Seamus Hammond
Macy's allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. The item must be in its original, saleable condition with original tags. New or gently used cosmetic or fragrance products that do not meet your needs will be accepted for return. If you have the receipt, box, and the perfume looks pretty full, they should honor the return and refund your money. You can return items purchased in-store to a store and items purchased online can be returned by mail or to a store.
| Characteristics | Values |
|---|---|
| Time limit for exchange | 30 days or 90 days from the purchase date |
| Exchange conditions | Original, saleable condition with original tags |
| Exchange requirements | Proof of purchase (receipt, credit card statement, delivery and shipping confirmation emails, Macy's account information, etc.) |
| Exchange location | In-store or by mail |
| Exchange fee | $9.99 return shipping fee plus tax (Non-Star Reward members) |
| Exchange policy exceptions | Personalized items, food, beverages, plants, gift cards, and Last Act items are final sale |
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What You'll Learn
Returning opened perfume bottles
According to Macy's return policy, new or gently used cosmetic or fragrance products that do not meet your needs will be accepted for return. However, returned items must be in their original, saleable condition with original tags.
Multiple customers have reported returning opened or lightly used perfume bottles to Macy's without any issues. One customer reported returning a bottle of perfume that they had sprayed a few times to give it another try. Another customer reported that they had returned a bottle of perfume that did not smell like the one they had previously owned.
To return an opened perfume bottle to Macy's, it is recommended to have the original box with the sticker, the receipt, and ensure that the bottle looks pretty full. Macy's general policy is to accept returns within 30 days of purchase. Items purchased in a store must be returned to a store, while items purchased online can be returned by mail or in-store.
It is worth noting that some customers have expressed concerns about Macy's reselling returned perfume bottles. While Macy's official policy may be not to resell returned bottles, there are speculations that local store management may do so. Some customers have reported receiving used bottles from Macy's, which has led to frustration and disappointment.
Therefore, while it is possible to return opened perfume bottles to Macy's, it is essential to follow their return policy and guidelines to ensure a smooth and satisfactory experience.
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Returning perfume without a receipt
Macy's will accept returns of new or gently used cosmetic or fragrance products that don't meet your needs. However, returned items must be in their original, saleable condition with original tags.
If you don't have a receipt, you can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information.
Macy's reserves the right to limit returns or exchanges with or without a valid receipt. If the item was purchased prior to the occasion or event date, it may be exchanged or returned within 90 days of the event date with a receipt. If the item was purchased after the occasion or event date, it may be exchanged or returned with a receipt within 90 days of the purchase date.
According to customers, Macy's has been excellent in dealing with returns, and they have been generous with their return policies. One customer reported returning a lightly used bottle with no problems, while another claimed that Macy's will take back half-empty bottles with a receipt. However, another customer cautioned that the bottle must look pretty full to be accepted for a return.
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Returning perfume purchased online
Macy's allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. According to the Macy's website, new or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return. Items purchased online can be returned to a store or by initiating the return online.
Macy's has a specific return policy for fragrances. While some sources state that fragrances can be returned only if they are faulty or damaged, others claim that opened bottles can be returned for a full refund or exchange. It is recommended that there shouldn't be much juice used at all, and the fragrance should be in its original packaging. Additionally, a valid receipt is required for returns, although exceptions may be made if other forms of proof of purchase, such as delivery and shipping confirmation emails, Macy's account information, or credit card statements, are provided.
Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from their refund. Shipping and delivery fees are non-refundable.
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Returning perfume after 90 days
Macy's, for example, allows returns for purchases made online or in-store within 30 days. If the item was purchased prior to an event or occasion, it may be returned or exchanged within 90 days of that date, with a valid receipt. However, Macy's reserves the right to limit returns or exchanges, even with a receipt.
Some retailers have stricter return policies, such as Luckyscent, which does not accept returns on opened perfumes, and sets a 30-day limit on returns. Aedes has a similar policy, with a shorter 10-day window for returns. Twisted Lily also does not accept returns on opened fragrances. Sephora offers a full refund within 30 days, even if the perfume has been opened, and store credit for returns between 30 and 60 days.
For Chanel perfumes, in-store purchases cannot be returned if opened, but online orders can be returned within 14 days, provided they are gently used and in their original packaging.
It is always a good idea to check the return policy of the retailer before purchasing, especially when it comes to returning opened or used fragrances, as policies vary widely.
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Returning perfume to a physical store
If you want to return perfume to a physical Macy's store, you can do so within 30 days of purchase, according to some sources. Other sources state that Macy's allows customers to return most items within 90 days of purchase. It is recommended that you bring the original receipt, but if you don't have it, you may still be able to process a return using the credit card you used to make the purchase, your return label, packing slip, order or shipping confirmation email, or registry number. You can also bring a valid ID (such as a driver's license) and details about the product, including its name, brand, and approximate purchase date.
Macy's will accept new or gently used cosmetic or fragrance products that do not meet your needs. However, the product must be in its original, saleable condition with original tags and packaging. The bottle should also be fairly full, with not much juice used. If the item was purchased for a specific occasion or event, you may be able to return it within 90 days of the event date, even if this date is after the purchase date.
Macy's has specific return policies for different departments, so there may be exceptions to the general return policy. For example, area rugs must be returned within 30 days, personalized items are final sale, and food, beverages, plants, gift cards, and Last Act items are also final sale. It is recommended that you contact Macy's Customer Service at 800-289-6229 (10 AM - 10 PM ET daily) for further clarification on their return policies.
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Frequently asked questions
Yes, you can exchange a perfume bought from Macy's. However, it must be in its original, saleable condition with original tags and packaging.
Macy's allows customers to return most items within 90 days of purchase. However, some departments have specific return policies, so it is best to confirm any exceptions before proceeding.
You will need to bring the original receipt or proof of purchase, such as delivery and shipping confirmation emails, your Macy's account information, or credit card statements. If you do not have a receipt, returning to the original store can increase your chances of a successful exchange.
Items purchased in a store must be exchanged at a store. Items purchased online can be exchanged at a store or returned by mail, and a new order can be placed online.
