Antonio Mcgowan
Perfume.com is an online store that offers a wide range of fragrances at discounted prices. The website has received mixed reviews, with an average rating of 4.3 stars out of 8,401 reviews on Sitejabber. While some customers praise the website for its great deals, constant delivery updates, and quality products, others have raised concerns about customer service, particularly in handling order discrepancies and returns. There have also been complaints about incorrect or fake items being delivered. On Trustpilot, the website has received mixed reviews, with some customers reporting positive experiences and others describing issues with payment and suspicious charges. Overall, while Perfume.com offers a wide selection of fragrances at competitive prices, there are some concerns about the legitimacy of the products and the quality of customer service.
| Characteristics | Values |
|---|---|
| Number of reviews | 8,401 |
| Average rating | 4.3 stars |
| Products | Authentic designer fragrances |
| Pricing | Competitive, reasonable, affordable |
| Shipping | Fast and free |
| Customer service | Poor |
| Payment | Issues with certain credit cards |
| Packaging | Good |
| Loyalty scheme | Yes |
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What You'll Learn
Customer reviews are mixed
Customer reviews for Perfume.com are mixed, with some praising the company and others expressing frustration and disappointment.
Perfume.com has received positive reviews from customers who appreciate the wide selection of fragrances available at competitive prices. Many customers have expressed satisfaction with the quality of the products, the fast shipping, and the constant updates on the delivery status of their purchases. Some reviewers have also mentioned that the company offers great deals and authentic perfumes at reasonable prices. One reviewer noted that they received their order quickly and that the perfume they purchased was of good quality. They also mentioned that they were kept informed about the status of their delivery, which they appreciated.
On the other hand, some customers have had negative experiences with Perfume.com, particularly regarding customer service and the handling of order discrepancies and returns. Some reviewers have complained about difficulties in reaching customer service representatives and unresolved issues with incorrect, damaged, or fake items. One customer mentioned that they received a fake perfume that did not last long, despite paying over $200 for it. Another customer described their experience with the company as "terrible," citing issues with their credit card and incorrect charges.
It is worth noting that Trustpilot has detected that the company may be asking for reviews in a way that Trustpilot does not support, which can lead to biased and unreliable reviews.
Overall, while some customers have had positive experiences with Perfume.com, others have encountered issues with customer service and product authenticity, suggesting that there is room for improvement in these areas.
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Trustpilot flags potential issues
While some customers have praised perfume.com for its extensive selection of fragrances at competitive prices, fast shipping, and constant updates on delivery status, there are also several negative reviews that highlight concerns about customer service, particularly in handling order discrepancies and returns. Some customers have reported difficulties in reaching customer service representatives and unresolved issues with incorrect, damaged, or fake items. One customer reported receiving a fake perfume that did not last more than 15 minutes, despite being charged over $200.
Other customers have reported issues with incorrect charges on their credit cards, with multiple separate charges appearing on their cards from perfume.com. These charges appeared to be in a different currency than what was shown during the selection of perfumes, causing further confusion and frustration.
Overall, while some customers have had positive experiences with perfume.com, the negative reviews highlight the need for improved customer service and responsiveness to enhance the overall customer experience.
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Some customers report scams
While many customers have expressed satisfaction with perfume.com's extensive selection of fragrances at competitive prices, fast shipping, and quality products, there are some negative reviews that report scams. One customer reported that their credit card was charged incorrectly, with multiple unexpected charges appearing on their card from perfume.com. The customer also reported that the company asked them to get an authorization code from their bank, which the bank considered shady. Another customer reported receiving a fake perfume that did not last more than 15 minutes, despite paying over $200 for it.
Some customers have also reported issues with incorrect or damaged items, as well as difficulties in reaching customer service representatives and unresolved issues. These experiences have left some customers feeling frustrated and unsupported. In addition, there are concerns about the reliability of reviews on the site, as it has been detected that the company may be asking for reviews in a way that Trustpilot does not support, which can lead to bias.
On the other hand, some customers have shared positive experiences with perfume.com, praising the constant updates on the delivery status of their purchases, reasonable prices, and quick delivery. One customer mentioned that they received their order within a few days, which was well-packaged and included more trial scents than expected.
Overall, while there are some negative reviews and reported scams associated with perfume.com, there are also many customers who have had positive experiences with the company. It is important for customers to exercise caution and be vigilant when making purchases to protect themselves from potential scams or issues.
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Others praise the service
While some customers have expressed concerns about perfume.com, the company does enjoy a generally favourable reputation for its extensive selection of fragrances at competitive prices. The company has received praise for its product offerings, with many customers expressing satisfaction with the quality and pricing of its products.
Perfume.com has received positive reviews for its fast shipping and constant updates on the delivery status of purchases. One customer review mentions that the company has "the best selection and shipped super fast", while another states that they received their order quickly and at a reasonable price.
Some customers have also praised the authenticity of the perfumes sold by perfume.com, with one review specifically mentioning that the perfumes they received were "authentic" and "amazing". Another review mentions that perfume.com is their "go-to" for fragrances, suggesting that they have had positive experiences with the company on multiple occasions.
Overall, while there may be some mixed reviews, perfume.com appears to be a legitimate and reputable source for purchasing fragrances online. The positive reviews highlight the company's competitive prices, fast shipping, and authentic products, suggesting that customers have generally had positive experiences with their purchases.
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Perfume.com is legitimate according to some
Perfume.com offers a wide range of designer fragrances, perfumes, and colognes, with savings of 25-75% on old favorites, hard-to-find scents, discontinued perfumes, and celebrity scents. The company provides free shipping and has a loyalty points system. Some customers have left positive reviews, stating that they received their packages quickly and were happy with the authenticity and quality of the perfumes.
However, it is important to note that there are also negative reviews of Perfume.com. Some customers have expressed concerns about the company's customer service, particularly in handling order discrepancies and returns, which have left them feeling frustrated and unsupported. There have been reports of difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items.
Additionally, there are mixed reviews regarding the authenticity of the perfumes. While some customers claim that the perfumes they received were authentic, others allege that they received fake perfumes that did not last long. One customer reported that they purchased a perfume for over $200, but it turned out to be a fake that did not even last 15 minutes.
Overall, while some customers have had positive experiences with Perfume.com and consider it legitimate, there are also negative reviews that raise concerns about the company's customer service and the authenticity of the products.
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Frequently asked questions
Perfume.com is legitimate, but the reviews are mixed. While some customers have praised the website for its extensive selection of fragrances at competitive prices, fast shipping, and constant updates on the delivery status, others have complained about receiving fake perfumes, incorrect or damaged items, and poor customer service.
While some customers have claimed that the perfumes they received from perfume.com were authentic, others have stated that they received fake perfumes. One customer review mentioned that they purchased a perfume for over $200, but it turned out to be fake and did not even last 15 minutes.
The main concerns about perfume.com centre around customer service and the authenticity of the perfumes. Some customers have reported difficulties in reaching customer service representatives and unresolved issues with incorrect, damaged, or fake items.
Yes, there are several other reputable online discount fragrance retailers, including FragranceX (an alter ego of Fragrancenet), Jomashop, Maxaroma, Fragrancebuy.ca, and The Perfume Spot.
