are also several negative reviews of the company's work environment. Some employees have described the company as a sinking ship, with poor direction, lack of communication, lack of leadership, and punitive environment. The company has also been criticized for its handling of compensation and benefits, with some employees feeling that the pay is lower than the industry standard and that the vacation time offered is inadequate.

One of the most notable aspects of the work environment at Aroma Housewares is the influence of the company's owner and CEO. The owner has been described as very religious, and there are reports of mandatory company lunches during which the owner would give speeches on topics such as faith and spirituality. While some employees seem to appreciate the owner's friendliness and encouragement, others have found these lunches uncomfortable and felt that promotions were based on allegiance to the owner and his views.

In terms of career opportunities, some employees feel that there is room for growth within the company, while others have noted a lack of direction and proper authority given to talented individuals. Overall, the work environment at Aroma Housewares seems to be a mixed bag, with some employees appreciating the perks and friendly atmosphere, while others have been left feeling dissatisfied and frustrated by the company's leadership and management style.

Aroma360's customer service

Aroma360 offers customer service through various channels, including phone, email, and live chat. The company provides a toll-free phone number, 1-866-713-9313, accessible from Monday to Friday, 9 AM to 5 PM EST. Customers can also reach out to their support team via email at contact@aroma360.com.

Their website offers a 'Contact Us' option, where customers can create a support ticket and avail themselves of live chat assistance. Aroma360's live chat feature connects users to a Concierge bot that collects their email address and query. The typical response time for this channel is 24 to 48 hours.

Additionally, customers can access support through their Aroma360 accounts. By logging in or creating an account, users can manage their profiles, orders, and subscriptions. The 'Get help with Product Queries' option within the account allows customers to submit queries and receive assistance.

Aroma360 also provides a physical address for their corporate office in Miami, Florida, and specifies their operating hours as Monday to Friday, 9 AM to 5 PM.

While the company offers multiple support channels, customer reviews indicate mixed experiences. Some customers commend Aroma360 for their great customer service, praising the helpfulness and responsiveness of their support team. However, other reviews express dissatisfaction, particularly regarding issues with products, shipping, cancellation, and billing.

Aroma's scent-infused spaces

@aroma is a scent-infusion company that offers a range of services, including the development of aroma products and the creation of scented spaces. The company has a unique business model that encompasses the production of spaces, product development and sales, and human resources development. With offices in Tokyo, Osaka, Fukuoka, and North America, @aroma specialises in using essential oils to design aromatic spaces in commercial, medical, and public spaces. They also develop and sell diffusers for personal and professional use, as well as automobile diffusers for aromatherapy on the go.

One of their notable services is the Aroma Retail line, which offers scent machines and fragrance oils to create pleasant aromas in homes and businesses. The reviews for Aroma Retail are mixed, with an average rating. While some customers rave about the scents and excellent customer service, others have experienced issues with the machines, oil consumption, and cost.

Overall, @aroma seems to be a reputable company with a unique and innovative approach to scent-infused spaces. However, as with any company, there are some customers who have had less-than-perfect experiences, particularly regarding the functionality and cost-effectiveness of the products.

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