Canceling Aroma Orders: A Step-By-Step Guide

If you're wondering how to cancel an order from Aroma, the process depends on the company you ordered from, as well as whether your order has already been shipped. Aroma Magic, for example, allows customers to cancel their orders within 2 hours of placing them. However, if the order has already been dispatched, you will have to refuse to accept the parcel upon delivery, as orders cannot be cancelled once they have been delivered. On the other hand, Aroma Home gives customers eight working days to cancel their orders after receiving the products. For Aroma Lifestyle Fragrances, customers can only modify an order by calling their customer service, and the order must not have been handed over to the carrier. Lastly, for Aroma Housewares, items purchased from their website may be returned within 30 days from the original purchase date for a refund, excluding shipping charges.

Cancelling an order before it has been dispatched

If you have placed an order with Aroma and need to cancel it, the first thing to do is check whether your order has been shipped yet. If it has not been dispatched, you can go ahead and cancel the order. However, if your order has already been shipped, you will not be able to cancel it online.

To cancel an order that has not been dispatched, you can refer to the company's cancellation policy, which should outline the steps to take. Usually, this involves contacting their customer care team via email or phone. It is important to act quickly as some companies only allow cancellations within a specific time frame, such as eight working days after receiving the products.

When cancelling an order, you may need to provide details such as your order number, name, and reason for cancellation. Keep in mind that if you have already received the products and wish to return them, you will typically need to follow the company's return policy and procedures. This may include requirements such as having the original packaging intact and ensuring the products are unused and in the same condition as when received.

For Aroma companies that offer worldwide shipping, it is important to note that international orders may have different policies and procedures for cancellations and returns. Be sure to review the specific company's policies for worldwide shipping and any applicable taxes or duties.

Cancelling an order after it has been dispatched

If you placed your order with Aroma Magic, you will need to contact their customer care team on +919870282778 for support. You cannot cancel your order online once it has been shipped.

For customers of Aroma Home, you can cancel your order by calling 0203 735 9500. You are entitled to cancel your order if you exercise your right no longer than eight working days after receiving the products. If your order has already been dispatched, you can still cancel it, but you will need to follow the procedure set out in their Returns procedure. Please note that Aroma Home does not refund return postage for items returned under this condition.

Cancelling an order that hasn't arrived

Cancelling an Aroma Order That Hasn't Arrived

If you need to cancel an order from Aroma Magic, you must do so within 2 hours of placing the order. If the order has been dispatched, you will be unable to cancel it online and will need to refuse the parcel when it arrives.

To cancel an order that hasn't been dispatched, you can call Aroma Magic's customer care line on +919870282778 or send an email to info@aromamagic.co. You should provide your order number, the reason for cancellation, and any other relevant details.

If you are unable to cancel your order, you can refuse the delivery when it arrives. You can also contact Aroma Magic's customer care team to discuss a return and refund.

Cancelling an Amazon Order That Hasn't Arrived

If you need to cancel an Amazon order that hasn't arrived, you can do so by going to "Your Orders" and selecting the order you wish to cancel. You can then select the item(s) you want to cancel, provide a reason for the cancellation, and confirm the cancellation. Amazon will send you a confirmation email, and you can view your cancelled orders under "Your Orders".

If your order is already in the shipping process, you may still be able to cancel it, but this depends on the seller, shipping method, and status. If you are unable to cancel, you can refuse the delivery or use Amazon's Online Return Center to return the item and get a refund.

Cancelling by phone

To cancel your Aroma order by phone, you can follow these steps:

First, check the status of your order. If your order has already been shipped, you won't be able to cancel it online. You will need to contact Aroma's customer care team as soon as possible. The phone number for Aroma's customer care is +919870282778.

It's important to act quickly if you need to cancel an order. You can cancel an order within 2 hours of placing it if it hasn't been dispatched yet. If the order has been dispatched, you can refuse to accept the parcel when it arrives, but you won't be able to cancel it once it's delivered.

When you call the customer care number, have your order number ready. They will be able to inform you if your cancellation request is feasible. If your order has not yet been prepared or handed over to the carrier, they may be able to cancel it for you.

For customers in France, the phone number to call is 03 89 71 74 64. For customers in other countries, the number is +32 81 22 02 59.

Please note that cancellation policies may vary depending on the specific Aroma company or product you are ordering from. Some Aroma companies may have different policies or requirements for cancellations.

Cancelling by email

To cancel your order from Aroma by email, you must act before your order has been shipped. The company states that you can cancel your order within 2 hours of placing it, but it must not have been prepared or handed over to the carrier. If your order has been dispatched, you will not be able to cancel it by email, and will need to contact customer care or refuse the parcel upon delivery.

To cancel your order, you should send an email to the relevant customer care team, depending on the Aroma company you are dealing with. For example, if you are dealing with Aroma Magic, you should email customercare@aromamagic.com, or call/WhatsApp +919870282778. If you are dealing with Aroma Home, you should email info@aromahome.com, or call +44(0)1793 487 684. For Aroma Fragrances, you should email contact@aromafragrances.in, and for Aroma Zen, you should email an unknown address, or call one of their phone numbers.

In your email, you should include your order number, and any other relevant details, such as the date of delivery. You should also include photos of any damaged items or packaging.

If your order has been delivered, you will not be able to cancel it, but you may be able to return it. Check the relevant company's return policy for more information.

Frequently asked questions