Aroma Shipping: Why The High Costs?

Aroma's shipping costs vary depending on the destination and type of delivery. For international orders, customers are responsible for paying import duties, taxes, and custom charges, which differ by country. Shipping rates are calculated based on weight, size, and destination, and some companies offer discounted or free shipping for larger orders. Processing and delivery times also influence shipping costs, with expedited shipping options typically incurring higher charges.

International shipping costs

Similarly, Aroma Concepts LLC provides worldwide shipping with varying rates and delivery times. They have warehouses in the UK, EU, and USA, and the delivery time to the UK is 6 working days, while the EU delivery time is 14 working days. International orders outside the USA typically take 12-14 working days.

Aroma Lifestyle Fragrances also offers international shipping, with VAT/Import Duties/Local Taxes borne by the customer at the time of delivery. These charges vary from country to country according to local rules and regulations.

On the other hand, Aroma Housewares does not currently ship internationally and only delivers to the contiguous US, Alaska, and Hawaii.

When it comes to international shipping costs, it's important to consider factors such as weight, dimensions, delivery destination, and the chosen courier service. These factors can significantly influence the final shipping price. Additionally, taxes, duties, and other applicable charges may apply, depending on the specific country's regulations.

Weight, size, destination

The shipping fees for Aroma products vary depending on the weight, size, and destination of the package. Aroma ships both domestically and internationally, with different rates and delivery times for each.

For domestic shipping within the USA, Aroma uses USPS, UPS, and FEDEX couriers, and ships orders from their warehouse facilities in Florida. The typical delivery time is 5-6 business days, but if the product is out of stock in Florida, it may be shipped from Europe or the UK, extending the delivery time to 8 working days.

International orders are also fulfilled from their warehousing facilities in the UK, EU, and USA. The delivery time for international orders is usually 12-14 working days, with specific times for certain regions: 14 working days for the EU, and 6 working days for the UK.

Shipping rates for international orders are influenced by the weight and size of the package, as well as the destination country. For example, UPS Express Saver Home service for packages weighing less than 2.5 kg ranges from €18.95 to €33.95, depending on the destination.

It is important to note that Aroma does not ship to U.S. territories, and returns are only accepted for products purchased directly from their website within 30 days of the original purchase date.

Import duties/taxes

Import duties and taxes are fees levied by a country's customs authority on imports, which are typically calculated based on the value of the goods, including shipping and insurance costs. These charges are the responsibility of the importer (the buyer) and are separate from the shipping company's charges.

When purchasing from Aroma, it is important to note that for international customers, any VAT, import duties, or local taxes are the responsibility of the customer and must be paid at the time of delivery to the courier partner. These charges are in addition to the product/order price and may vary depending on the destination country.

For example, Aroma Concepts LLC, which delivers to the USA and internationally, specifies that any import duties/taxes for EU customers are the responsibility of the buyer. Similarly, Aroma-zen's shipping page outlines the various shipping costs associated with different destinations, with prices quoted including taxes.

It is worth noting that import duties and taxes are unavoidable when purchasing goods from another country, and they are an essential part of the international trade process. These charges are implemented by governments to protect local industries, generate revenue, and control the flow of goods in and out of a country. As such, they can significantly impact the overall cost of a purchase, particularly for high-value items or those with high import duty rates.

To ensure a smooth delivery process, it is advisable for customers to familiarize themselves with their country's import regulations and be prepared to pay any applicable duties or taxes.

Tracking services

Aroma provides tracking services for all orders, allowing customers to monitor their goods in transit via the courier company's website using the provided tracking number. This tracking number is typically sent to the customer upon dispatch, enabling them to follow their shipment's progress.

For deliveries within the USA, Aroma uses courier services such as USPS, UPS, and FEDEX, all of which offer tracking options. Customers can use the tracking number provided by Aroma to access detailed information about their shipment's location and expected delivery date.

International orders, on the other hand, may take advantage of Aroma's worldwide shipping capabilities, although the postage information and rates for certain destinations may need to be requested. Aroma provides a tracking number for these international orders as well, allowing customers to follow their shipment's journey.

Additionally, some courier companies, like FedEx, offer enhanced tracking services. For instance, FedEx Delivery Manager® provides customers with more control over their deliveries, including tracking notifications, delivery instructions, and other perks. These additional tracking services may be beneficial for customers who desire greater visibility and control over their shipments.

Aroma also offers a 14-day refund policy for customers who experience issues with their orders. While shipping charges are generally non-refundable, Aroma's customer support team can assist with any queries or concerns regarding deliveries and returns.

Return shipping

In the case of Aroma Retail, they do not accept returns on candles due to the nature of the product, which is made fresh when ordered. This suggests that return shipping is not offered for these items.

On the other hand, Aroma Concepts LLC offers a 14-day refund policy, but it is unclear whether the customer or the company bears the cost of return shipping.

For international orders, customers may also need to consider import duties and taxes, which can add to the overall cost of return shipping. For example, Aroma Lifestyle Fragrances states that for international customers, VAT, import duties, and local taxes are borne directly by the customer and are to be paid at the time of delivery.

Overall, the cost of return shipping can vary depending on the company and the specific circumstances of the return. It is always a good idea to review the return policy of the company before making a purchase, especially if you are concerned about the potential cost of return shipping.

Frequently asked questions