Lance Carson
Dossier's shipping times vary depending on the shipping method selected and the type of order placed. Orders are processed and shipped during business hours, and shipping times do not include nights, weekends, or holidays. If you order three or more items, you can get free shipping. Dossier also offers trackable shipping methods, and it is recommended to keep the tracking information for your records. For US-based customers, packages are shipped via USPS Ground, and delivery can take up to a week. Dossier does not ship to PO boxes or APO/FPO addresses in the US.
| Characteristics | Values |
|---|---|
| Shipping time | 3-5 business days for processing and 5-10 days for shipping |
| Shipping cost | Free shipping for 3 or more items |
| Shipping method | USPS Ground for US-based customers |
| Tracking | Recommended to select a trackable shipping method |
| Delays | Delayed shipping message on the website indicates additional processing and shipping days |
| Returns | Accepted within 30 days of shipping |
| Refunds | Take approximately 4 weeks after the product is received |
| Exchanges | One free exchange transaction per order |
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What You'll Learn
Shipping times vary
Shipping times for Dossier perfumes vary depending on the shipping method selected and the type of order placed. Orders are processed and shipped during business hours only, and shipping times do not include nights, weekends, or holidays.
For US-based customers, Dossier ships packages via USPS Ground, and delivery can take up to a week. Dossier does not ship to PO boxes or APO/FPO addresses in the US. If an order is placed on a Friday, it will be processed on the following Monday, unless it is a bank holiday.
Dossier offers free shipping for orders of 3 or more items. The processing time for orders is typically 3 to 5 business days, and shipping times can range from 5 to 10 business days. MyHydro and Inline Engraving orders have a longer processing time of 3-5 business days, followed by an expedited shipping timeframe.
If you select a trackable shipping method, you can keep track of your order's journey from the warehouse to your destination using the provided tracking number. Dossier also provides shipping protection to ensure the safe delivery of packages. However, it is important to double-check shipping information before placing an order, as Dossier cannot be held responsible for lost, damaged, or stolen packages.
In the case of delivery problems, Dossier will conduct an investigation that can take up to 30 days. If the delivery does not take place within 30 days of the Order Confirmation, customers have the right to cancel their order and receive a refund for the order amount and any non-standard delivery fees.
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Free shipping for 3+ items
Dossier offers free shipping for orders of 3 or more items. This promotion can be a great way to save on shipping costs and stock up on your favourite fragrances or try new scents. Dossier's free shipping offer is applicable to all products, including their extensive range of perfumes and colognes.
When you purchase any three items from their website, you automatically qualify for free standard shipping within the contiguous United States. This means that whether you're ordering three perfumes, a combination of perfumes and other beauty products, or even gift sets, you won't have to pay a penny for shipping as long as you meet the minimum requirement.
The free shipping promotion is ideal for those who want to explore different fragrances without worrying about additional shipping fees. Dossier offers a wide variety of scents inspired by popular designer perfumes, so you can find your new signature scent or discover unique fragrances to suit different occasions and moods. With free shipping, you can afford to be more adventurous and explore new olfactory territories.
Additionally, if you're shopping for gifts, free shipping on orders of 3 or more items can be a great way to save money. You can mix and match perfumes and other beauty products to create thoughtful, personalised gift sets for your loved ones, taking advantage of the free shipping offer. Dossier's perfumes and beauty products are known for their high quality and affordability, ensuring you get great value even without considering the shipping cost.
Remember that shipping times may vary depending on your location and other factors. However, with Dossier's free shipping offer, you can be sure that your order of 3 or more items will arrive without any extra shipping charges, making it a convenient and cost-effective option for fragrance enthusiasts and beauty lovers.
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Tracking information
Dossier Originals provides tracking information for all its shipments. The company recommends selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
As soon as your order ships, you will receive an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by using the "Track My Order" feature on their website. This allows you to follow your shipment from their warehouse to your destination.
Dossier Originals provides estimated delivery dates, but if they cannot be met, they will contact the customer to propose alternative delivery dates. If the delivery does not take place within 30 days of the date of the Order Confirmation, customers have the right to cancel their order and receive a refund for the amount of the cancelled order and any fees related to a chosen non-standard delivery method.
Please note that Dossier Originals is not responsible for lost packages or delays for all non-tracked deliveries, although they will assist the customer in resolving these issues with the carrier.
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Shipping to PO boxes
Dossier does not ship perfume orders to PO boxes in the US. However, if you are based outside the US, orders shipping to PO boxes will be shipped via USPS.
Orders are processed and shipped during business hours only, so please note that the estimates do not include nights, weekends, or holidays. If you see a delayed shipping message on the website, expect additional processing and shipping days on top of the timelines noted.
Orders shipping via ground will arrive in 5-10 business days. MyHydro and Inline Engraving orders cannot be shipped on the same day or the next day. The processing time for these orders is 3-5 business days, after which the expedited shipping time frame applies.
If you place an order before 9 am PT for two-day delivery, it will be processed the same day and arrive in two business days. If you place an order before 9 am PT Friday, your order will arrive on Tuesday. If you place an order after 9 am PT Friday, your order will arrive on Wednesday.
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Delivery problems
Dossier offers free shipping for purchases of three or more products. The time taken for shipping varies depending on the shipping method selected and the type of order placed. Orders are processed and shipped during business hours only, and the estimates do not include nights, weekends, or holidays.
For US-based customers, packages are shipped via USPS Ground, and the delivery can take up to a week. Dossier does not ship to PO boxes or APO/FPO addresses in the US. Orders placed on Fridays will be processed on the following Monday, unless it is a bank holiday.
Dossier provides estimated delivery dates, but if these dates cannot be met, they will contact the customer to propose alternative delivery dates. If the delivery does not occur within 30 days of the Order Confirmation, the customer can cancel the order and receive a refund for the order amount and any non-standard delivery method fees.
In the case of delivery problems, Dossier recommends selecting a trackable shipping method and keeping the tracking information for records. If an order is lost, damaged, or stolen, customers should contact Dossier, and they will investigate the issue. This investigation can take up to 30 days, after which Dossier will make a decision based on the investigation results.
It is important to note that Dossier cannot be held responsible for lost packages or delays for all non-tracked deliveries, although they will attempt to resolve these issues with the carrier. Customers should also ensure that they provide accurate and complete address information to avoid delivery problems.
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Frequently asked questions
Dossier typically takes 3-5 business days for processing and 5-10 days for shipping.
Yes, expedited shipping is available for certain orders. MyHydro and Inline Engraving orders, for example, have a processing time of 3-5 business days, after which the expedited shipping timeframe applies.
Yes, shipping times may be impacted by various factors such as the shipping method selected, the type of order placed, and the shipping destination. Additionally, orders placed after 9 am PT will be processed and shipped the next day.
Currently, Dossier does not ship internationally outside of the United States. However, they do ship to US Territories and APO/FPO addresses.
If the estimated delivery date cannot be met, Dossier will contact the customer to propose alternative delivery dates. Customers also have the right to cancel their order if the delivery does not take place within 30 days of the Order Confirmation.
