Antonio Mcgowan
Harrods is a historic department store in London, known for its luxury merchandise and exclusive brands. It has a rating of 4.1/5 on Trustpilot, with 4911 reviews. While some customers have praised the service, with one customer reporting that their package arrived within a week, others have complained about poor customer service, late deliveries, and damaged products. One customer reported receiving a cracked bottle of perfume, while another claimed that their expensive handbag was delivered in a dirty and damaged condition. With an average score of 2.00 out of 90 reviews on reviews.io, Harrods has received similar feedback on this platform, with customers complaining about the quality of the products and the lack of empathy shown by customer service representatives. So, is Harrods perfume legit? The answer may depend on individual experiences, with some customers having positive interactions and others encountering issues with their orders.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 4.1/5 |
| Number of reviews on Trustpilot | 4,911 |
| Customer service | Negative reviews on Trustpilot and Reddit |
| Product quality | Negative reviews on reviews.io and Trustpilot |
| Overall rating on reviews.io | 2/5 |
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What You'll Learn
Harrods rated Great with 4.1/5 on Trustpilot
Harrods, the world-renowned department store in London, has a rating of 4.1/5 on Trustpilot, with thousands of reviews. The store, which first opened its doors in 1834, is known for its luxurious merchandise, exclusive brands, and myriad departments.
Many customers have praised Harrods' customer service, with one reviewer commending a makeup artist named Bernadette for her friendliness and knowledge about makeup products, colours, and undertones. Another reviewer highlighted the store's Tudor Fine Watch Room, emphasising the excellent buyer experience and aftercare services.
In addition to in-store experiences, Harrods has also received positive reviews for its online shopping and delivery services. One customer shared that their package arrived promptly, and the product was legitimate.
Harrods Outdoors, a division of Harrods, has also earned a rating of 4.1/5 on Trustpilot. Customers have praised the team's expertise and prompt delivery of high-quality plants.
While the majority of reviews are positive, there are also some negative experiences mentioned. For example, one customer expressed disappointment with the spa services, while another encountered issues with booking appointments.
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Mixed reviews on reviews.io
Harrods, the world-renowned department store based in London, has received mixed reviews on reviews.io. While some customers have reported positive experiences, others have expressed disappointment and frustration with their online shopping service.
One customer shared their dismay at receiving a damaged and poorly packaged handbag, which was meant to be a gift for their wife. They described the bag as being "crushed," with all the labels cut and placed in a zipper compartment, and scuff marks on the bottom. Despite returning the item and requesting a review by senior management, the customer reported feeling let down by Harrods' response, which denied any responsibility for the condition of the bag.
Another reviewer expressed similar concerns, describing their experience shopping for a perfume as "abysmal." They recounted how the perfume bottle arrived cracked, with the perfume leaking, and shards of glass everywhere. Despite multiple attempts to contact customer service, the issue remained unresolved, leaving the customer without a gift and feeling ignored and disappointed.
However, not all reviews are negative. One customer praised the knowledgeability of a Harrods employee named Kristan, who offered helpful advice and guidance with perfume selection. This positive experience contrasts with the negative reviews, highlighting the mixed nature of customer feedback on reviews.io.
The mixed reviews on reviews.io reflect a range of customer experiences, from satisfaction to disappointment. While some customers have encountered issues with damaged products and unresponsive customer service, others have appreciated the expertise of Harrods' staff and the timely delivery of their orders. These contrasting reviews underscore the importance of considering a range of perspectives when evaluating a retailer's reputation and reliability.
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Negative reviews mention poor customer service
Harrods is a well-known and long-established department store in London, offering a wide range of luxury merchandise, including perfumes. While the store has a rating of 4.1/5 on Trustpilot, with 4,911 reviews, there are some negative reviews that mention poor customer service.
One review mentions that the customer service team did not respond to their queries regarding a cracked and leaking perfume bottle. The customer was ignored and did not receive a resolution to their issue, despite multiple attempts to contact Harrods. Another review mentions that the customer received a damaged product and was accused of lying about the damage, with the company claiming that the parcel did not look damaged upon delivery. The customer described their experience as "absolutely furious" and felt that Harrods did not value its customers.
Another review mentions that the customer received a crushed and scuffed handbag, with the labels cut off and placed in a zipper compartment. The customer described the experience as "totally unacceptable" for a full-priced bag costing £4150. The customer sent the bag back to Harrods for a review and was told that the bag had passed their internal checks and was sent out in good condition.
These negative reviews highlight issues with Harrods' customer service, including a lack of responsiveness, empathy, and resolution to customer queries and complaints. It is important to consider both positive and negative reviews when evaluating the legitimacy of a retailer like Harrods. While the majority of reviews on Trustpilot are positive, the negative reviews raise concerns about the level of service and support that customers can expect.
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Positive reviews praise fast delivery and product authenticity
Harrods, the world-renowned department store in London, has received mixed reviews online. While some customers have reported negative experiences, there are also many positive reviews praising the store for its fast delivery and product authenticity.
One customer on Trustpilot reported that their package arrived within a week and that the product they purchased was legitimate. They did not have any issues with customer service, but other reviewers have not had the same experience. Another review on Trustpilot warns others not to waste their money shopping at Harrods, as they had a disappointing experience with a damaged product and poor customer service. The reviewer claims that their messages went ignored and they were left without a resolution to their issue.
Despite some negative reviews, Harrods maintains a "Great" rating of 4.1/5 on Trustpilot, indicating that many customers have had positive experiences with the store. Some customers have praised Harrods for its unparalleled service and knowledgeable staff. One customer reported that a sales associate named Kristan was incredibly knowledgeable and helpful in selecting a perfume.
Overall, while there are some mixed reviews, positive feedback for Harrods praises the store for its fast delivery and authentic products. Customers also appreciate the store's extensive selection of luxury merchandise and renowned service.
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Harrods is a historic London department store
The store became a department store in the 1880s and over the next century and a half, established its luxury reputation worldwide. Harrods is now a Grade II listed luxury department store, spanning 1,100,000 square feet (100,000 m2) of selling space, making it the largest department store in Europe and one of the largest in the world. It attracts 15 million visitors annually and is known for its distinctive green awnings and ornate gold facade.
Harrods has a long history of innovation and expansion. In 1898, it debuted England's first "moving staircase" (escalator) in their Brompton Road stores, offering nervous customers a shot of brandy at the top to revive them after their 'ordeal'. By the early 1890s, the store had expanded into most of the current site we see today, boasting London's first escalator, installed in 1898. Harrods also had waiting rooms, fitting rooms, smoking rooms, a post office, a circulating library, a music room, a tourist office, and booths to book theatre and train tickets.
The department store was acquired by House of Fraser in 1959 and purchased by the Fayed brothers in 1985 for £615 million. In 1994, Harrods was moved out of the House of Fraser Group to become a private company prior to the group's relisting on the London Stock Exchange. Today, Harrods is owned by Qatar's sovereign wealth fund, which bought the store from Egyptian businessman Mohamed Al-Fayed a decade ago.
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Frequently asked questions
Harrods is an enormous, historic department store in London. It has been rated ""Great" with 4.1/5 on Trustpilot based on 4,911 customer reviews. While some customers have reported negative experiences, others have had positive experiences, with packages arriving within a standard timeframe.
Harrods currently has a TrustScore of 4.1/5 on Trustpilot.
Customer reviews of Harrods on Trustpilot are mixed. Some customers have reported issues with customer service, late responses, and damaged products. However, other customers have praised the knowledgeability of Harrods staff and the timely delivery of their packages.
Yes, reviews of Harrods can also be found on reviews.io, where the store has received an average score of 2.00 out of 90 reviews.
Customer reviews on reviews.io are predominantly negative, with some customers reporting issues with the condition of the products they received, including damaged and used items. These reviews suggest that customers should reconsider purchasing from Harrods due to their poor service and high prices.
