Heidi Norton
Fragrance House is an independent British perfumery that sells a variety of fragrances, including perfumes and aftershaves. The company has received mixed reviews, with an average rating of 3.1/5 stars on Trustpilot. While some customers have praised Fragrance House for its fast delivery, great prices, and legitimate products, others have complained about issues with faulty products, poor customer service, and unexpected fees for returns. So, is Fragrance House UK legit? Let's delve into the reviews and find out.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 3.1 / 5 |
| Number of Reviews | 12 |
| Customer Service | Poor, Unwilling to Help |
| Product Quality | Faulty, Leaking |
| Delivery | Fast |
| Authenticity | Genuine Products |
| Price | Competitive, Affordable |
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What You'll Learn
Fragrance House UK has a 3.1/5 rating on Trustpilot
Fragrance House UK currently has a rating of 3.1/5 on Trustpilot, with 12 reviews. The company is an independent British perfumery specialist that claims to be committed to providing "Quality, Service and Customer Satisfaction" alongside a unique expertise in the fragrance market.
While some customers have praised Fragrance House UK for its fast delivery, competitive prices, and legitimate products, others have expressed disappointment with the company. Several reviews mention issues with receiving faulty or damaged products, late deliveries, and poor customer service. Some customers have also accused the company of selling fake fragrances that differ in colour and smell from the originals.
On the other hand, some positive reviews mention the company's fast delivery, competitive prices, and legitimate products. One customer expressed satisfaction with their purchase, praising the company's excellent service and great prices.
It is worth noting that Fragrance House UK itself claims that Trustpilot allows fake reviews and demands large sums of money to control reviews. The company also states that it does not have an email address associated with Trustpilot, which has created further issues.
Overall, the mixed reviews on Trustpilot suggest that Fragrance House UK's legitimacy and quality of service may vary depending on individual experiences.
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Customers have reported receiving empty boxes
Fragrance House's returns policy states that customers should contact their customer service team via email or phone if they have received a faulty or incorrect item. The customer service team will then inform the customer of the returns procedure and issue a Returns Number. However, some customers have reported issues with their returns, including additional fees deducted from their refund.
It is important to note that Fragrance House LTD does not use Trustpilot as they claim it allows fake reviews and requires large amounts of money to control reviews. The company also states that Trustpilot lists an incorrect email address for them.
While some customers have reported positive experiences with Fragrance House UK, including fast delivery and good prices, others have expressed concerns about the quality of the products and the unprofessionalism of the company's responses to issues. It is always advisable to exercise caution when purchasing from unfamiliar companies and to be aware of the potential risks, such as receiving faulty or missing items, and understanding the returns process beforehand.
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Some customers have praised the company for its fast delivery
Fragrance House is an independent British perfumery specialist that offers a wide range of fragrances for both men and women. The company has received mixed reviews from customers on Trustpilot, with an average rating of 3.1 out of 5 stars. While some customers have complained about issues with their orders, such as receiving empty boxes or faulty products, others have praised the company for its fast delivery and competitive prices.
In particular, some customers have been impressed with the speed at which they received their orders, with one person stating that their purchase arrived within 3 days. This suggests that Fragrance House is able to process and ship orders efficiently, ensuring that customers receive their items in a timely manner.
Fast delivery is an important aspect of online shopping, as it can greatly enhance the customer experience. By delivering orders quickly, Fragrance House demonstrates its commitment to customer satisfaction and helps to build trust with its customers. It also allows customers to receive their purchases sooner, which can be especially important for time-sensitive gifts or special occasions.
Additionally, Fragrance House offers a variety of discounted fragrances, making it a cost-effective option for those looking to expand their fragrance collection without breaking the bank. The company's commitment to providing quality products at affordable prices is evident in the positive reviews it has received from customers who are pleased with their purchases.
Overall, while Fragrance House may have some areas for improvement in terms of order fulfilment and customer service, the positive reviews highlighting its fast delivery and competitive prices suggest that it is a legitimate company that is able to meet the needs of its customers.
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The company has been accused of selling poor-quality products
Fragrance House has received several customer complaints regarding the quality of its products. One customer reported receiving an empty box instead of the ordered Ralph Lauren Polo Black fragrance, despite the box showing no signs of tampering. In response to this issue, Fragrance House stated that they could not take any action due to a lack of proof of tampering. Another customer expressed disappointment after purchasing a faulty Jean Paul Gaultier Ultra Male aftershave, which could not be used due to a faulty spray. While Fragrance House has a six-month returns policy for faulty items, the customer was outside of this window and was advised to contact the brand directly. However, Fragrance House provided an incorrect email address, leaving the customer with a useless product.
In addition to these specific instances, there are other reviews that suggest the company sells poor-quality products. One review mentions that the product they received was a "second," and the bottle leaked, causing damage to a £400 unit. The customer felt that they should have paid a little extra to buy from a more reputable company and was dissatisfied with Fragrance House's unprofessional response to their complaint.
On the other hand, some customers have expressed satisfaction with their purchases, praising the company for offering original products at competitive prices. One review specifically mentions that they were pleased to receive an authentic Jean Paul Gaultier La Belle fragrance at a significantly lower price than elsewhere.
While there are mixed reviews regarding the quality of Fragrance House's products, it is important to consider the possibility of fake reviews, as mentioned by the company itself. Fragrance House has stated that they do not use Trustpilot due to concerns about fake reviews and the platform's high costs for review control. This discrepancy in reviews makes it challenging to determine the true extent of the issues with product quality.
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Fragrance House UK is an independent British perfumery specialist
The company has a commitment to "Quality, Service, and Customer Satisfaction," aiming to combine this with their unique expertise in the fragrance market. Fragrance House UK offers discounted fragrances and seasonal scent recommendations, encouraging customers to switch up their perfume collection with the change of seasons.
Reviews for Fragrance House UK are mixed. On Trustpilot, the company has an average rating of 3.1 out of 5 stars, with some customers praising the company for its fast delivery, competitive prices, and genuine products. However, other reviews highlight issues with customer service, product quality, and returns, with some customers reporting receiving empty boxes or faulty items and experiencing difficulties in resolving these issues.
It is always a good idea to exercise caution when purchasing from an unfamiliar company. While Fragrance House UK may offer competitive prices, it is important to consider the value of supporting reputable companies, especially when it comes to luxury items like perfumes and aftershaves.
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Frequently asked questions
Fragrance House is a legitimate company, as evidenced by its presence on Trustpilot, a website that allows customers to write reviews about their experiences with companies.
Fragrance House is an independent British perfumery specialist that offers a range of discounted fragrances for men and women, including luxury perfumes, aftershaves, and gift sets.
Fragrance House has an "Average" rating of 3.1 / 5 on Trustpilot, with reviews mentioning both positive and negative experiences.
According to some reviews, Fragrance House sells authentic products from well-known brands like Jean Paul Gaultier and Ralph Lauren. However, there are also reviews claiming that they received empty boxes or faulty items.
Customer reviews on Trustpilot for Fragrance House vary. Some customers praise the company for its fast delivery, great prices, and authentic products, while others complain about receiving empty boxes, faulty items, and poor customer service.
