Anisha Riggs
Online perfume retailer Perfume Click has received mixed reviews for its products and services. While some customers have praised the company for its prompt delivery, well-packaged items, and competitive prices, others have expressed concerns about the authenticity of the perfumes they received. Some customers have claimed that the perfumes they purchased from Perfume Click were counterfeit or fake, while others have reported issues with the longevity of the fragrances. In response to these claims, Perfume Click has maintained that all of their products are 100% genuine and come in the full manufacturer's packaging. The company has also actively responded to customer complaints, offering to investigate issues and make amends.
| Characteristics | Values |
|---|---|
| Customer reviews | Mixed |
| Trustpilot rating | 5 stars out of 7,945 reviews |
| reviews.io rating | 1.69 stars out of 124 reviews |
| Customer service | Mixed |
| Delivery | Timely |
| Packaging | Good |
| Authenticity | Disputed |
| Location | UK |
Explore related products
What You'll Learn
Customer reviews of Perfume Click
Some customers have praised Perfume Click for its competitive prices, wide range of fragrances, including niche brands, easy ordering process, varied payment methods, and responsive customer service. Many reviewers express their intention to continue using the company for future purchases and recommend it to others.
On the other hand, some customers have raised concerns about the authenticity of the perfumes they received, with some claiming that they received counterfeit or fake products. There have also been complaints about issues with refunds and deliveries.
For example, one customer claimed that they bought an expensive perfume as a Christmas present, but the perfume did not spray correctly. They contacted customer service, who advised them to spray it a few times to clear a possible air blockage. However, the issue persisted, and when they returned it for a refund, they were refused because they had opened the box.
Another customer claimed that they received a perfume that was unsealed and clearly used. They returned it as advised by customer service but never received a refund.
Some customers have also reported issues with the longevity and strength of the scents they received, with some perfumes fading quickly or lasting less than an hour.
Overall, while some customers have had positive experiences with Perfume Click, others have raised concerns about product authenticity, refunds, and delivery issues.
Perfuming Your Cabin Air Filter: Safe or Not?
You may want to see also
Explore related products
Authenticity of perfumes
The authenticity of perfumes is a concern for many consumers, who worry about receiving counterfeit fragrances when they shop online. Perfume Click, an online perfume shop based in the UK, has received mixed reviews regarding the authenticity of its products.
Perfume Click claims that all its products are 100% genuine and come in the full manufacturer's packaging. However, customer reviews on Trustpilot and reviews.io suggest a different story. While some customers have been satisfied with their purchases, others have expressed doubts about the authenticity of the perfumes they received. Some reviewers claim that the perfumes they bought from Perfume Click were counterfeit or fake, with one person stating that they were "99% sure the perfume is fake, even though it's close to the original price." There are also complaints about poor customer service and difficulty obtaining refunds for faulty products.
On the other hand, some customers have defended Perfume Click, stating that they received legitimate perfumes and were happy with the service. One reviewer mentioned that they work for a fragrance company and were pleased to receive an authentic bottle of their favourite perfume. Another reviewer expressed initial surprise at the low prices but ultimately concluded that their purchase was legitimate.
To ensure the authenticity of perfumes, buyers should purchase from reputable retailers, whether online or in physical stores. Authorised retailers that specialise in specific brands, like Franck Muller, can guarantee the authenticity of their products. Buyers should also be cautious of extremely low prices, as they may indicate counterfeit products. Checking reviews and comparing prices with other retailers can also help identify potential red flags.
In summary, while Perfume Click asserts that its products are genuine, mixed reviews suggest that buyers should exercise caution when purchasing from this website. To enhance trust and confidence, online perfume retailers should prioritise transparency, customer service, and easy refund processes. By taking proactive measures, retailers can establish themselves as reliable sources for authentic perfumes, fostering customer loyalty and satisfaction.
Innisfree Face Masks: Fragranced or Not?
You may want to see also
Explore related products
Customer service and refunds
Customer reviews of Perfume Click are mixed, with some customers praising the company's quick delivery, excellent customer service, and wide range of products, while others have complained about difficulties with refunds and returns, with claims of faulty products being dismissed.
Perfume Click offers customers the option to return products in their original packaging within 28 days of receipt for a refund. However, some customers have reported that they did not receive their refunds even after returning the products within the specified timeframe. One customer reported that they were told their product worked and that they had opened the box, so they couldn't be refunded. Another customer reported that they were refused a refund because the box was not in resalable condition.
Some customers have also raised concerns about the authenticity of the perfumes they received, with some believing that they received fake perfumes or different scents than what they had ordered. However, Perfume Click maintains that all of their products are 100% genuine and come in the full manufacturer's packaging.
To contact Perfume Click's customer service team, customers can send an email to [email protected]. The company has expressed a commitment to resolving issues and improving its follow-up process based on customer feedback.
Enhance Your Scent: Make Your Perfume Last Longer
You may want to see also
Explore related products
Delivery and packaging
Reviews of Perfume Click's delivery and packaging are mixed. While some customers are pleased with the company's service, highlighting the fast delivery and excellent condition of the products upon arrival, others have complained about slow delivery and issues with packaging.
Perfume Click offers a range of delivery options, from standard delivery to express delivery, with full tracking provided for all orders. The time taken for orders to arrive will depend on the delivery option chosen. The company also offers free delivery options.
Some customers have praised Perfume Click's packaging, stating that it ensures items arrive well-protected. The company states that all orders are sent in boxes, fully packaged to reduce the risk of damage, and that they only dispatch orders from the UK.
However, there have been some negative reviews, with customers reporting issues such as small packages not arriving and discrepancies between the listed and actual delivery addresses. There are also a few complaints about the quality of the packaging, with some customers claiming that the products they received were fake, based on the strong smell of alcohol and the weak scent of the perfume.
In response to a negative review, Perfume Click stated that they take all concerns regarding product quality seriously and that they asked to have the perfume returned for inspection to verify its authenticity and performance. They also acknowledged a delay in communication during the testing period and stated that they have taken steps to improve their follow-up process.
The Best Flowers for Perfume: Scented Delights
You may want to see also
Explore related products
Price and value for money
Perfume-Click offers a wide range of fragrances at competitive prices. The company claims to stock hundreds of beloved brands with up to 75% off the recommended retail price. They also offer loyalty points and multi-buy discounts.
Many customers have praised the company for its pricing, with some reviews stating that the prices are "excellent" and ""exceptionally good". One reviewer mentioned that they were surprised by the low prices and thought that the products might be fake, but they received a legitimate product.
However, there are also reviews from customers who are doubtful about the authenticity of the products they received. Some reviewers claim that they received counterfeit versions of perfumes that they have used for years and can easily recognise. These customers mention that the products they received did not smell like the authentic fragrance, did not last long, and had discrepancies in the packaging.
While the majority of reviews on Trustpilot give Perfume-Click a 5-star rating, there are also several reviews with lower ratings that express concerns about the authenticity of the products. It is important for customers to carefully review the feedback and make an informed decision when considering purchasing from Perfume-Click.
Overall, while Perfume-Click offers significant discounts and competitive prices, there are mixed reviews regarding the authenticity of their products.
Byredo's Unisex Fragrances: Genderless Scents for All
You may want to see also
Frequently asked questions
Perfume Click claims that all of their products are 100% genuine and come in the full manufacturer's packaging. However, some customers have reported receiving counterfeit perfumes.
Reviews are mixed. Some customers have reported positive experiences, praising the company for their prompt delivery, good prices, and genuine products. Others have complained about receiving fake perfumes, poor customer service, and difficulty obtaining refunds for faulty products.
Perfume Click has an average score of 1.69 out of 5 based on 124 reviews.
The delivery time depends on the delivery option selected, ranging from standard delivery to express and special delivery. All parcels are sent tracked, and customers receive a dispatch email with a tracking number and estimated delivery date.
Checking the manufacturer's packaging and comparing the product with authentic versions can help determine its authenticity. Customers can also refer to reviews and the company's response to counterfeiting concerns.
