The Fragrance Shop: Are Their Deals Worth It?

The Fragrance Shop has received mixed reviews online. While some customers have praised the retailer for its quick delivery, well-wrapped products, and free samples, others have complained about issues with online orders, customer service, and refunds. The company has a rating of 1.1 stars from 107 reviews, with many customers expressing disappointment and frustration with their purchases. However, some customers have found the fragrances to be true and good, indicating that the quality of the products may vary.

The Fragrance Shop's customer service has been described as appalling, with customers reporting issues with deliveries and refunds

The Fragrance Shop has received mixed reviews for its customer service. While some customers have praised the company for its quick delivery and well-wrapped products, others have described the customer service as "appalling", with issues regarding deliveries and refunds.

One customer reported that they placed an order online and were still waiting for delivery, despite sending four emails. They also claimed that the website was not working properly and that they were unable to get a refund for an aftershave they had not received. Another customer shared a similar experience, stating that their order was returned to the shop due to an incorrect address, and despite providing proof, the company ignored their emails and refused to issue a refund.

Other reviews mentioned issues with the payment system and membership, with one person saying they would "avoid this online retailer at all costs". The Fragrance Shop has a rating of 1.1 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases.

However, some customers have had positive experiences with the company. One reviewer praised the customer service, stating that they "get what you want to you quickly and well wrapped". Another customer expressed their satisfaction, saying they had "never been disappointed" in their purchases and appreciated the free sample they received.

The website has been described as not working properly, with customers reporting issues with the payment system

The Fragrance Shop has received mixed reviews online. While some customers have praised the retailer for its quick delivery and good customer service, others have reported issues with the website and payment system. One customer reported that they placed an order online and are still waiting for delivery, despite the money being taken from their account. They also reported that the site's membership and payment systems were not working properly. Another customer reported that their order was returned to the shop due to an incorrect address, and despite providing proof, the shop is refusing to refund them until they receive the item back.

Some customers have also reported issues with the customer service team, with one customer stating that they have never been more appalled by the customer service of any company. They purchased a gift set that was missing an item, and when they contacted the team, they did not receive a satisfactory response. The Fragrance Shop has a rating of 1.1 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. However, some positive reviews mention finding favourite perfumes and colognes, as well as quick delivery and good customer service.

The Fragrance Shop offers a membership programme that promises additional discounts on future purchases

Despite the mixed reviews, some customers have had positive experiences with The Fragrance Shop. One customer mentions that they were able to find their favourite Marc Jacobs cologne, as well as several other colognes that they had purchased in the past. They praise the customer service and quick delivery, and mention that they have never been disappointed in anything they've bought from the shop.

Overall, while The Fragrance Shop's membership programme may offer additional discounts, it is important to consider the mixed reviews of the shop's service before making a purchase.

The Fragrance Shop sells a range of popular designer perfumes, including Marc Jacobs and Paco Rabanne

The Fragrance Shop also offers a membership programme that promises additional discounts on future purchases. However, one customer reported an issue with their Paco Rabanne gift set order, as the travel spray was missing. Despite this, The Fragrance Shop generally seems to be a good place to purchase designer perfumes, with a variety of options available.

Some customers have reported issues with incorrect shipping addresses, with the shop refusing to refund until the item is returned

While some customers have praised The Fragrance Shop for its quick delivery and good customer service, others have reported issues with incorrect shipping addresses and poor customer service. One customer reported that their order was delivered to the wrong address, and despite providing proof, the shop refused to refund them until the item was returned. Another customer reported a similar issue, stating that they had not received their order and were unable to obtain a refund. The Fragrance Shop has a rating of 1.1 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. However, some customers have reported positive experiences, with one customer stating that they have "never been disappointed" in their purchases.

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