How To Return A Scentbird Fragrance: A Guide

Scentbird is a monthly perfume subscription service that offers over 600 fragrances to choose from, with new arrivals added every month. The service provides subscribers with 8ml atomizers, which is almost the size of a typical 10ml travel-sized spray. While Scentbird does not accept returns for subscription items, it does offer a 15-day return policy for full-size fragrances and gift sets. The subscription is flexible, allowing users to cancel or pause their plans anytime.

Scentbird's return policy

Subscription Items

Scentbird subscription items are non-refundable and ineligible for returns. However, if your item is damaged or defective, it can be exchanged within 30 days of delivery. Subscription orders can also be cancelled at any time, or paused for up to three months.

Full-Size Fragrances and Gift Sets

Full-size fragrances and gift sets can be returned within 15 days of delivery for store credit. The items must be in their original, unopened condition.

À La Carte Purchases

Select à la carte purchases may be returned within 15 days for site credit.

Subscription costs

Scentbird is a monthly perfume subscription service that offers its customers a wide range of fragrances to choose from. The basic subscription plan starts at USD 16.95 per month for one 8ml-sized bottle. This plan offers customers access to over 600 fragrances, with new arrivals added every month.

For customers who want to try more than one fragrance, Scentbird offers two additional plans. The second plan allows customers to sample two 8ml bottles for $27 per month, while the third plan offers three 8ml bottles for $37 per month.

First-time subscribers are eligible for a 50% discount on their first order, which brings the cost down to $8.47 for a 30-day supply of fragrance. This introductory offer also includes a free case for the fragrance sample.

It is worth noting that some fragrances come with additional premium costs of up to $15 on top of the recurring subscription cost. For example, Prada Candy costs an extra $10 on Scentbird.

Scentbird provides an option to pause the subscription for up to three months and cancel the subscription at any time. However, they do not allow returns or exchanges for subscription orders unless the items are damaged or defective.

Delivery and packaging

Scentbird is a monthly perfume subscription service that delivers your chosen fragrance(s) within 10 to 13 days of placing your order. The package comes in a recyclable grey bubble mailer with the Scentbird brand name on the back. Inside, you will find a grey mini cloth drawstring bag and a magnetic protective case that holds the glass atomizer bottle. The atomizer is about the size of a mascara tube and can be locked by twisting it to the right to prevent accidental sprays. The magnetic case is designed to keep the bottle safe and protected, although some reviewers have noted that it feels flimsy and could easily pop off.

In addition to the atomizer, you will also receive two cards: one with instructions on using the atomizer and the other with information about your chosen fragrance, including its notes and ingredients. The overall packaging has been described as luxurious and durable, with a stylish case and atomizer that can be displayed alongside your fragrance collection.

If you are signing up for the first time, you will have 12 hours to add items to your queue before Scentbird processes your order. You can choose from over 600 fragrances, including niche and designer brands, and select up to three items to receive each month. The basic plan offers one 8 mL-sized bottle for $16.95/month, while the most expensive plan offers three 8 mL bottles for $37/month. First-time subscribers are eligible for a 50% discount on their first order and will receive a free case for their fragrance sample.

Ease of use

Scentbird is a monthly perfume subscription service that offers its customers an easy and accessible way to explore a wide range of fragrances. With over 600-700 fragrances to choose from, the process of selecting a scent can be daunting, but Scentbird simplifies this with its scent profile quiz. This quiz asks customers basic questions about their fragrance preferences, such as their preference between warm and fresh notes, and the "vibes" they are looking for. The quiz generates fragrance recommendations, narrowing down the extensive options to a more manageable list.

For those who are not satisfied with the recommendations from the quiz, or who are looking for something more specific, Scentbird also offers an easy-to-use search function. Customers can filter the fragrances by brand, category, scent profile, rating, or individual notes. This allows for a more precise exploration of their extensive fragrance library.

The subscription process is straightforward and user-friendly. After signing up, customers have 12 hours to add items to their queue before Scentbird processes their first order. The subscription can be managed through the Scentbird app, which allows users to browse the collection, access exclusive sales, manage their queue, stay updated with new arrivals, and track orders and shipping.

The Scentbird subscription is flexible, offering three different plans to cater to different needs and budgets. The basic plan, at $16.95 per month, allows customers to pick one 8 mL-sized bottle. For $27 per month, subscribers can sample two 8 mL bottles, and for $37 per month, they can choose three 8 mL bottles. This flexibility means that customers can choose the option that best suits their needs and provides good value for money.

In terms of delivery, Scentbird promises that packages should arrive within 10 to 13 days of the order date. The packaging is recyclable, with the perfume arriving in a grey bubble mailer, along with a mini fabric drawstring bag and a magnetic protective case for the glass atomizer bottle. The case is designed to keep the bottle safe and prevent accidental sprays, making it convenient and secure for carrying the atomizer in a purse or bag.

Overall, the Scentbird subscription service offers a seamless and user-friendly experience. From the initial quiz and fragrance selection to the flexible subscription plans and convenient delivery, Scentbird provides an accessible way for fragrance enthusiasts to explore and discover new scents.

Customer service

Scentbird is a monthly perfume subscription service that offers its customers a wide range of fragrances to choose from. While the company does not accept returns or exchanges for subscription orders, it does allow returns for full-size fragrances and gift sets within 15 days of delivery. This policy ensures that customers can explore different scents without committing to full-size bottles but can also return larger purchases if they are not completely satisfied.

Scentbird's customer service has received mixed reviews. Some customers have praised the company for its easy-to-use platform, intuitive app, and helpful staff. They have also expressed satisfaction with the ability to pause or cancel their subscriptions at any time. However, other customers have complained about difficulties in reaching customer service and issues with refunds for regular-priced items.

To address these concerns, Scentbird has provided a customer support email address, support@scentbird.com, and emphasised that subscriptions can be cancelled at any time to avoid future charges. The company has also stated that it cannot provide refunds for products that have already been processed for shipping, which has been a point of contention for some customers.

In terms of the subscription service, Scentbird offers three plans. The basic plan includes one 8 mL bottle for $16.95 per month, while the second and third plans offer two and three 8 mL bottles for $27 and $37 per month, respectively. First-time subscribers are eligible for a 50% discount on their initial order, along with a free case for their fragrance sample. This introductory offer allows customers to try the service at a lower price point.

Overall, Scentbird's customer service policies include both benefits and limitations for subscribers. While the company provides flexibility in subscription management and the option to return full-size fragrances, there are challenges in obtaining refunds for regular-priced items and connecting with customer support.

Frequently asked questions