Jomashop Cologne: Legit Or A Scam?

There are many conflicting opinions on whether Jomashop is a legitimate fragrance seller. Some people claim that they have bought fragrances from Jomashop and had a good experience, while others claim that they have been scammed by the website. Some people also claim that Jomashop is slow to ship and has poor customer service. However, it is important to note that Jomashop is primarily a watch seller, and fragrances are a secondary concern for them. Overall, it seems that Jomashop is a legitimate website, but there may be some risks associated with purchasing from them.

Jomashop's legitimacy

There are many conflicting opinions on the legitimacy of Jomashop as a fragrance seller. Some people claim that they are a legitimate business and that they have had positive experiences buying from them. One person said that they bought a Serge Lutens fragrance from Jomashop and that it was a good experience. Another said that they bought a watch from Jomashop and that they are a legitimate business. However, others claim that they have had negative experiences with Jomashop, with one person saying that they bought a counterfeit fragrance from them and that they refused to take the bottle back.

Some people have expressed confusion over how Jomashop is able to offer such significant discounts on fragrances compared to other retailers. One person pointed out that almost all perfumes are extremely cheap to make and are extremely overpriced. It was also suggested that Jomashop might be a grey market seller, which could explain their lower prices. Grey market sellers are not official retailers and may not offer the same warranties or guarantees as authorised dealers.

Jomashop's customer service has also been called into question, with one person describing it as "poor poor poor". Another person noted that Jomashop can be slow to ship orders, and that they sometimes say items are available when they are not. However, despite these concerns, several people stated that they would buy from Jomashop again and that they believe the site is legitimate.

Overall, while there are some mixed reviews, the majority of people seem to agree that Jomashop is a legitimate business, even if they are not primarily a fragrance seller. Those who have bought from them seem to be generally satisfied with their purchases, although there are a few reports of issues with customer service and shipping speeds.

Customer service

Customer reviews of Jomashop's customer service are mixed. While some customers have reported positive experiences, describing the customer service as "passable", "responsive", "professional", and "fantastic", others have criticised the company for being "rude", "nasty", and "disgusting".

Some customers have reported issues with delivery, including long shipping times, items being delivered to the wrong place, and items being damaged in transit. In some cases, customers have also reported issues with receiving refunds or replacements for faulty or damaged items. One customer reported that Jomashop tried to refund them half the cost of a damaged item, with the customer being told they could "keep it as is". Another customer reported that Jomashop refused to accept a return, only doing so after PayPal forced them to.

On Trustpilot, Jomashop has replied to 93% of negative reviews and usually replies to negative reviews in under a week. The company states that it prides itself on its "ability to deliver the best prices, most varied selection and finest service". It also states that it understands that this means providing "competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state-of-the-art, New York City-based fulfillment centre capable of delivering products to every corner of the world".

Shipping speed

While Jomashop is a legitimate fragrance seller, it is not their primary business. Jomashop is a grey market seller, which means they can offer lower prices than other retailers. However, this also means that they may have older stock, and their inventory is inconsistent.

Jomashop is not known for its speedy shipping. One customer reported that it took 1.5 weeks for their order to be shipped, and others have described the company as "slow as hell" and "not Spee-Dee on shipping". If you order from Jomashop, be prepared to wait a while for your cologne to arrive.

In addition, Jomashop's inventory management has been described as "not great". Some customers have had to cancel orders because items were listed as available when they were not.

Despite these issues, many customers have reported positive experiences with Jomashop, praising their low prices and the legitimacy of their products. However, if you are looking for speedy delivery, Jomashop may not be the best option.

Return policy

Jomashop has a detailed return policy, which can be found on its website. The policy states that customers can return or exchange an item within 30 days of shipping from the warehouse (14 days for pre-owned items). To initiate a return, customers need to obtain an RMA (Return Merchandise Authorization) number by visiting the Returns Center or calling customer service. The RMA number is valid for ten days and must be clearly written on the shipping carton.

Jomashop will deduct the initial shipping cost and the return shipping charges from the total refund. The customer is responsible for return shipping charges and must ensure that the item is returned in its original packaging with all packing materials, manuals, and accessories included. Additionally, customers should include the invoice and specify the reason for the return.

There is some ambiguity regarding refunds for opened or used items, and customers have reported varying experiences with the return process. Some customers have mentioned issues with high return shipping costs and unclear policies, while others have shared positive experiences with receiving refunds for defective items.

It is important to note that Jomashop reserves the right to refuse any return if parts of the item are missing or if there are noticeable discrepancies or damages upon receiving the item.

Comparison with other sellers

Jomashop is a legitimate fragrance seller, but it is not their primary focus. Their inventory is inconsistent and unpredictable, and they are not very quick with shipping.

Compared to other sellers, Jomashop has been described as having better prices, but poor customer service. Fragrancenet, for example, has been said to offer lower spending requirements for vouchers and includes free samples with orders. FragranceX and Fragrancenet are more consistent and predictable, while FragranceBuy and PerfumeOnline are also trusted discount sites.

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