Antonio Mcgowan
The Inscents Waterfall is a ceramic incense burner designed to mimic the movement of flowing water. It is advertised as a stress reliever and a decorative piece for the home. The product has received mixed reviews, with an average rating of 3.1/5 on Trustpilot. While some customers praise its pleasant aroma and ability to aid in relaxation, others have criticised the quality of the product, the accuracy of its advertising, and the legitimacy of the company selling it.
| Characteristics | Values |
|---|---|
| Customer reviews | Mixed reviews, with an average rating of 3.1/5 on Trustpilot and 4.4/5 on Buyincensewaterfall. |
| Shipping | Some customers report issues with shipping, including delays and not receiving orders. |
| Quality | Opinions vary, with some customers praising the quality and appearance, while others criticize the build quality and smoke level. |
| Scent | Reviews are mixed, with some customers enjoying the scent and others finding it underwhelming or unpleasant. |
| Value for money | Some customers find it expensive, while others believe it is good value for money. |
| Customer service | Some customers report issues with refunds and dispute resolution, while others praise the company's diligence in addressing concerns. |
| Accreditation | The business is not BBB Accredited and has failed to resolve underlying causes of complaints. |
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What You'll Learn
- Incense waterfall products are available on Amazon and Trustpilot
- The product has mixed reviews on Trustpilot, with an average rating
- Some customers have reported issues with shipping and payments
- The product is not BBB accredited and has failed to address complaints
- The waterfall design and scent variety are appreciated by some customers
Incense waterfall products are available on Amazon and Trustpilot
On Trustpilot, the website buyincensewaterfall.com has received 436 reviews with an average of 4 stars. One review says that the product is "amazing" and that the "incense holder is very attractive and sleek". Another review says that the product is a "complete scam" and that they were charged more than they expected.
Another website, incensefalls.com, has received 100 reviews on Trustpilot with an average of 1.4 stars. One review says that the website is full of "criminals" who use "complicated online pitches" to get customers to buy more products. Another review says that they were charged multiple times without their consent.
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The product has mixed reviews on Trustpilot, with an average rating
Positive reviews of the product mention its effectiveness in relieving stress and creating a pleasant aroma. Some reviews mention that the product is well-crafted and visually appealing, with one review stating that it is "beautifully crafted" and "cute". Several reviews also mention that the aroma of the incense cones is pleasant and long-lasting, with each cone having its own unique aroma.
On the other hand, negative reviews of the product criticise the quality of the ceramic holder and the included incense cones. Some reviews mention that the ceramic holder has jagged edges and missed colouring, and that the smoke does not cascade properly, contrary to the product's claims. Other reviews mention that the included incense cones are of low quality, with all the cones smelling the same and burning too quickly. There are also reports of customers being overcharged and having difficulty obtaining refunds.
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Some customers have reported issues with shipping and payments
In addition to shipping issues, some customers have also reported problems with payments and refunds. One customer reported that they were charged multiple times for the same order, while another said that they were unable to get a refund for an order that they never received. Some customers have also reported that the company makes it difficult to cancel orders, with one person saying that they tried to stop a purchase but found that there was no way to do so.
While some customers have reported positive experiences with the product, the majority of reviews on Trustpilot are negative, with many people reporting issues with shipping and payments. The Better Business Bureau has also received complaints about the company, with 66 complaints filed as of 2020. Overall, while some people may have had a positive experience with the Incense Waterfall, there are a significant number of customers who have reported issues with shipping and payments.
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The product is not BBB accredited and has failed to address complaints
The product in question, the Inscents Waterfall, is a ceramic incense burner designed to mimic the movement of flowing water. It is often sold with 100 scented cones. While the product has received positive reviews on Amazon and Trustpilot, with an average rating of 3.1/5 on Trustpilot and an average rating of 4.4/5 on Amazon, there are several concerns about the product and the company selling it.
Firstly, the Inscents Waterfall product is not BBB accredited. BBB accreditation is given to businesses that agree to BBB Standards for Trust and pass the organization's vetting process. The Inscents Waterfall product has failed to meet these standards and has not addressed underlying issues raised in customer complaints. Specifically, the Better Business Bureau (BBB) reports that the business has failed to respond to 66 complaints filed against it.
In addition to the lack of BBB accreditation, there are several other concerns about the product and the company selling it. Several customers have reported issues with shipping, including delayed delivery and difficulty receiving refunds. There have also been reports of unauthorized charges and difficulty cancelling orders. Some customers have also expressed disappointment with the quality of the product, including the build quality of the ceramic burner and the quality of the scented cones.
Given the concerns about the product's shipping, customer service, and quality, as well as the lack of BBB accreditation, it is important for customers to carefully consider their purchase and be aware of the potential risks involved. While some customers have had positive experiences with the product, others have encountered significant issues.
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The waterfall design and scent variety are appreciated by some customers
The Inscents Waterfall is a ceramic incense burner designed to mimic the movement of flowing water. It comes with a variety of scented cones, each with a unique aroma. While some customers have criticised the quality of the ceramic and the scent cones, others have praised the design and scent variety.
Some customers have reported that the ceramic burner is of poor quality, with uneven colouring and jagged edges. They also report that the cones are of low quality, burn too quickly, and do not produce the desired waterfall effect. However, other customers have found the burner to be well-crafted and visually appealing, describing it as a "cute" and "pretty" waterfall unit that makes a great Christmas decoration.
In terms of scent, some customers have been disappointed, reporting that the cones smell like burning wood with no distinct fragrance. They also criticise the packaging, noting that the cones are thrown together in one bag, mixing the scents. However, other customers have been impressed with the scent variety, noting that each cone has its own aroma, from floral scents like lavender to fruity scents like lemon. They also find that the aroma lingers longer compared to other incenses.
Overall, while there are some negative reviews, there are also customers who appreciate the waterfall design and scent variety of the Inscents Waterfall product. It is worth noting that individual experiences may vary, and it is always a good idea to do your own research before purchasing any product.
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Frequently asked questions
Incense Waterfall is a legitimate company, but it is not BBB accredited.
The quality of the ceramic burner has been described as cheap, with several manufacturing defects. However, some customers have praised its design and build quality.
The cones have received mixed reviews. While some customers have praised the unique scents and long-lasting aroma, others have criticised the cones for having no fragrance and burning too quickly.
Incense Waterfall's customer service has received mixed reviews. While some customers have praised the company for their diligence, others have complained about late deliveries and issues with refunds.
The Incense Waterfall is available on Amazon, eBay, and the company's official website.
