Seamus Hammond
KKW Fragrance is a fragrance brand launched in 2017 by celebrity KKW. The brand has received mixed reviews, with an average rating of 3.3/5 on Trustpilot. While some customers have praised the unique scents and high-end packaging, others have complained about issues with shipping, customer service, and the quality of the fragrances. Some common problems include incorrect shipping addresses, delayed or lost packages, and difficulties processing returns or exchanges. Due to the limited-edition nature of their products, KKW Fragrance does not accept returns, exchanges, or cancellations. Before placing an order, customers are advised to carefully review their information, as the brand is not responsible for incorrect addresses or changes to orders after they have been placed.
| Characteristics | Values |
|---|---|
| Shipping time | 3-10 business days within the continental US, 6-10 business days for international |
| Shipping address | Must be correct before placing an order |
| Shipping issues | Not responsible for issues with customs, natural occurrences, air/ground transportation strikes/delays, or transfers |
| Refunds/exchanges | Not offered |
| Cancellations | Not accepted |
| Returns | Not accepted |
| Customer service | Available M-F 8am - 5pm PST, response time may be extended during holidays, promotions, and after launches/restocks |
| Product availability | Limited, may sell out before purchase is complete |
| Duties and taxes | Included in the cost of the order for certain countries |
| Order issues | Must be reported within 14 days of delivery, with photos and packing slip |
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What You'll Learn
Incorrect shipping address
An incorrect shipping address is one of the reasons why you may be unable to process your order on KKW Fragrance. Before placing an order, customers are advised to confirm that all information, including their shipping address, is correct. KKW Fragrance is not responsible for incorrect addresses, updating addresses, or changing orders once they have been placed.
If you have entered an incorrect shipping address, you should immediately contact KKW Fragrance's customer service team. However, it is important to note that, according to their policy, they cannot process address changes. This means that if the package is delivered to the incorrect address and returned to the sender, they will not reship the order to the correct address.
In some cases, customers have faced issues with non-delivery due to missing apartment numbers or incorrect email addresses. While KKW Fragrance provides a tracking number for orders, allowing customers to follow their package's journey, any issues arising from incorrect shipping information are the customer's responsibility.
Therefore, it is essential to carefully review your shipping address before placing an order with KKW Fragrance to avoid any potential delivery issues.
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Delayed delivery
Firstly, it's important to note that standard delivery times for KKW Fragrance are approximately 3-10 business days within the continental United States and 6-10 business days for international orders. These times may be extended during holidays, promotions, and new product launches or restocks.
In some cases, your order confirmation email may be delayed due to high order volume. If you haven't received your confirmation email within 24 hours of your purchase, you should contact the KKW Fragrance customer service team for assistance.
Additionally, there have been reports of delivery issues with some customers claiming that their orders were marked as delivered before they actually received them, while others have reported that their packages were lost or never arrived. It's worth noting that KKW Fragrance states they are not responsible for shipping delays or issues caused by shipping carriers, customs, or natural occurrences.
If you're experiencing a delayed delivery, it's recommended to contact the KKW Fragrance customer service team at [email protected]. They will be able to provide more specific information about your order and help resolve any issues.
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Poor customer service
KKW Fragrance has received numerous complaints about its poor customer service. Many customers have reported issues with their orders, including non-delivery, incorrect or damaged products, and a lack of response from the company when trying to resolve these problems.
In one instance, a customer reported that they never received their order, despite it being confirmed as delivered by KKW Fragrance. The customer stated that they contacted the company multiple times with no response and even filed a dispute with their bank. Another customer reported a similar issue, with UPS losing their package and KKW Fragrance failing to respond to their inquiries.
Other customers have complained about receiving incorrect or damaged products and facing difficulties in obtaining refunds or replacements. One customer reported that they received an empty box and, despite being told that a new bottle would be shipped, they never received it. Another customer experienced a rash after using one of the fragrances and was told by KKW Fragrance that they couldn't help.
There are also complaints about the company's lack of empathy and insensitive handling of issues. In one case, a customer with a skin condition was unable to use the product and was denied a refund despite offering a doctor's note. Another customer expressed frustration with the company's policy of not allowing order cancellations, changes, or modifications once an order is placed.
The company's response times have also been criticized, with some customers reporting delays in receiving order confirmation emails and responses to customer service inquiries.
Overall, the poor customer service experienced by many KKW Fragrance customers has led to dissatisfaction and negative reviews, with some even advising others to steer clear of the company.
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Refunds and returns
KKW Fragrance has a strict no-refunds, no-exchanges, and no-cancellations policy. All sales are final. However, customers can request a replacement for damaged products or report other issues with their order within 14 days of delivery of the package. The company will not review requests received after this time frame.
To request a replacement or report an issue, customers must provide photos of any product/order issues along with their packing slip (ensuring that stamped initials are visible). Items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
The company is also not responsible for incorrect addresses, updating addresses, or changing the order once an order has been placed.
Some customers have expressed frustration with the company's customer service, claiming that they did not respond to emails regarding lost or undelivered packages. In some cases, customers had to contact their bank to cancel charges. However, there are also positive reviews of the company's customer service, with some customers reporting that they received refunds for damaged packages.
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Damaged products
If you have received a damaged product from KKW Fragrance, you can request a replacement. You must contact the KKW Fragrance customer service team at [email protected] within 14 days of receiving the package. In your email, include photos of the damage along with your packing slip (ensuring that stamped initials are visible).
Please note that items shipped using a mail forwarding service are not eligible for replacement, exchange, or refund. Also, items shipped outside of the United States may be subject to duties, taxes, handling, and/or other miscellaneous charges as defined by the country of import.
It is important to provide accurate information, including your shipping address, name, phone number, credit card information, and fragrance selection, before placing your order. KKW Fragrance is not responsible for incorrect addresses or updating addresses after an order has been placed.
Order processing and delivery times within the continental United States typically range from 3 to 10 business days, while international deliveries can take 6 to 10 business days. These times may be extended during holidays, promotions, and product launches.
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Frequently asked questions
Order confirmation emails may be delayed due to a high order volume. Please contact the KKW Fragrance customer service team at [email protected] if you have not received your confirmation email 24 hours after your purchase.
Please confirm that all your information, including your shipping address, is correct before placing your order. KKW Fragrance is not responsible for incorrect addresses, updating addresses, or changing orders once they have been placed.
Contact the KKW Fragrance customer service team at [email protected]. Response times may be extended during holidays, promotions, and immediately following launches and restocks.
Contact the KKW Fragrance customer service team at [email protected] within 14 days of delivery of the package. Customers must provide photos of any product/order issues along with their packing slip.
Orders cannot be cancelled, changed, or modified once they have been placed.
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