Fragrant Scents: Is Fragrancelord A Legit Source?

Fragrance Lord is an online retailer of luxury fragrances, headquartered in Qatar, with a US base in New Jersey. The company has been in operation since 2009 and has been accredited by the Better Business Bureau since February 2024. Fragrance Lord has received mixed reviews, with some customers praising the company for its fast delivery, authentic fragrances, and excellent customer service, while others have raised concerns about potential issues with returns and refunds. The company has responded to negative reviews, addressing customers' concerns and attempting to resolve issues. Overall, Fragrance Lord appears to be a legitimate business, but as with any online purchase, it is essential to exercise caution and do your own research before making a purchase.

Fragrance Lord's customer service

Fragrance Lord has been in the industry since 2009 and is headquartered in Qatar. The company expanded into the US market in 2017 and has continued its tradition of excellent customer service. Fragrance Lord provides 24/7 customer service via email (info@fragrancelord.com) and telephone (833-433-5673) from Monday to Friday, 8 AM to 6 PM.

The company has received numerous positive reviews for its customer service on Trustpilot. Customers have praised Fragrance Lord for its quick and reliable shipping, secure packaging, and professional and friendly communication. The company is also responsive to negative reviews, addressing concerns about rewards programs, communication, and order cancellations.

• "This company has stellar customer service! They called after I placed a pricey order to make sure I knew what I was buying. [...] Your satisfaction is our top priority, and we're glad that everything from the product details to the secure shipping met your expectations."
• "I was sent a tracking number and then noticed that there was no movement on my package. I called to speak to someone about the status. They were EXTREMELY kind, forthcoming, and professional during our brief conversation. I am extremely pleased with the fragrance and the customer service department at FragranceLord."
• "Fragrancelord does a great job. They get your order to you very quickly and their professionalism is second to none."
• "I couldn't buy due to technical problems in the store, but they refunded my money without any problem. I hope to soon be able to buy their fragrances. [...] We apologize for the technical issues you experienced during your purchase, but we’re glad we were able to process your refund smoothly."

In addition to its prompt customer service, Fragrance Lord offers complimentary samples with every purchase and free shipping on orders over $68. The company also provides discount codes for complimentary 2-day delivery and percentage-based discounts.

Shipping and delivery

Fragrance Lord offers free shipping for all orders over $68, with complimentary samples included in every purchase. They also occasionally offer promotional codes for discounts and free 2-day delivery.

The company ships all orders on the same day as a priority (excluding weekends, which are shipped the following business day). Fragrance Lord uses third-party carriers, so same-day delivery cannot be guaranteed. However, they do offer next-day and express delivery options.

Ground shipping typically takes 1 to 7 business days, and in-store collection is available within the same timeframe.

Fragrance Lord packages are delivered in a black box, although certain items may differ. The company also ships internationally, with regular to fast shipping options available for various destinations.

Authenticity of products

Fragrance Lord is an online retailer of luxury fragrances, headquartered in Qatar, with an expansion into the US market since 2017. The company offers a wide range of brand-name perfumes and colognes at discounted prices.

Fragrance Lord assures customers that it only carries authentic brand-name fragrances. In their product guarantee, the company states that they "DO NOT carry any knockoffs or imitations" and that they purchase their products "directly from the brands and their respective distributors in large quantities." This claim is supported by numerous customer reviews, with many buyers specifically mentioning that they received authentic fragrances that were identical to store-bought products.

One customer on Trustpilot mentions, "I bought Armani AG Profumo, the juice and performance and batch codes were legit," while another customer review on Reddit states, "I bought from fragrancenet but I heard after buying they’re very legit." These testimonials provide strong evidence that Fragrance Lord's products are indeed authentic.

Additionally, Fragrance Lord's response to a negative review on the Better Business Bureau (BBB) website further reinforces their commitment to authenticity. In this response, they emphasize that they "purchase all [their] products directly from the manufacturer, ensuring they are genuine and of the highest quality." They also explain that they cannot accept a return or issue a refund for a product that has been tampered with or is not in its original bottle, as it raises concerns about its authenticity.

While the majority of reviews indicate that Fragrance Lord sells authentic products, there is one notable exception. A customer on BBB claims that they received a bottle of Boadicea the Victorious (Blue Sapphire) fragrance, which they suspected was not authentic due to several red flags, including the absence of a batch number and imperfect labeling. However, Fragrance Lord denied the customer's refund request, stating that the returned product showed signs of tampering and did not match the specifications of the original product.

In summary, the weight of evidence suggests that Fragrance Lord does indeed sell authentic brand-name fragrances. The company's commitment to authenticity is underscored by their direct purchases from manufacturers and their swift response to any concerns raised by customers. While there may be occasional discrepancies, as evidenced by the BBB complaint, the overall customer feedback indicates that Fragrance Lord is a legitimate and reliable source for purchasing discounted fragrances.

Ease of ordering

Ordering from Fragrance Lord is a seamless process. The website offers a wide range of fragrances, making it easy for customers to find what they are looking for. The ordering process is straightforward, and customers can filter their searches by price, category, or brand name.

Fragrance Lord also offers various discounts and deals, making the ordering experience even more attractive. For example, they provide free shipping for orders over $68 and complimentary samples with every purchase. Additionally, they often have promotional codes for extra discounts and complimentary 2-day delivery.

The payment process is secure, and customers can choose from various payment methods. Fragrance Lord also ensures that packages are safely and discreetly delivered, with the option of requiring a signature upon delivery for added security. The company ships orders quickly, with some customers reporting next-day delivery.

Overall, the ease of ordering from Fragrance Lord, along with the attractive deals and prompt delivery, makes it a convenient option for those looking to purchase fragrances online.

Product quality

Fragrance Lord is a legitimate business that has been in operation since 2009, with a physical address in New Jersey, United States. They specialise in selling discounted luxury fragrances for men and women, with a focus on providing authentic products at competitive prices.

Fragrance Lord has a wide range of fragrances from various brands, including well-known names such as Christian Dior, Giorgio Armani, Prada, and Creed. The quality of the fragrances seems to be generally good, with many customers reporting that the fragrances are authentic and smell fantastic.

One customer review mentions that they received a fragrance that did not have a batch number and seemed to be a fake. However, Fragrance Lord responded to this complaint, stating that they only sell authentic products and that the returned product showed signs of tampering. This indicates that Fragrance Lord takes customer complaints seriously and is willing to investigate and address issues.

In terms of packaging and delivery, Fragrance Lord appears to take great care in securely packing their products, ensuring that they arrive safely and in perfect condition. They also provide complimentary samples with every purchase, which is a nice touch.

Overall, the product quality offered by Fragrance Lord seems to be high, with many customers expressing satisfaction with the authenticity and scent of the fragrances they received. The company's commitment to providing authentic fragrances at discounted prices seems to be a key strength, and their responsive customer service further enhances their reputation for quality.

Frequently asked questions