Anisha Riggs
Fragrancebuy.ca is an online perfume and cologne retailer based in Canada. The company has been in the wholesale industry for over two decades and has recently started selling directly to consumers. Fragrancebuy.ca offers 100% authentic fragrances at wholesale prices and has a 4.8-star rating out of 7,119 reviews on Sitejabber. Customer reviews praise the company for its low prices, fast shipping, and authentic products, with some expressing dissatisfaction with customer service and issues with receiving their orders. Fragrancebuy.ca does not sell knock-offs or imitations and sources its products from authorized distributors and resellers.
| Characteristics | Values |
|---|---|
| Legitimacy | The website is legitimate and sells 100% authentic products |
| Customer Satisfaction | Fragrancebuy has a rating of 4.8 stars from 7,119 reviews |
| Shipping | Shipping is free when you buy 5+ items. The shipping is quick and safe. |
| Return Policy | The return policy is 14 days from the date of delivery. |
| Payment | The website offers flexible payment options. |
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What You'll Learn
Customer reviews of Fragrancebuy.ca
However, there are also some negative reviews, with a few customers reporting issues with incorrect rerouting and a lack of communication about delivery changes. One customer reported that their box arrived empty and that Fragrance Buy accused them of theft, only offering a refund after the customer threatened to file a police report. Another customer reported that Fragrancebuy.ca plays "little pricing games", increasing prices when stock runs out.
Overall, the majority of reviews suggest that Fragrancebuy.ca is a legitimate seller of authentic perfumes, with many customers reporting satisfaction with their purchases and praising the company's professionalism and commitment to providing a positive shopping experience.
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Authenticity of products
Fragrancebuy.ca is an online warehouse sale for designer and niche fragrances. The company has been in the wholesale industry for over two decades and has recently started selling directly to consumers, offering them wholesale prices.
The company guarantees that all its products are 100% authentic and that it does not sell knock-offs or imitations. It sources its products from authorized distributors and other resellers through legitimate channels of trade.
Reviews on Trustpilot and Sitejabber support the claim that Fragrancebuy.ca sells authentic products. One customer on Trustpilot mentions that they have been using Fragrancebuy exclusively for several years and have been happy with the service. Another customer mentions that they have been able to get their favorite perfumes for more than $100 USD less than the retail price, and that the products are authentic. Sitejabber reviews also indicate that Fragrancebuy.ca is known for selling 100% authentic products and that many fragrance enthusiasts rely on the website for their extensive collection of designer and niche perfumes.
However, it is worth noting that there have been some negative reviews on Sitejabber regarding delivery issues and customer service. One customer mentions that they missed their delivery and had issues with the rerouting of their parcel, which resulted in a negative experience.
Overall, Fragrancebuy.ca appears to be a legitimate website selling authentic perfumes, but there may be some occasional issues with delivery and customer service.
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Shipping and delivery
Fragrancebuy.ca offers free shipping when you buy 5 or more items. The company has partnerships with Fedex, UniUni, DHL, UPS, and Canada Post, and shipping options vary by region.
Shipping Schedule
Standard shipping in Canada is delivered within 2-7 business days after shipping out via Shippie Courier, Fedex, UPS, or Canada Post. Express shipping is delivered within 24-48 hours via UPS Express. Local customers can select express shipping at checkout for delivery within 12-48 hours.
Shipping to the United States is delivered duty/tax-free within 2-5 business days via Fedex Home Delivery. Orders must be kept below $800 or split into multiple orders a week apart.
Fragrancebuy.ca also ships to the United Kingdom and Europe. Orders are shipped once a week via DHL, with tracking available within 4 business days. The estimated transit time is 10-15 days from the date of order.
Returns
Fragrancebuy.ca offers a 14-day return policy from the date of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging. Returns must be arranged through customer service and will be refunded to the original method of payment if approved.
For returns due to incorrect or incomplete addresses, or parcel refusals, a $7 fee is charged for US customers. Any item returned by the courier company after failed delivery attempts will be refunded less the shipping cost and a 20% restocking fee.
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Refunds and returns
Fragrancebuy.ca offers a 14-day refund policy on its products. To be eligible for a refund or exchange, the item must be returned within 14 days of delivery. The item must be unused, unopened, in its original packaging, and in the same condition as received. The customer is responsible for the shipping costs of the return and providing a valid tracking number for the return shipment.
Once the returned item is received and inspected, Fragrancebuy will notify the customer via email about the approval or rejection of their refund. If approved, the refund will be processed, and a credit will be applied to the customer's original payment method within a few days.
Fragrancebuy reserves the right to refuse refunds for items returned without prior authorisation or a valid reason for return. The company also reserves the right to cancel and refund any unfulfilled orders at its discretion.
In the case of incorrect or incomplete billing or shipping information, returns may be subject to a 20% restocking fee. For returns from the USA, there is an additional $7 international border processing fee.
Customers who are unhappy with their purchase or the level of service received are encouraged to contact Fragrancebuy's customer support, which is available via phone or email.
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Customer service
Fragrancebuy.ca is an online warehouse sale for designer and niche fragrances, offering customers warehouse sale prices from the comfort of their homes. The company prides itself on being one of the most dynamic and customer-driven companies in Canada, with a strong focus on professionalism.
Fragrancebuy.ca guarantees that all of its products are 100% authentic, sourced directly from trusted distributors. They do not sell knock-offs or imitations. The company prioritises providing an optimal, comfortable, and excellent shopping experience for its customers, both during and after the purchase.
The website offers secure and safe shopping, partnering with Shopify, Cloudflare, and PayPal. It is PCI-compliant, SSL-certified, and protected with advanced Web Application Firewall technology, ensuring the protection of customer data. Fragrancebuy.ca also offers FragBuy Care Green Insurance, which insures orders in case of unforeseen shipping circumstances such as loss, theft, or damage.
Fragrancebuy.ca provides free shipping when customers purchase 5 or more items. The company has a strong customer focus, promising a perfect #FragBuyExperience. Reviews on Trustpilot mention excellent prices, quick and thoughtful shipping, and great customer service.
However, there are some negative reviews regarding missed deliveries and issues with rerouting. Some customers have expressed disappointment with the customer service team's handling of these situations, noting difficulties in communication and a lack of follow-up.
Overall, Fragrancebuy.ca appears to prioritise customer service and satisfaction, offering a secure and positive shopping experience with a focus on authenticity and competitive pricing.
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Frequently asked questions
Fragrancebuy.ca is a legitimate website for purchasing perfumes and has a rating of 4.8 stars from 7,119 reviews. The website has been operational for over three decades and has partnerships with FedEx, UniUni, DHL, UPS, and Canada Post. The website also offers a 14-day return policy.
Fragrancebuy.ca claims to sell 100% authentic perfumes and guarantees that they do not sell knock-offs or imitations. The company sources its products from authorized distributors and resellers through legitimate channels of trade.
Fragrancebuy.ca offers free shipping when purchasing 5+ items. The website has mixed reviews regarding its shipping and customer service, with some customers reporting issues with delivery and rerouting. However, many customers have praised the website for its quick and thoughtful shipping and packaging.
