Heidi Norton
Macy's has a lenient return policy for perfumes and fragrances, allowing customers to return items within 30 days of purchase. The company accepts returns for perfumes purchased both in-store and online, and customers can return items to any Macy's location. Returned fragrances must be in their original, saleable condition with original tags. The company classifies returned perfumes as gently used if they have been sprayed no more than once or twice and are not significantly depleted. While Macy's official policy states that returned fragrances should be damaged out, some customers suspect that the company resells used perfumes, especially in international markets.
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What You'll Learn
Macy's return policy states that fragrances must be in gently used condition
Macy's has a lenient return policy for fragrances, even those that have been opened and used. According to the Macy's cosmetic and fragrance return policy, fragrances should be in new, unopened condition or "gently used" to qualify for a return or exchange. Gently used means the perfume or cologne should only have been sprayed once or twice, as stated by a customer service representative.
Macy's allows returns or exchanges for fragrances that customers don't care for the scent or have an allergic reaction to. The return window is typically 30 days from the purchase date, and customers can return or exchange items at any Macy's location, regardless of where the purchase was made.
For in-store returns, items must be in their original, saleable condition with original tags. Refunds for in-store returns are processed the same day but may take three to five business days to reflect in the customer's account. Online returns can be initiated by contacting Macy's customer service or through the Macy's website. Refunds for online returns by mail are processed within 10 days of receiving the item.
It's important to note that shipping and delivery fees are non-refundable, and fragrances purchased online cannot be exchanged by mail. Returns made without a receipt are subject to store manager approval and may only be issued as store credit. Therefore, it is recommended to have the original receipt or order confirmation for a smooth return process. Macy's return policies can change, so it's always a good idea to verify the current policy before making a return.
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Returns can be made in-store or by post
Macy's has a lenient return policy for fragrances, allowing returns for opened and unopened bottles within 30 days of purchase. The perfume should be in "gently used" condition, meaning it should not be significantly depleted and should have only been sprayed one or two times.
To make a return in-store, bring the item to any Macy's location—it does not have to be the same store where you made the purchase. You will need to provide your invoice or receipt, or the brand can verify your information using your bank card, shipment tag, packaging receipt, purchase, or shipment verification code. Refunds for in-store returns are processed the same day but may take three to five business days to be reflected in your account.
You can also return fragrances by post. To initiate a return by mail, sign in to your Macys.com account or contact Macy's customer service at (800) 289-6229. You should be able to print a free prepaid return shipping label to complete your online return. Keep in mind that original shipping charges will not be refunded, and fragrances cannot be exchanged by mail. Refunds for online returns by mail are processed within 10 days of when the item is received.
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Refunds are typically processed within 3-10 business days
Macy's has a lenient return policy for fragrances, including used perfumes. The company's policy states that returned fragrances must be in their original, saleable condition with original tags. "Gently used" fragrances are accepted for return, which means the perfume or cologne should only have been sprayed once or twice and should not be significantly depleted.
Macy's allows returns within 30 days of the purchase date for in-store sales and 180 days for purchases from the website. The company offers refunds in the form of store credit if a valid receipt or proof of purchase is not provided. Refunds for in-store returns are typically processed on the same day but may take three to five business days to reflect in the customer's account. Refunds for online returns sent by mail are processed within 10 days of receiving the item.
While Macy's policy states that returned fragrances should be in their original, saleable condition, there have been reports from customers who received potentially used fragrances from the company. Some customers have expressed concerns about the possibility of Macy's reselling returned fragrances, which is not supposed to happen according to the company's corporate mandate. However, individual stores may have variations in their return processes, and it is not uncommon for retailers to restock returned items with "tricks" to make them appear untouched.
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Returns without a receipt are subject to a store manager's approval
Macy's accepts returns of new or gently used cosmetic or fragrance products that do not meet the customer's needs. The fragrance should be in new and unopened condition or "gently used" to qualify for a return or exchange. "Gently used" means the perfume or cologne should only have been sprayed once or twice.
If you don't have a receipt for your fragrance purchase, your return is subject to a store manager's approval. This is a common policy among retailers, including Walmart, Costco, and Home Depot. You will also need a valid photo ID, and your refund will likely be issued as store credit for the item's lowest sale price in the last 180 days. Exchanges are not permitted without proof of purchase.
Macy's does not specify what happens to returned fragrances, but it is possible that they are discarded, especially if they have been used and cannot be resold. However, some retailers may choose to repackage and resell returned fragrances, depending on the specific return policy and local regulations.
It is worth noting that Macy's allows returns or exchanges at any of their locations, regardless of where the purchase was made. Online purchases can also be returned by mail, and Macy's customer service can help look up your order information if needed.
Macy's return policy provides flexibility for customers who may have changed their minds or had allergic reactions to fragrances. However, it is always a good idea to review the return policy before making a purchase to understand your options in case you need to return an item.
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There are suspicions that Macy's resells returned fragrances
Macy's has a lenient return policy for fragrances, allowing customers to return them within 30 days of purchase, as long as they are in "gently used" condition. This means that the fragrance should only have been sprayed once or twice and should not be significantly depleted.
While Macy's policy states that returned fragrances should be "damaged out", meaning they are not supposed to be put back on the selling floor, there are suspicions that this policy is not always followed. Some customers have expressed concerns that they received used or returned fragrances from Macy's, suggesting that the store may be reselling these products.
One reason for this suspicion is the perception that Macy's has a very generous return policy, which could potentially be exploited by customers. For example, some customers may carefully open and reseal the cellophane, making it difficult for the store to identify if the product has been used. Additionally, some fragrance shops have been known to employ "tricks" to make returned products appear untouched, and it is not uncommon for returned fragrances to be resold at a discount.
However, it is important to note that these are just suspicions, and there is no concrete evidence to confirm whether Macy's resells returned fragrances. Macy's policy states that returned fragrances should be damaged out, and it is possible that some stores may be adhering to this corporate mandate.
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Frequently asked questions
Macy's accepts returns for fragrances that are gently used, which means the perfume or cologne should only have been sprayed once or twice and should not be significantly depleted. You can return the product in-store or by mail within 30 days of purchase.
You will need the original receipt or order confirmation for the return. If you don't have the receipt, you can provide a valid photo ID, and the return will likely be issued as store credit for the item's lowest sale price in the last 180 days.
Yes, fragrances ordered from the Macy's website can be returned to any Macy's store location or by post.
Officially, returned fragrances are not supposed to be resold. However, some customers have reported receiving fragrances that appeared to be used, and some former employees of fragrance shops have shared tricks for making returned products appear untouched.
