Overstock Fragrance Buying Guide: What You Need To Know

Overstock.com is a legitimate retailer of fragrances, with some customers reporting that they have purchased authentic perfumes from the website. However, there are also a number of negative reviews, with some customers claiming that they received counterfeit, used, or stale fragrances. Some have also reported issues with customer service and returns, although others have praised Overstock for their easy returns process. It is worth noting that experiences may vary depending on the specific Overstock website or marketplace store being used, as there are multiple websites with similar names.

Customer reviews of Overstock's fragrance legitimacy

Some positive reviews highlight Overstock's low prices, excellent service, and the legitimacy of their perfumes. One customer mentions that they have been wearing Issey Miyake perfume for over 25 years and were pleased to find it on Overstock for a discounted price. They assert that the perfume was 100% genuine and brand new. Another customer mentions that they have purchased multiple perfumes from Overstock and have always been satisfied with their purchases. They describe Overstock as a dependable and well-reviewed website.

On the other hand, negative reviews claim that Overstock sells counterfeit perfumes and provides poor customer service. One customer warns others to beware of the Issey Miyake perfume sold on Overstock, as they believe it is a rip-off that smells like raid insect spray. Another customer expresses concern about the authenticity of the perfumes, questioning the source of the products. They also criticise the customer service, describing the manager as rude and unknowledgeable. Several other customers share similar experiences, reporting that they received used or fake perfumes, and in some cases, never received their orders at all.

Overall, while there are positive reviews that support Overstock's legitimacy, there are also numerous negative reviews that raise concerns about the authenticity and quality of the fragrances offered by the company.

Overstock's return policy for fragrances

Overstock offers a range of fragrances, including perfumes, colognes, and body sprays. The company's return policy states that customers can return most new and unused items within 30 days of receipt for a full refund, exchange, or replacement. However, there are several items that are non-returnable, including health and beauty products such as fragrances, perfumes, skincare, dental care, insect repellents, medical supplies, and vitamins/supplements. Therefore, Overstock's general return policy does not apply to fragrances.

Overstock's policy on fragrance returns is not entirely clear. Some sources indicate that there is a no return policy on perfumes, while others suggest that returns are accepted for fragrances in certain circumstances, such as when the product is defective or damaged. In some cases, customers have been allowed to return fragrances that were clearly used or tampered with, but this may be at the company's discretion.

It is important to note that Overstock's return policy is different for items bought directly from Overstock and those purchased from third-party sellers on the Overstock website. For items bought from third-party vendors, customers must refer to the vendor's Marketplace Seller page for their specific refund and return policies.

When returning an item to Overstock, customers typically need to initiate the return process within 30 days of purchasing or receiving the item. The customer is responsible for the cost of return shipping unless the item is defective or damaged. Once the return is approved, Overstock typically provides a full refund to the original payment method. However, the time frame for processing refunds may vary depending on the financial institution involved.

Overstock's pricing compared to other sites

Overstock's pricing is generally lower than other sites. However, this has raised concerns about the authenticity of their fragrances. While some customers have claimed that they received counterfeit products, others have vouched for the legitimacy of their purchases.

Overstock's prices are significantly lower than those of high-end retailers like Sephora and Nordstrom. For example, one customer mentions buying Dior Homme Cologne 2013 (125ml) for $38 on Overstock, while another mentions that they now choose to pay full price at Sephora and Nordstrom to avoid the stress of potentially receiving counterfeit or stale perfume from discount sites.

Some customers have also compared Overstock's prices to those of other discount fragrance retailers like TJ Maxx, Marshall's, FragranceNet, and FragranceX. While Overstock's prices are often lower, customers have reported receiving counterfeit or stale fragrances from these other retailers as well.

Overall, while Overstock's prices are very competitive, there is a risk of receiving counterfeit or stale fragrances when purchasing from any discount retailer.

Overstock's shipping and delivery process

Overstock offers a range of fragrances on its website, including well-known brands such as Creed, Dior, and Burberry. While some customers have expressed concerns about the authenticity and quality of the fragrances sold on Overstock, others have reported positive experiences, receiving legitimate and fresh perfumes.

Now, onto Overstock's shipping and delivery process. Overstock provides free shipping for orders totalling $49.99 or more. For orders under $50, a flat rate of $6.99 is charged for shipping. Overstock offers a range of delivery options, including expedited, safe, and reliable delivery for most products. The company also offers 1-3-day delivery on thousands of items.

In terms of returns, refunds, and replacements, Overstock allows customers to return most new and unused items within 30 days of receipt. The company has introduced a new self-service return option that is accessible through the customer's Order History Page. It's important to note that Overstock has a no-return policy on perfumes, but exceptions may be made in certain circumstances, as indicated by some customer reviews.

Overstock's customer support

Overstock offers a wide variety of fragrances for both men and women, including well-known brands such as Givenchy, YSL, Dior, Creed, Thierry Mugler, Yves Saint Laurent, Versace, Carolina Herrera, Paco Rabanne, Dolce & Gabbana, and Jean Paul Gaultier.

While Overstock is a legitimate retailer, some customers have expressed concerns about the authenticity and quality of the fragrances they purchased. A few reviews mention receiving counterfeit, stale, or used perfumes, while others claim that the company shipped old fragrances at extreme discounts. There are also complaints about the customer support team, with some reviewers stating that they had difficulty reaching them and that the team was unhelpful or rude.

On the other hand, several customers have shared positive experiences, stating that they received authentic and fresh fragrances at great prices. Some reviewers also mentioned that Overstock has a no-return policy on perfumes, but a few shared that they were able to return their purchases despite this policy after explaining their situation.

Overall, it appears that experiences with Overstock's customer support and fragrance products vary. While some customers have been satisfied with their purchases and the support they received, others have encountered issues with authenticity, quality, and customer service.

Frequently asked questions