Katrina Rosales
FragranceShop.com is a business that sells fragrances. It has received mixed reviews, with some customers reporting positive experiences and others expressing hesitation about the legitimacy of the website. The website currently has an average rating of 3/5 on Trustpilot, with 358 reviews. While some customers have reported receiving legitimate products that arrived within a week, others have shared concerns about delayed or missing orders, particularly for those located in Australia. The Better Business Bureau (BBB) has also returned mail sent to the business due to an insufficient address, and the business is not BBB-accredited.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 3/5 |
| Number of Reviews | 358 |
| Reviews | Mixed |
| BBB Accreditation | No |
| BBB Rating | N/A |
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What You'll Learn
- FragranceShop.com has an Average rating of 3/5 on Trustpilot
- The website has received varied reviews, with some customers claiming they received the wrong product or no product at all
- FragranceShop.com is not BBB accredited and the Better Business Bureau does not have sufficient information to issue a rating
- Some customers have praised FragranceShop.com for its deals and prompt delivery
- The website has been criticised for its poor service for customers in Australia
FragranceShop.com has an Average rating of 3/5 on Trustpilot
FragranceShop.com currently has a rating of 3/5 on Trustpilot, with 358 people having reviewed the company. The reviews are mixed, with some customers reporting a great experience and others warning others to avoid the company.
Some positive reviews mention that the company has great deals and legitimate products. One reviewer said that their order arrived within a week, and another praised the secure and well-protected packaging. A few reviews also mention that FragranceShop.com doesn't bombard customers with multiple daily emails.
On the other hand, several reviews warn that those in Australia should avoid purchasing from FragranceShop.com. Multiple customers from Australia reported that they never received their orders, nor did they receive any order confirmation or tracking information. Other negative reviews mention issues with communication, slow delivery, and problems with refunds.
It's worth noting that the site has a rating of 2.5 stars from 80 reviews on Sitejabber, indicating that most customers are generally dissatisfied with their purchases. Some customers have reported issues with delivery, such as packages not arriving even when notified that they had been delivered.
Overall, while some customers have had positive experiences with FragranceShop.com, there are also a significant number of negative reviews that raise concerns about the company's reliability and customer service.
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The website has received varied reviews, with some customers claiming they received the wrong product or no product at all
The website FragranceShop.com has received mixed reviews from customers, with some expressing satisfaction while others claim to have had negative experiences. The website currently has an average rating of 3/5 on Trustpilot, based on reviews from 358 customers.
Several customers have claimed that they received the wrong product or no product at all. For instance, one reviewer mentioned that they did not receive their order, nor did they receive any confirmation or updates about their order. In contrast, other customers have left positive reviews, praising the website for its smooth purchasing experience, prompt shipping, and legitimate products.
One satisfied customer mentioned that they received their order within a week, with free shipping through DHL, and that the cologne they ordered was exactly what they had wanted. This customer also appreciated the prompt email communication regarding their shipment, including all the necessary tracking information.
It is worth noting that the Better Business Bureau (BBB) does not have sufficient information to issue a rating for FragranceShop.com. The BBB's role is to provide consumers with unbiased information about businesses, but they do not endorse any specific companies.
Overall, while some customers have reported positive experiences with FragranceShop.com, there are also reviews indicating that some buyers have encountered issues with their orders. As such, it is advisable for prospective customers to exercise caution and thoroughly research the website before making a purchase.
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FragranceShop.com is not BBB accredited and the Better Business Bureau does not have sufficient information to issue a rating
While FragranceShop.com has received mixed reviews online, it currently has an Average rating of 3/5 on Trustpilot, with 358 reviews. Some customers have reported positive experiences, praising the company for its smooth purchasing experience, prompt shipping, and legitimate products. However, others have expressed hesitation due to varied reviews, and some have reported issues with delivery, especially for orders outside the United States.
It is important to note that FragranceShop.com is not BBB accredited. BBB, or the Better Business Bureau, is a well-known organization that provides ratings and accreditations to businesses based on specific standards and a vetting process. In the case of FragranceShop.com, the BBB has stated that they do not have sufficient information to issue a rating for this business. This could be due to a variety of reasons, including the company's size, volume of transactions, or the nature and number of complaints received.
The BBB's role is to provide consumers with unbiased information about businesses to help them make informed decisions. While accreditation is not mandatory for businesses, it does provide an added layer of trust and confidence for consumers. In the case of FragranceShop.com, the lack of BBB accreditation and insufficient information to issue a rating may be a concern for potential customers.
When considering whether to trust an online retailer, it is always advisable to look at multiple sources of information. In addition to checking BBB ratings and reviews, it is worth reading through a variety of customer reviews on platforms like Trustpilot, as well as independent forums and communities. By gathering insights from multiple sources, consumers can make a more well-rounded assessment of a company's trustworthiness and legitimacy.
In summary, while FragranceShop.com has received mixed reviews, its average rating on Trustpilot suggests that some customers have had positive experiences. However, the lack of BBB accreditation and insufficient information to issue a rating may give pause to potential customers. As always, it is essential to do your own research and make informed decisions when shopping online.
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Some customers have praised FragranceShop.com for its deals and prompt delivery
However, it is worth noting that these positive reviews appear to be in the minority, as FragranceShop.com has an Average rating of 3/5 on Trustpilot. While some customers have praised the website, others have expressed negative sentiments, indicating varied experiences with the company.
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The website has been criticised for its poor service for customers in Australia
The website FragranceShop.com has received mixed reviews for its service, with some customers reporting a positive experience and others expressing disappointment. The website has been particularly criticised for its service for customers in Australia, with some reporting issues with shipping and pricing.
Several customers from Australia have complained about delayed or missing orders, with one person stating that they never received their order confirmation or any updates about their order. In addition, there have been concerns about misleading pricing on the website, with the checkout pricing different from the product listing and not showing the currency. This has resulted in customers being charged significantly more than they expected, with the total cost in Australian dollars being much higher than the advertised price.
On the other hand, some Australian customers have reported a positive experience with FragranceShop.com, praising the quick communication and smooth overall experience. One customer mentioned that their order took about a week to arrive, which is a standard delivery time for international shipping. They also appreciated the excellent sale prices, which were cheaper than elsewhere.
Overall, while some Australian customers have had a positive experience with FragranceShop.com, the website has received criticism for its misleading pricing and issues with order fulfilment for Australian orders. These issues have resulted in a negative perception of the website's service in Australia, with some customers warning others to avoid purchasing from the website.
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Frequently asked questions
FragranceShop.com is rated ""Average" with 3/5 stars on Trustpilot, based on 358 reviews. While some customers have reported a positive experience with quick delivery and free shipping, others have expressed hesitation about purchasing from the website due to varied reviews and concerns about the legitimacy of the products.
Some customers have reported issues with delivery, especially for orders placed in Australia, with some orders not being received or confirmed even after a month.
FragranceShop.com is not accredited by the Better Business Bureau (BBB). Mail sent to the business address in 2023 was returned due to an insufficient address.
Yes, some customers have reported receiving their orders promptly and being satisfied with the authenticity and pricing of the products.
Overall, the reviews for FragranceShop.com are mixed. While some customers have had positive experiences, others have expressed concerns about the legitimacy of the website and the delivery of their orders. It is always advisable to exercise caution when shopping online and to check for updated reviews before making a purchase.
