Antonio Mcgowan
Incense Waterfall is the name of an incense burner designed to mimic the movement of flowing water. It is available from a number of online retailers, including Incense Falls, Inscents Waterfall, and Buyincensewaterfall. While some customers have reported positive experiences with the product itself, others have claimed that the companies selling it are fraudulent. This article will explore the various reviews of Incense Waterfall and its retailers to determine whether these companies are legitimate.
| Characteristics | Values |
|---|---|
| Customer Service | Poor, Non-responsive, Pushy |
| Shipping Time | Delayed |
| Product Quality | Low |
| Trustpilot Score | 1.4/5, 1.9/5, 3.1/5, 4.4/5 |
| Legitimacy | Scam, Fraudulent |
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What You'll Learn
- Incense Waterfall's Trustpilot reviews are mixed, with some calling it a scam
- The company has been accused of unauthorised payments and fraudulent activity
- Customers have reported issues with shipping and delivery times
- Some customers have praised the product's design and scent
- Incense Waterfall has been rated Excellent on Trustpilot by some customers
Incense Waterfall's Trustpilot reviews are mixed, with some calling it a scam
Incense Waterfalls has received mixed reviews on Trustpilot, with some calling it a scam. The product has an average rating of 3.1/5 on the platform, with some customers praising its design, scent, and stress-relieving properties, while others have complained about issues with ordering, shipping, and the quality of the product.
Some customers have expressed satisfaction with the product, stating that it creates a pleasant atmosphere and enhances their mindfulness practices, such as yoga. They appreciate the cute design and the variety of scents offered, claiming that the product helps them relax, unwind, and improve their mental health.
However, numerous negative reviews indicate that customers have encountered issues with the ordering process, including unexpected additional charges, difficulty cancelling orders, and unauthorized payments. Several people have also reported that they never received their orders despite lengthy wait times, and that the company provided generic responses regarding delivery delays without resolving the issue.
There are also mixed reviews regarding the quality of the product. While some customers enjoy the scent and find that the cones burn quickly, others have complained that the cones smell like burning paper and do not produce the advertised waterfall effect. Some have even stated that the product is a scam and that the company is fraudulent, with suspicious and pushy representatives.
It is worth noting that the Trustpilot reviews for Incense Waterfalls may pertain to different websites, including "inscentswaterfall.com" and "incensewaterfall.co", which could contribute to the variation in ratings and experiences shared by customers.
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The company has been accused of unauthorised payments and fraudulent activity
The company Incense Waterfall has received numerous complaints and negative reviews online, with many customers accusing the company of unauthorised payments and fraudulent activity. Several customers have reported that they were charged significantly more than the agreed-upon price, with some reporting unauthorised payments of over double the original amount. In some cases, customers have reported that they never received their orders despite being charged, while others have stated that they were unable to obtain refunds for their purchases.
One customer reported that they were charged $106 after placing an order for $20, and despite multiple attempts to contact the company, they never received a response. Another customer reported a similar issue, stating that they were charged $64 when the checkout amount stated $24. In addition, some customers have reported that the company's website does not display a total amount at checkout, making it difficult to identify any unauthorised charges until after the payment has been processed.
The company has also been accused of fraudulent activity, with some customers claiming that they were charged for items they did not order. In some cases, customers have reported that their orders were never shipped, and despite contacting customer service, they were unable to obtain a refund. One customer reported that they were told by the company that they could only receive a refund if they refused the package upon delivery, even though the company had not shipped the order.
While there are some positive reviews for the company's products, the majority of reviews on Trustpilot and Reddit are negative, with many customers expressing frustration and disappointment with their experiences. Overall, the high number of complaints and accusations of unauthorised payments and fraudulent activity raise serious concerns about the legitimacy and trustworthiness of Incense Waterfall.
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Customers have reported issues with shipping and delivery times
On the other hand, some customers have reported positive experiences with the product and its stress-relieving properties. They have praised the pleasant aroma, the variety of scents, and the effectiveness of the product in enhancing their mindfulness practices and creating a relaxing atmosphere.
It is worth noting that the company's Trustpilot rating for "Incensefalls" is 1.4/5, indicating a "Bad" rating. However, the rating for "BuyIncenseWaterfall" is 4.4/5, indicating an "Excellent" rating. This suggests that there may be some discrepancies in the quality of service provided by the company, and it is essential for customers to exercise caution and conduct thorough research before making a purchase.
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Some customers have praised the product's design and scent
While some customers have criticised Incense Waterfall for its complicated online sales process, unexpected additional charges, and poor customer service, others have praised the product's design and scent.
One customer praised the product's ability to enhance their yoga practice and mindfulness sessions, noting that the subtle scent and cute design of the waterfall holder helped them relax and calm down, aiding their focus and reducing their stress. Another reviewer echoed similar sentiments, stating that the product created a pleasant atmosphere that promoted rest and unwinding.
The incense cones have also received positive feedback for their unique and delightful aromas. One customer mentioned that the cones filled their room with a pleasant aroma, enhancing their aromatic experience. The variety of scents available, each with its own purpose, was also highlighted as a positive aspect of the product.
In addition to the scent, the design of the ceramic burner has been appreciated by customers. One reviewer mentioned that they loved the colour and design of the burner, which added to the overall positive experience. The secure packaging and ease of use were also mentioned as positive aspects of the product.
While there are mixed reviews regarding the quality and effectiveness of the cones, some customers have found them to be superior to those available in the market. The complimentary cones included with the burner have been described as a delightful addition, aiding in stress relief and creating a pleasant aromatic experience.
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Incense Waterfall has been rated Excellent on Trustpilot by some customers
Incense Waterfall is a company that sells incense burners and cones. While the company has received some positive reviews on Trustpilot, with some customers rating it as "Excellent", there are also many negative reviews and warnings from customers who believe they have been scammed by the company.
Some customers have complained about unauthorised payments being taken from their accounts, with amounts being deducted that are much higher than the price of the product. In some cases, customers have reported that they never ordered anything from the company but were still charged and received products. There are also complaints about the quality of the products, with some people stating that the cones burn through very quickly and do not have pleasant scents.
On the other hand, some customers have praised the product, saying that it helps to reduce stress and anxiety and that the scent is pleasant and long-lasting. There are also positive comments about the customer service, with some people reporting that they received refunds for items they did not order and that the company was responsive in sending out a replacement product when there was an issue with the shipping address.
It is worth noting that the majority of reviews on Trustpilot for Incense Waterfall are negative, with an average rating of 1.4/5, 1.9/5 or "Bad", depending on the source. Therefore, while some customers may have had positive experiences with the company, there are also many reports of scams and fraudulent activity, as well as issues with the quality of the products.
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Frequently asked questions
Incense Waterfall is a legitimate company, but it has received mixed reviews. On Trustpilot, the company has an "Excellent" rating of 4.4/5, while another Incense Waterfall company has an Average rating of 3.1/5, and two other companies with similar names have "Poor" and "Bad" ratings of 1.9/5 and 1.4/5, respectively.
Some customers have praised the product for its ability to enhance mindfulness sessions and create a pleasant atmosphere that is conducive to rest. The product's cute design and variety of scents have also been well-received.
Some customers have complained about unauthorized payments, issues with shipping, and poor product quality. There have also been concerns about the company's return policy and suspicious sales tactics.
Always check for verified reviews on platforms like Trustpilot and Better Business Bureau (BBB) before making a purchase. Be cautious of companies with similar names, as there are multiple businesses operating in this industry.
