Redeeming Sephora: Cologne Sampler Redemption Guide

The Sephora Favorites Cologne Sampler Set is a great way to discover new fragrances, with 13 sample-sized fragrances ranging from fresh to warm and spicy. The set includes a redeemable voucher that allows you to exchange it for a full-size bottle of your favorite scent from the collection. While the set offers an exciting journey of scent exploration, some customers have reported issues with redeeming their scent certificates online. Some of the issues reported include difficulties with the redemption code not working, not having a separate black voucher card, and not being able to enter the code as a gift card due to the lack of a PIN. However, Sephora has been responsive to customer inquiries, often offering to send a private message to resolve the issue or suggesting alternative redemption methods such as in-store redemption or contacting their support team.

Redeem at Sephora at Kohl's stores

To redeem your Sephora cologne sampler at a Sephora at Kohl's store, simply present your original scent certificate and an eligible product at the register. Please note that copies of the scent certificate will not be accepted.

You can earn Kohl's Rewards and Sephora Beauty Insider points on your purchase. However, this product is not eligible for Kohl's coupons, including Kohl's Cash redemption.

With over 1,000 Sephora locations within Kohl's, you're sure to find a store near you. To find your nearest store, you can visit the Kohl's website.

If you have any issues redeeming your scent certificate, you can contact customer support for further assistance.

Redeem at Kohls.com

To redeem your Sephora cologne sampler at Kohls.com, you must first choose your favourite fragrance from the sampler set. Then, follow these steps:

• Add a full-size bottle of your chosen eligible fragrance to your cart on Kohls.com.
• At checkout, enter the one-time-use code from your Scent Certificate.
• Complete your purchase.

Please note that the Scent Certificate is valid for one-time use only and cannot be redeemed for cash. If your chosen product is unavailable at the time of redemption, you can either wait to redeem the Scent Certificate later or select a different product from the list on the card. It is recommended that you redeem your Scent Certificate within 90 days of receiving it.

Redeem in-store

To redeem your Sephora cologne sampler in-store, you must first choose your favourite fragrance from the sampler set. The set features an array of sample-sized colognes from top brands, ranging from warm and spicy to earthy and woody. Once you've found your favourite, you can take the included scent certificate to any Sephora store to redeem it for a full-size bottle of your chosen fragrance.

Please note that this offer is only valid at Sephora at Kohl's locations or on Kohls.com. It cannot be redeemed at U.S. Sephora stores, on Sephora.com, or in Sephora stores in Canada. When visiting a Sephora at Kohl's store, you must present your original scent certificate, as copies will not be accepted. The certificate can be redeemed for one of the eligible products listed on it.

If you are having trouble redeeming your scent certificate, you can contact Sephora customer support for assistance. They may ask for a clear photo of your voucher and the name of the Sephora Favorites set to help resolve the issue.

Remember, the Sephora Favorites Kit, the Scent Certificate, and any product received with the Scent Certificate are considered final sales and cannot be returned or exchanged for cash, credit, or otherwise.

Redeem online

To redeem your Sephora cologne sampler online, you will need to locate the unique code on your scent certificate. This code is typically found under the “Certification Promo Barcode" section of the certificate. Please note that older scent certificates may only be redeemed in-store and are not valid for online redemption.

When entering the code, ensure that you match the exact formatting, including uppercase and lowercase letters, as the code is case-sensitive. Also, be aware that the number 1 can sometimes resemble the letter I, so take extra care when entering the code.

If you are still unable to redeem your cologne sampler online, you can reach out to Sephora's customer support for further assistance. They can be contacted via live chat on their website or by calling their support number, 1-877-SEPHORA (1-877-737-4672). Their agents will be happy to help you with your redemption.

It is important to note that some Sephora cologne samplers purchased from Kohl's are not eligible for redemption at U.S. Sephora stores or on the Sephora website. These samplers can only be redeemed at Sephora at Kohl's locations or on Kohls.com.

Promo code issues

When redeeming a Sephora cologne sampler promo code, there are a few things to keep in mind. Firstly, older scent certificates may only be redeemed in stores and cannot be redeemed online. Therefore, if you are having issues redeeming your code online, it may be because your code is meant to be redeemed in-store only.

Secondly, when entering the promo code, ensure that you enter it exactly as it appears on the certificate, including any uppercase or lowercase letters. The number 1 can sometimes look like the letter I, so be sure to check this as well. Also, make sure that you are entering the correct code, which is the "Certificate Promo Barcode" on your voucher.

If you are still unable to redeem your code, you can try contacting Sephora customer support for further assistance. They may request additional information from you, so be prepared to provide details such as the name of the Sephora Favorites set and a clear photo of the voucher.

Frequently asked questions