Lance Carson
Fragrance Heaven is a fragrance dealer located in Sadar Bazar, Delhi, as well as a shop in Sydney, Australia. The shop in Sydney, known as the DUX Collection, offers a variety of exotic and Australian fragrances, including essential oils, candles, diffusers, room sprays, bath and facial products, and more. The owner is an expert in fragrances and is always happy to help customers find what they are looking for. Fragrance Heaven also has an online presence, with a website and a WhatsApp number for orders and inquiries. There are mixed reviews of the business, with some customers praising the excellent service and product quality, while others have expressed disappointment with the fragrances received and difficulty with returns and refunds. Overall, Fragrance Heaven appears to be a legitimate business with a presence in both India and Australia, offering a range of fragrance products to customers.
| Characteristics | Values |
|---|---|
| Legitimacy | Verified and trustworthy seller |
| Owner | Talib, also known as Talib musa Usman |
| Ratings | 4.9 out of 5 stars |
| Location | Sadar Bazar, Delhi |
| Contact | |
| Product Quality | Mixed reviews |
| Customer Service | Responsive and helpful |
| Return Policy | Refunds offered for faulty products |
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What You'll Learn
- Fragrance Heaven is a legitimate business with a good reputation
- The owner, Talib, is a verified and trusted seller
- Fragrance Heaven has been accused of selling poor-quality perfumes
- The company has been responsive to negative reviews and offered to retest products
- Dux Collection Sydney, a store selling Fragrance Heaven products, has received positive reviews
Fragrance Heaven is a legitimate business with a good reputation
Online reviews for Fragrance Heaven are mostly positive, with many customers praising the company for its responsive customer service, fast delivery, and competitive prices. The company is also known for its commitment to providing genuine and fresh products, with some reviewers specifically mentioning that they received authentic and high-quality fragrances from Fragrance Heaven.
In addition to their online presence, Fragrance Heaven also has a physical store located in Sydney, Australia, called the DUX Collection. The store offers a variety of exotic and Australian fragrances, including bespoke beeswax candles, room sprays, bath and facial products, and essential oils. The owners, Arlene and Neville, are known for their expertise in fragrances and their use of natural, plant-based organic ingredients in their products.
The company has also been recognized for its commitment to transparency and trust. In their responses to customer reviews, Fragrance Heaven has demonstrated a willingness to address concerns and provide detailed explanations for their policies. They have also taken a strong stance against fraudulent claims and have stated that they will report any misconduct to the appropriate authorities.
Overall, Fragrance Heaven is a legitimate and reputable business that is trusted by customers and industry professionals alike. Their commitment to providing high-quality products, excellent customer service, and transparency in their practices has earned them a positive reputation in the fragrance industry.
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The owner, Talib, is a verified and trusted seller
Fragrance Heaven is a legitimate business, and the owner, Talib, is a verified and trusted seller. This is confirmed by several sources, including reviews on Reddit and ProductReview.com.au.
On Reddit, users have confirmed that Talib is a trusted seller, with one user stating that they have purchased two perfumes from Fragrance Heaven, both of which were original. Another user on the same platform enquired about the legitimacy of the business, and received responses confirming that Fragrance Heaven is, in fact, legit, with one user specifically mentioning that Talib is a "verified and trustworthy seller".
ProductReview.com.au also has several reviews mentioning Fragrance Heaven. While some reviews express disappointment and issues with returns, others have praised the business for its excellent service, with one review specifically mentioning that Fragrance Heaven has "built an excellent reputation based on excellent service, genuine/fresh products, and quick service".
In addition to the online presence, Fragrance Heaven also has a physical store associated with the DUX Collection in Sydney, Australia. Reviews for the store on TripAdvisor mention the wonderful range of fragrances available, including bespoke beeswax candles, room sprays, bath and facial products, all handmade by the owners, Arlene and Neville, using natural, plant-based, organic ingredients.
Overall, it is clear that Fragrance Heaven is a legitimate business, with its owner, Talib, being a verified and trusted seller within the fragrance community.
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Fragrance Heaven has been accused of selling poor-quality perfumes
Fragrance Heaven, established in 2005, has been accused of selling poor-quality perfumes. The company, which is based in Australia, has received mixed reviews from customers. While some customers have praised the company for its excellent pricing and genuine products, others have expressed disappointment with the quality of the perfumes they received.
One customer, in particular, complained that the perfume they purchased from Fragrance Heaven smelt terrible and was not the same quality as the same perfume purchased from department stores. They also mentioned that they were hesitant to return the product due to the cost of postage and their doubt that the company would admit any fault. In response to this review, Fragrance Heaven stated that they invited the customer to return the fragrance for testing and if found faulty, it would be replaced. The company also emphasized that all their items are genuine and guaranteed fresh.
Another customer, who purchased a bottle of Mosquito Repellent, claimed that the product smelt like alcohol and fly spray mixed together and was very different from the same perfume they had owned previously. Fragrance Heaven responded to this review as well, stating that the customer had accidentally purchased an Eau De Toilette version of the fragrance, which is less concentrated and has a different scent than the Eau De Parfum version. The company again offered to test the product for any faults and provide a refund if warranted.
While Fragrance Heaven has a rating of 4.4 out of 5 stars on ProductReview.com.au, with some customers praising their excellent service and quick delivery, there are also a notable number of complaints about the quality of the perfumes. Some customers have also expressed frustration with the company's return policy, stating that they were refused refunds for products they were dissatisfied with.
Overall, while Fragrance Heaven has been accused of selling poor-quality perfumes, it is important to consider the mixed reviews and the company's responses to customer complaints. While some customers have had negative experiences, others have found the company to be reputable and trustworthy.
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The company has been responsive to negative reviews and offered to retest products
While there are several businesses called Fragrance Heaven, this answer will focus on two in particular. One is a shop called Fragrance Heaven, which is part of the DUX Collection in Sydney, Australia. The other is an online seller of fragrances, also called Fragrance Heaven, which operates at the URL fragranceheaven.in.
Fragrance Heaven at the DUX Collection in Sydney has received several positive reviews on Tripadvisor. Customers praise the range of fragrances, essential oils, candles, and diffusers available, as well as the helpfulness and friendliness of the staff. One customer mentions that they were forced to purchase online during lockdown and were happy with the oil blend and packaging. Another customer mentions that they purchased some items during [their] Sydney visit and were so impressed that they continued to order from them.
The online seller Fragrance Heaven, which operates at fragranceheaven.in, has been reviewed on Reddit and ProductReview.com.au. On Reddit, one user describes Fragrance Heaven as a reputable site with the owner, Talib, being a "verified and trustworthy seller". Another user mentions that they have purchased two perfumes from Fragrance Heaven, and both were original. However, on ProductReview.com.au, Fragrance Heaven has received mixed reviews. One customer complains that the product they received smelt terrible and was not the same as the same perfume they had purchased previously. Fragrance Heaven responded to this review, stating that the customer had purchased the incorrect fragrance and inviting them to "return the fragrance to be tested, and if faulty, it will be immediately refunded". Another customer complains that the perfume they bought was not the same quality as in the department stores, to which Fragrance Heaven responded by asking the customer to send the product back to be retested, and if it was found to be faulty, it would be replaced.
Overall, it appears that Fragrance Heaven, the online seller, has been responsive to negative reviews and has offered to retest products to ensure customer satisfaction.
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Dux Collection Sydney, a store selling Fragrance Heaven products, has received positive reviews
Reviews on Tripadvisor praise the Dux Collection for its "amazing" and "outstanding" service, with friendly and informative staff who provide guidance and education on their products. The store's ambiance and unique, hand-crafted glassware are also highlighted as standout features. The products themselves, including diffusers, candles, soaps, and room sprays, are described as "beautiful" and "wonderful", with customers receiving compliments from friends and family. The quality and attention to detail of the products are also commended, with some customers continuing to make purchases online after their initial in-store experience.
Fragrance Heaven, the supplier of fragrances to Dux Collection Sydney, has received mixed reviews online. While some customers have questioned the legitimacy of the company, others have confirmed that it is a reputable and trusted seller, with the owner, Talib, known in the community as verified and trustworthy. Fragrance Heaven has responded to negative reviews, addressing concerns about product quality, customer service, and return policies. They emphasize their commitment to excellent service, genuine and fresh products, and quick delivery.
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Frequently asked questions
Fragranceheaven.in is a legitimate website. The owner, Talib, is a verified and trustworthy seller.
Reviews for Fragrance Heaven are mixed. While some customers have praised the company for its excellent service, quick delivery, and responsiveness, others have complained about the quality of the products received and the difficulty in obtaining refunds for unsatisfactory purchases.
Yes, there is a Fragrance Heaven store located in Sydney, Australia, called DUX Collection. The store offers a range of exotic and Australian fragrances, including bespoke beeswax candles, room sprays, bath and facial products, and essential oils.
