Katrina Rosales
The legitimacy of Perfume Boutique has been called into question by several customers. On Trustpilot, the company has received a rating of 1.6/5 and 3.6/5 on different pages, with some reviewers claiming that they received fake perfumes, did not receive their orders, or were delivered half-used bottles. However, there are also positive reviews praising the company for its low prices, quick delivery, and excellent product quality. It is important to consider all reviews and use one's discretion when assessing the legitimacy of an online retailer.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 1.6/5 (perfumeboutique.co.uk), 3.6/5 (perfume-boutique.net) |
| Customer Service | Some reviews mention good customer service, while others claim non-delivery of products and no response from the company |
| Product Quality | Some reviews mention receiving fake or used products, while others praise the quality and value for money |
| Delivery Time | Mixed reviews, some mention timely delivery while others report non-delivery |
| Website Usability | Some reviews mention an easy-to-use website |
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What You'll Learn
Mixed reviews on Trustpilot
Perfume Boutique has received mixed reviews on Trustpilot, with ratings ranging from "bad" to "average". As of May 2019, the website had a rating of 1.6/5, with several customers complaining about issues such as non-receipt of orders, fake perfumes, and poor customer service. Some reviewers even accused the company of being a scam. However, there were also a few positive reviews from customers who were satisfied with the pricing, quality, and delivery speed of their orders.
One customer reported that they had ordered a perfume a month ago and had not received it, despite emailing the company multiple times with no response. Another reviewer claimed that the perfume they received was fake and that the company was a scam. Similar complaints were made by other customers, who reported issues such as non-receipt of orders, difficulty in contacting customer service, and being charged for delivery even when ordering multiple items.
On the other hand, some customers were pleased with their experience, praising the company for its low prices, high-quality products, and fast delivery. One customer mentioned that they had ordered aftershave with an estimated delivery time of 5-7 working days, and it arrived within the specified time frame. They were also impressed with the quality of the product, stating that it was as good as what they would expect from duty-free shops but at a much lower price.
More recently, in November 2022, Perfume Boutique received an "average" rating of 3.6/5 on Trustpilot. The reviews from this period show a similar mix of positive and negative experiences. One customer reported a positive experience, praising the company for its quick delivery, beautiful gift wrapping, and trustworthy brand. However, another reviewer warned others that the website is a scam, claiming that they would neither ship items nor refund money.
In addition to the Trustpilot reviews, there is a review on Reddit from May 2025, where a customer expressed their dissatisfaction with receiving a half-used bottle of perfume without a cap. The customer stated that they had submitted a complaint and were awaiting a resolution from customer service.
Overall, the mixed reviews on Trustpilot and other platforms suggest that customers' experiences with Perfume Boutique may vary. While some customers have reported positive experiences with the company's pricing and delivery, others have had issues with non-receipt of orders, fake perfumes, and poor customer service. It is always advisable to exercise caution when purchasing from online retailers, especially when there are concerns about the authenticity of products or the legitimacy of the business.
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Allegations of selling fake perfume
As of November 2022, Perfume Boutique has received mixed reviews on Trustpilot, with some customers alleging that they sell fake perfumes. One review claims that the perfume they received was fake, while another warns others that the website is a scam that won't ship items or refund money. However, there are also positive reviews, with some customers praising the quick delivery, great customer service, and well-packaged orders.
It is important to be cautious when purchasing perfumes online, especially from unfamiliar websites or sellers. Fake perfumes are often priced much lower than genuine perfumes, which can tempt buyers looking for a bargain. However, these counterfeit perfumes can contain harmful chemicals and substances, such as DEHP, cyanide, human urine, high levels of methanol, and other dangerous chemicals, which can cause serious skin rashes, respiratory problems, and even cell mutations leading to cancer.
The FBI and law enforcement agencies have warned the public about the dangers of counterfeit cosmetics and fragrances, as the sale of these fake products is often linked to other illegal activities. It is recommended to buy perfumes from official stores or trusted sellers to ensure the product's authenticity and avoid the health risks associated with counterfeit perfumes.
To identify fake perfumes, buyers can look for signs such as poor packaging quality, misspelled brand names, or unusually low prices. It is also advisable to read reviews and research the seller before making a purchase. By being vigilant and informed, buyers can protect themselves from purchasing counterfeit perfumes and exposing themselves to potentially harmful substances.
To conclude, while there are allegations of selling fake perfumes, it is essential to consider the mixed reviews and the potential risks associated with counterfeit fragrances. Buyers should prioritize their safety and make informed decisions when purchasing perfumes, especially from online sellers or unfamiliar sources.
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Poor customer service
While some customers have praised Perfume Boutique for its "impeccable service", fast delivery, and "beautiful products", there are several negative reviews that highlight poor customer service.
Several customers have complained about not receiving their orders, even after a month of placing them. These customers have also mentioned that their emails to the company have gone unanswered. One customer claimed that the perfume they received was fake and that the company was a "100% scam". Another customer received a half-used bottle of perfume with no cap and had to submit a complaint asking for a refund or replacement.
On Trustpilot, Perfume Boutique has an overall rating of 1.6/5, indicating "Bad" service. While some customers have had positive experiences with the company, the majority of reviews highlight issues with non-delivery of orders, scam practices, and poor product quality.
Overall, the mixed reviews suggest that Perfume Boutique's customer service may be inconsistent, with some customers receiving quick and efficient service while others experience delays, non-delivery, and difficulty in reaching the company for support.
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Quick delivery
While there are mixed reviews about Perfume Boutique, with some customers reporting scams and non-delivery of products, there are also several testimonials praising the quick delivery of their orders.
Some customers have reported that their orders arrived within the estimated time frame, with one customer stating that they received their order in 7 days, which they considered fabulous. Another customer praised the super quick delivery and said that their order was delivered in perfect condition.
There are also a few reviews that mention fast delivery, with one customer stating that they received their order in less than 10 days, and another customer claiming that their order was delivered in less than 2 days.
Additionally, some customers have highlighted the tracking feature, allowing them to follow their orders all the way to their doorstep.
Overall, while there are some negative reviews, there are also positive testimonials from customers who have experienced quick delivery and efficient service from Perfume Boutique.
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Well-packaged items
Some customers have complained about receiving items that were not adequately packaged, leading to potential damage during transit. For instance, one customer reported receiving a half-used bottle of perfume without a cap, which is unacceptable and raises questions about the company's quality control and attention to detail.
On the other hand, some customers have praised the company for their quick delivery and well-packaged items. One customer mentioned that their package was "very well packed," ensuring the delicate bottle inside arrived safely and intact.
It is worth noting that the reviews for Perfume Boutique on Trustpilot are generally negative, with an average rating of 1.6 out of 5 stars. However, the most recent reviews on Trustpilot from November 2022 indicate an improvement, with an average rating of 3.6 out of 5 stars. This suggests that the company may have taken steps to address previous concerns and improve their services.
Overall, while there are some positive reviews, the mixed nature of the feedback suggests that customers should exercise caution when ordering from Perfume Boutique to ensure their items are well-packaged and arrive in satisfactory condition.
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Frequently asked questions
There are mixed reviews on Trustpilot about Perfume Boutique. While some customers have flagged the company as a scam, others have praised the quick delivery, low prices, and quality of the products.
Positive reviews on Trustpilot mention the quick delivery, low prices, and excellent quality of the products. One review also mentions that the website is very nice.
Negative reviews on Trustpilot claim that Perfume Boutique is a scam that won't ship items or refund money. One review mentions receiving a half-used bottle of perfume with no cap. Another mentions that the perfume they received was fake.
As of November 23, 2022, Perfume Boutique is rated "Average" with 3.6 / 5 on Trustpilot, with 3 reviews. An older rating from May 29, 2019, gives Perfume Boutique a "Bad" rating of 1.6 / 5, with 25 reviews.
Yes, it appears that the rating of Perfume Boutique on Trustpilot has improved over time. While the older rating from May 2019 is "Bad" at 1.6 / 5, the more recent rating from November 2022 is "Average" at 3.6 / 5. This suggests that the company may have addressed previous concerns or improved its products and services.
