Aroma 360: Legit Or Scam?

Aroma360 is a company that specializes in scent marketing and fragrance systems, offering diffusers, essential and aroma oils, and custom scent creation. While some customers praise the company for its helpful staff, knowledgeable advice, and amazing scents, others have expressed concerns about potential scams and fraudulent activities.

There are numerous negative reviews highlighting issues with the company's products and services, including poor quality, short product lifespan, misleading information, and frustrating customer service experiences. Some customers have also reported difficulties in cancelling subscriptions and receiving refunds or replacements.

On the other hand, some positive reviews commend the company for its top-notch customer service and amazing scents.

With a mix of positive and negative reviews, potential customers are advised to exercise caution and conduct thorough research before making any purchases or subscriptions with Aroma360.

Poor customer service

Aroma360 has received numerous complaints about its poor customer service. Many customers have expressed frustration with the company's lack of responsiveness and difficulty in reaching them. There are reports of long wait times, unreturned calls, and unresolved issues. Some customers have also mentioned that the company refuses to honour warranties or provide replacements for defective products.

In addition to issues with product quality and performance, Aroma360's customer service has been described as "terrible," "non-existent," and "a nightmare." The company has also been accused of making it difficult to cancel subscriptions and continuing to charge customers even after cancellation.

One customer reported that Aroma360 locked them into a subscription by accessing their new credit card details after they attempted to cancel by cancelling their old card. Another customer warned others to "stay far, far away" from the company due to the difficulty of cancelling subscriptions and the poor quality of the products.

Aroma360's Trustpilot rating is 1.3 out of 5 stars, with numerous negative reviews citing poor customer service as a primary concern. The company has also been accused of burying genuine negative reviews with fake positive ones and using misleading marketing tactics.

While some customers have praised Aroma360's staff as helpful and knowledgeable, the overall sentiment regarding their customer service is overwhelmingly negative.

Faulty products

Aroma360 is a company that specializes in scent marketing and fragrance systems, providing a range of scent solutions for both residential and commercial spaces. Their products include diffusers, essential and aroma oils, and custom scent creation.

While some customers have praised the company for its helpful staff, knowledgeable advice, and amazing scents, there are numerous reports of faulty products and poor customer service. Many customers have complained about issues with their diffusers, including leaking oil, loud noises, and premature breakage. In addition, some customers have reported being scammed by the company, with unexpected charges and unauthorized subscriptions.

One customer reported that their diffuser started making a loud, obnoxious buzzing sound less than a year after purchase. Despite contacting customer service and providing videos of the issue, they were refused a replacement and told that their warranty had expired. Another customer reported that their diffuser broke after only three weeks of use, resulting in a waste of almost $200.

Several customers have also reported issues with the company's subscription model, claiming that it is nearly impossible to cancel their subscriptions. One customer even stated that the company was able to access their new credit card number after they tried to cancel their subscription by changing their card details.

Overall, while Aroma360 may offer appealing products and scents, the numerous reports of faulty products and poor customer service suggest that buyers should proceed with caution. The company's handling of refunds, replacements, and subscriptions has been a significant source of frustration for many customers, leading some to believe that they have been scammed.

Misleading information

Aroma360 has been accused of misleading customers by providing false information. The company has been accused of hiding the true cost of its products and services by advertising them as "free" or low-cost without disclosing additional fees and subscription charges.

For instance, one customer review on Trustpilot mentions that despite advertising a "FREE" unit, the customer was locked into a three-year subscription that cost over $6000. Similarly, another review on Scamadviser mentions that the company tries to rush customers into signing up for a "subscription" without disclosing that it is actually a high-interest loan.

Aroma360 has also been accused of providing misleading information about its warranties and return policies. Several customers have reported that the company refused to honour its warranties or accept returns, even for defective products. The company has also been accused of changing the terms of its warranties and grace periods without notifying customers.

In addition to issues with the cost and policies surrounding its products, Aroma360 has also received negative reviews for the quality of its diffusers. Many customers have complained that the diffusers stop working properly or break entirely within a short period of time after purchase. Some have also noted that the diffusers are loud, with the motor making a buzzing sound that can be heard from outside the room.

The company has also been accused of providing false information about the availability of certain scents. One customer review mentions that they were disappointed by the company's inconsistent scent offerings, with their favourite scents being discontinued repeatedly.

Overall, while Aroma360 may have some positive reviews, there are a significant number of negative reviews that suggest the company may be engaging in misleading or deceptive practices when it comes to the advertising, pricing, and quality of its products.

Issues with refunds and replacements

Aroma360 has received numerous complaints about its refund and replacement policies. Customers have reported that the company makes it extremely difficult to obtain refunds or replacements for defective products. In some cases, customers have been refused refunds even when the product is within the warranty period.

One common issue is that Aroma360's customer service is notoriously hard to reach. Many customers have complained about being transferred between different departments without any resolution to their issues. The company also appears to be unresponsive to negative reviews, further indicating a lack of concern for customer satisfaction.

Additionally, there are reports of Aroma360 continuing to charge customers for subscriptions even after cancellation. The company is accused of sneaking in recurring subscriptions without explicit consent, and customers have had to resort to extreme measures such as placing a stop order on their credit cards to end these unwanted charges.

Some customers have also reported that Aroma360 fails to honour its warranties or grace periods, instead shifting the blame to customers by claiming that the product was "used" or that the warranty had expired. This practice leaves customers feeling scammed and frustrated, as they are forced to incur additional costs for repairing or replacing defective products.

The issues with refunds and replacements at Aroma360 have led to significant financial losses for customers, who feel that the company is more interested in profiting from them than providing satisfactory after-sales service.

Difficulty cancelling subscriptions

Aroma360 is a company that specializes in scent marketing and fragrance systems, providing a range of scent solutions aimed at enhancing the ambiance of both residential and commercial spaces. Their products include diffusers, essential and aroma oils, and custom scent creation.

While some customers have praised the company for its helpful staff, knowledgeable advice, and top-notch customer service, there are numerous complaints about the company's poor quality products, misleading information, and frustrating customer service experiences, particularly when it comes to cancelling subscriptions.

• Difficulty reaching customer service: Some customers have reported being unable to reach customer service to cancel their subscriptions, with their calls going unanswered or being placed on hold for extended periods.
• Subscriptions being reinstated after cancellation: In some cases, customers have successfully cancelled their subscriptions only to find that they have been charged again for a subscription they no longer want.
• Difficulty cancelling without a stop order: One customer reported that the only way they were able to successfully cancel their subscription was by placing a stop order on their credit card.
• Being locked into subscriptions: Some customers have complained that the company makes it difficult to cancel subscriptions, with one person stating that they were locked into a three-year subscription that cost them over $6,000.
• Sneaky subscription tactics: A few customers have accused the company of signing them up for subscriptions or their VIP program without their permission or explicit consent.
• Issues with refunds: Even when customers have successfully cancelled their subscriptions, they have sometimes been denied refunds for products or services they no longer want.

Overall, while Aroma360 may have some positive attributes, the difficulty that many customers have reported in cancelling their subscriptions is a significant cause for concern.

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