Seamus Hammond
Harrods is a well-known retailer that offers a range of products, including fragrances. With a presence in London, this retailer has received mixed reviews for its services. While some customers praise the in-store experience, highlighting the helpful and knowledgeable staff, others have expressed disappointment with their online shopping experience, citing issues with delivery and customer service. Trustpilot reviews give Harrods an overall rating of 4/5, while reviews.io gives it an average score of 1.97. Customers have reported problems with the condition of delivered items, with some alleging that used or damaged goods were sent to them. Delays in shipping and challenges in reaching customer support have also been mentioned. However, some customers have shared positive experiences, praising the variety of fragrances available at Harrods' perfume hall and the opportunity to explore and sample different scents.
| Characteristics | Values |
|---|---|
| Customer Service | Poor, slow response times, unhelpful |
| Delivery | Delays, long delivery times |
| Product Quality | Damaged, not as described, not new |
| Trustpilot Rating | 4/5 |
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What You'll Learn
Harrods has a 4/5 rating on Trustpilot
Harrods is rated "Great" with 4/5 on Trustpilot. The department store has received 4,290 reviews on the platform, with customers praising its unparalleled service. One review highlights the passion and knowledge of a staff member who helped them choose the right makeup products. They also advised the customer on how to get free samples, which was a pleasant surprise.
However, it is important to consider that not all reviews are positive. On reviews.io, Harrods has an average score of 1.97 out of 5 based on 89 reviews. Several customers have complained about issues with online orders, late deliveries, and poor customer service. Some have also raised concerns about the quality and authenticity of the products they received, especially regarding expensive handbags.
While Trustpilot provides an overall positive view of Harrods, it is always advisable to consider multiple sources and reviews to make an informed decision.
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Negative reviews criticise customer service and delivery
While Harrods is rated "Great" with 4/5 stars on Trustpilot, with some customers praising the helpfulness and knowledge of staff, there are also negative reviews criticising customer service and delivery.
One review on Trustpilot mentions that the manager of the Drybar and a staff member named Barbara were very patient with them on one of the busiest days of the year. Another review mentions that the staff at Harrods are "lovely with expert knowledge" and that they never feel rushed or pushed into a sale.
However, on reviews.io, Harrods has an average score of 1.97/5 from 89 reviews. Several reviews on this site criticise the customer service and delivery. One review mentions that they received a crushed box with a used item inside, while another mentions that their order was still waiting to be picked up and shipped several days after the expected delivery date. Another review mentions that they received a bundle of metal bolts wrapped in tape instead of the fragrance they ordered.
Reddit users have also expressed concerns about the legitimacy of the store, with one user mentioning that they read reviews claiming that Harrods' customer service is "bad". However, this user also mentions that they ordered from Harrods and their package arrived "fairly standard fast".
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Positive reviews praise staff for being welcoming and helpful
While Harrods has received mixed reviews online, with an average score of 1.97/5 stars on reviews.io and a rating of 4/5 on Trustpilot, it seems that the in-store experience is generally positive, with many customers praising the staff for being welcoming and helpful.
One customer, in particular, noted that the sales assistants at Harrods were more than happy to guide them and show them around without any pressure to purchase immediately. They described Harrods as their "go-to place to shop luxury in Europe". This is in stark contrast to their experience at other luxury stores, where they felt bothered by sales assistants.
Another customer shared a similar sentiment, expressing that they never feel rushed or pushed into a sale at Harrods. They also highlighted the staff's expertise, patience, and professionalism, even during busy periods.
The positive reviews extend beyond the sales staff to the hospitality staff as well. One customer praised the hostess at the champagne bar, Sara, for being welcoming, professional, and well-informed. They specifically mentioned that Sara showed genuine interest in their conversation, which made their experience enjoyable.
While there are some negative reviews regarding Harrods' online store and delivery services, particularly during the height of the COVID-19 pandemic when reduced staff and shipping delays were common, it appears that the in-store experience is generally positive, with staff often being commended for their welcoming and helpful attitude.
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Harrods has a large perfume hall with many brands
Harrods is a trusted and well-known luxury retailer based in London. It has a large perfume hall with many brands, including Chanel, Dior, Guerlain, and Sisley. The perfume hall is located on the ground floor and carries a wide range of mainstream perfumes as well as exclusive and limited-edition fragrances.
While Harrods has received mixed reviews for its online store, with some customers reporting issues with delivery and customer service, the in-store experience is generally praised. Many customers have shared positive experiences with the sales assistants, who are described as welcoming, helpful, and knowledgeable.
In terms of the legitimacy of the fragrances sold at Harrods, there do not appear to be widespread concerns about the authenticity of the products. However, there are isolated reports of customers receiving empty boxes or different items instead of the expected fragrance. These instances may be due to delivery mix-ups or other logistical issues rather than intentional deception.
Overall, Harrods is considered a reputable and established retailer, and its perfume hall is a popular destination for fragrance enthusiasts. The wide range of brands and exclusive offerings make it a unique and enjoyable shopping experience.
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Harrods has a good selection of exclusive perfumes
Harrods is a trusted retailer with a good selection of exclusive perfumes. The iconic department store has a dedicated fragrance hall on the ground floor, featuring mainstream perfumes and brands like Chanel. However, the real treat lies on the fifth floor, where a small boutique-like space houses Roja Dove fragrances, including limited editions and special perfumes.
Harrods offers a unique and pleasant shopping experience, with helpful and knowledgeable staff who are more than happy to guide customers and showcase their extensive selection of perfumes without any push to purchase. This makes it an ideal destination for those seeking a luxury fragrance experience.
While Harrods has received mixed reviews for its online store, with some customers experiencing delivery issues and concerns about the authenticity of certain products, its physical store in London is renowned for its impressive perfume offerings.
One online reviewer mentioned their pleasant experience with a fragrance purchase, stating that their package arrived within a week, and the product was legitimate. This suggests that while there may be some challenges with online orders, Harrods does stock and deliver authentic fragrances.
Overall, Harrods provides an extensive range of perfumes, including exclusive and limited-edition options, making it a go-to destination for luxury fragrance shopping in Europe.
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Frequently asked questions
Harrods is rated :"Great" with 4/5 stars on Trustpilot, based on reviews from almost 4000 customers. However, reviews on other sites are less positive, with an average score of 1.97/5 from 89 reviews. While some customers have reported issues with delivery and customer service, others have praised the helpfulness and expertise of staff in-store.
Customer reviews for Harrods fragrance are mixed. Some customers have reported issues with delivery, with some orders taking a long time to arrive or getting lost in the mail. There have also been complaints about the quality of the products received, with some people claiming that they received damaged or used items. However, others have praised the fragrance selection available at Harrods, particularly the exclusive perfumes that can't be found elsewhere.
Yes, several people have reported buying fragrances from Harrods. One customer reported finding a fragrance for half the price they had seen elsewhere, while another praised the helpfulness and expertise of the staff in the perfume hall. However, some customers have also reported issues with their orders, including late deliveries and missing items.
The perfume hall at Harrods has been described as "amazing" and "mind-blowing", with a wide range of mainstream and exclusive perfumes available. The perfume counters are located on the ground floor, while there is also a secret place for Roja Dove fragrances on the fifth floor, next to the spa area.
