Anisha Riggs
Fragranceroom.com is a website that offers a range of fragrances and beauty products at discounted prices. The website has received mixed reviews, with an average rating of 3/5 on Trustpilot. While some customers have reported positive experiences with their purchases, others have claimed that the website is a scam, selling fake perfumes and colognes. Some reviews also mention issues with customer service, with emails and phone calls going unanswered. With conflicting reports, it is difficult to determine whether Fragrance Room is completely legitimate, but there are enough red flags to warrant caution when considering a purchase from this website.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 3/5 |
| Trustpilot Reviews | 10 |
| Trustpilot Comments | Website issues, order cancellations, phone number issues, non-delivery, full mailbox, outdated Facebook page, fake comments |
| Trustpilot Overall Sentiment | Negative |
| Walmart.com Reviews | Positive and negative |
| Walmart.com Comments | Timely delivery, proper packaging, fake products, weak scent, ignored emails, refund issues |
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What You'll Learn
Fragrance Room has a Trustpilot rating of 3/5
The Fragrance Room has a Trustpilot rating of 3/5, with 10 reviews. Several reviews mention issues with the website, including problems with checkout and email communication. Some reviewers also question the legitimacy of the company, citing issues with the provided phone number and Facebook page. However, there is also a positive review from a customer who purchased an Amber room spray and loved it.
Trustpilot is a website that allows customers to share their experiences and opinions about a company. The Fragrance Room's Trustpilot rating of 3/5 indicates that it has received a mix of positive and negative reviews. While some customers have reported issues with the company, others have had satisfactory experiences.
One common issue mentioned in the reviews is problems with the checkout process on the website. Several reviewers reported that they were unable to complete their orders due to errors or that their orders were cancelled without explanation. There are also complaints about a lack of response from the company, with emails bouncing back due to a full inbox.
In addition to the website issues, some reviewers have questioned the legitimacy of the company. They have noted that the phone number provided is no longer in use and that the Facebook page appears outdated with fake-looking comments. These reviewers have warned others to avoid the site, calling it a "total scam" and advising against providing card details.
However, there is also a positive review from a customer who purchased the Amber room spray through click-and-collect. This customer loved the product but expressed hesitation about home deliveries due to the negative reviews. This mixed feedback suggests that while some customers have had positive experiences with the product, the company's delivery and communication processes may need improvement.
Overall, the Fragrance Room's Trustpilot rating of 3/5 highlights a range of customer experiences. While some have encountered issues with the website, communication, and legitimacy, others have been satisfied with their purchases. It is always advisable to exercise caution when providing personal and payment information online and to be aware of potential risks associated with unfamiliar websites.
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Some customers have reported receiving empty boxes
On Trustpilot, a customer reported issues with the Fragrance Room's phone number and email address. They mentioned that the phone number was no longer in use, and their email bounced back due to a full inbox. The customer also suspected fake comments on the company's Facebook page, further raising doubts about the legitimacy of the business.
These reports of empty boxes and lack of response from customer service have raised concerns among customers about the authenticity and reliability of Fragrance Room as an online retailer. While some customers have expressed satisfaction with their purchases, these instances of empty boxes and unresponsive customer service can be concerning for prospective buyers. It is essential for online businesses to maintain transparency, provide accurate information, and promptly address any issues that may arise to ensure a positive and trustworthy shopping experience for their customers.
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Some customers have reported receiving fake cologne and perfume
In addition to issues with the products themselves, some customers have also reported problems with Fragrance Room's customer service. One customer reported that their emails to Fragrance Room bounced back due to a full inbox, and they were unable to reach anyone by phone. They also noted that Fragrance Room's Facebook page appeared to have fake comments from supposedly satisfied customers. Similarly, the customer who received an empty box from Walmart reported that Fragrance Room never responded to their emails and that they ultimately had to contact Walmart directly to receive a refund.
On the other hand, there are also customers who have had positive experiences with Fragrance Room. One customer who purchased Gucci Bloom Eau de Parfum from Fragrance Room through Walmart reported that they were satisfied with the whole process. They received their package in a reasonable amount of time, and the perfume was not damaged. The customer also noted that they could still smell the fragrance several hours later and that they would order from Fragrance Room again.
Overall, while there are some reports of customers receiving fake products and experiencing poor customer service, there are also customers who have been satisfied with their purchases from Fragrance Room. It is important for customers to exercise caution when purchasing fragrances online and to be aware of the potential risks, such as receiving fake or damaged products.
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The company's contact phone number is no longer in use
The legitimacy of The Fragrance Room is questionable. A customer review on Trustpilot details the user's experience of trying to contact the company via phone and email. The reviewer found The Fragrance Room's contact phone number—1-866-FRA-ROOM—to be no longer in use. The reviewer also received an email stating that their initial email to the company had bounced back due to a full inbox.
The reviewer's experience with The Fragrance Room's contact information is concerning and raises doubts about the company's legitimacy. A full voicemail inbox can be a red flag, indicating that a company is not actively monitoring or responding to customer inquiries. This could be a result of the company being overwhelmed with inquiries or, in a worse-case scenario, it could suggest that the company is neglecting its customer service responsibilities.
The Fragrance Room does provide a phone number and email contact option on its website, encouraging customers to reach out for information or help. However, the reviewer's experience suggests that these contact methods may not be reliable or actively monitored. This could be a significant issue for customers, especially if they have inquiries about their orders or need assistance with returns or refunds.
While an inactive phone number and full voicemail inbox do not necessarily indicate that a company is illegitimate, they are certainly cause for concern. Customers rely on these contact methods to receive timely support and assistance, and a lack of responsiveness can lead to negative experiences and impact a company's reputation. In this case, the reviewer's difficulty in reaching The Fragrance Room has led them to question the company's legitimacy and left a negative impression.
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Some customers have reported being satisfied with their purchases
Another review on Walmart.com mentions that the size of the bottle they received was more than they expected, and that they were pleased with their purchase.
Additionally, on Trustpilot, a customer mentioned that they loved the Amber room spray they purchased through click-and-collect. However, they also mentioned that they would be hesitant to try home deliveries due to negative reviews regarding delivery issues.
While there are some positive reviews, it is important to consider the overall reputation and average rating of the company before making a purchase decision.
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Frequently asked questions
Fragrance Room is a seller on Walmart.com that sells fake cologne and perfume. The company has an ""Average" rating of 3/5 on Trustpilot. While some customers have reported receiving their packages on time and in good condition, others have complained about receiving fake or empty packages, difficulty contacting customer service, and issues with the checkout process on the website.
Customer reviews of Fragrance Room are mixed. Some customers have reported receiving their orders on time and being happy with the products, while others have complained about receiving fake or empty packages, difficulty contacting customer service, and issues with the checkout process on the website.
Fragrance Room has an "Average" rating of 3/5 on Trustpilot, with 10 reviews.
